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Client Outlook 2007 Restart Issue (NTDLL.DLL)

    Question

  • We have clients (including myself) that experience outlook 2007 restarts when they click send on a message.

    I've seen other topics but nothing on a resolution.  Here is the exactly error being reported:

    -----------------------------------------------------------------------------------------------------------

    Faulting application OUTLOOK.EXE, version 12.0.6514.5000, time stamp 0x4a89dc70, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1a3c, application start time 0x01cabbe10efd99e8.
    ------------------------------------------------------------------------------------------------------------


    Any help would be appreciated!

    Friday, March 05, 2010 2:59 PM

Answers

  • Hi,

     

    Please make sure you have installed all latest updates.  Some steps for narrow down issue:

     

    1.       Please disable all firewall and anti-virus software temporarily to check the issue

    2.       Start outlook in safe mode <Start->Run->outlook /safe> to check the issue

    3.       Disable all Non-Microsoft Services and reboot PC, see if we can reproduce issue

    a.       Start->run->msconfig

    b.      “Services” tab->check “Hide All Microsoft Services”->click “Disable All” Button

    c.       OK and Reboot, check the issue

    4.       Please try to keep old mail profile, add the profile again with a different profile name, and check the issue

    5.       Please try to create a new windows profile, and add the mail profile, see if the issue still persists

     

    You also can try repair Outlook if necessary. As this is Exchange server forum, if the issue persists, I suggest you write post in our Outlook newsgroup:

     

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook.general&mid=84089d43-99b2-42c0-92ba-35d66455e3fa

     

    Thanks,

     

    Elvis

    • Marked as answer by Elvis Wei Monday, March 15, 2010 2:24 AM
    Monday, March 08, 2010 9:35 AM

All replies

  • 
    You might want to post this to an Outlook forum.
    --
    Ed Crowley MVP
    "There are seldom good technological solutions to behavioral problems."
    .
    "cxcal" wrote in message news:2a12fd48-0cb6-4df6-9a3b-683493e56fef...
    We have clients (including myself) that experience outlook 2007 restarts when they click send on a message.

    I've seen other topics but nothing on a resolution.  Here is the exactly error being reported:

    -----------------------------------------------------------------------------------------------------------

    Faulting application OUTLOOK.EXE, version 12.0.6514.5000, time stamp 0x4a89dc70, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1a3c, application start time 0x01cabbe10efd99e8.
    ------------------------------------------------------------------------------------------------------------


    Any help would be appreciated!


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Friday, March 05, 2010 3:50 PM
  • We have clients (including myself) that experience outlook 2007 restarts when they click send on a message.

    I've seen other topics but nothing on a resolution.  Here is the exactly error being reported:

    -----------------------------------------------------------------------------------------------------------

    Faulting application OUTLOOK.EXE, version 12.0.6514.5000, time stamp 0x4a89dc70, faulting module ntdll.dll, version 6.0.6002.18005, time stamp 0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id 0x1a3c, application start time 0x01cabbe10efd99e8.
    ------------------------------------------------------------------------------------------------------------


    Any help would be appreciated!

    Do you have Service Pack 2 for Office 2007 installed? (http://www.microsoft.com/downloads/details.aspx?FamilyId=B444BF18-79EA-46C6-8A81-9DB49B4AB6E5&displaylang=en)

    -B-
    http://www.officeforlawyers.com
    Author: The Lawyer's Guide to Microsoft Outlook
    Friday, March 05, 2010 5:23 PM
  • Hi,

     

    Please make sure you have installed all latest updates.  Some steps for narrow down issue:

     

    1.       Please disable all firewall and anti-virus software temporarily to check the issue

    2.       Start outlook in safe mode <Start->Run->outlook /safe> to check the issue

    3.       Disable all Non-Microsoft Services and reboot PC, see if we can reproduce issue

    a.       Start->run->msconfig

    b.      “Services” tab->check “Hide All Microsoft Services”->click “Disable All” Button

    c.       OK and Reboot, check the issue

    4.       Please try to keep old mail profile, add the profile again with a different profile name, and check the issue

    5.       Please try to create a new windows profile, and add the mail profile, see if the issue still persists

     

    You also can try repair Outlook if necessary. As this is Exchange server forum, if the issue persists, I suggest you write post in our Outlook newsgroup:

     

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook.general&mid=84089d43-99b2-42c0-92ba-35d66455e3fa

     

    Thanks,

     

    Elvis

    • Marked as answer by Elvis Wei Monday, March 15, 2010 2:24 AM
    Monday, March 08, 2010 9:35 AM
  • The error can be a result of some kind of virus infection into the computer. use anti-virus applications to locate them into your system or use repair Outlook 2007 to scan for the file damaged and corruption issue in the outlook files and other related issue. with this easy to use software it gets simple to corrupt the issue of Outlook and recover your data and work error-free.

    outlook 2007 réparer pst

    Wednesday, November 16, 2011 5:39 AM
  • Hello,

    there could be another solution to this problem. Read below:

    In some cases, Outlook 2007 crashes immediately after clicking "Dismiss" or "Remind me later" on a typical reminder window.

    The event log says:
    Event ID 1000
    Faulting application outlook.exe, version 12.0.6665.5003, stamp 5061d307, faulting module ntdll.dll, version 5.1.2600.6055, stamp 4d00f2a2, debug? 0, fault address 0x00036ddb.

    Part of the solution was already posted in the Techguy forums by flyhon on 24-OCT-2008:
    Quote:
    1.. Double-click HKEY_LOCAL_MACHINE.
    2.. Double-click SOFTWARE.
    3.. Double-click Microsoft.
    4.. Double-click Windows NT.
    5.. Double-click CurrentVersion.
    6.. Double-click the Drivers32 folder.
    7.. Right-click the msacm.voxacm16 entry, and then click Rename. Change the name of that entry to no.msacm.voxacm16
    You can do that with a REG file like this:
    Quote:
    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32]
    "msacm.voxacm160"=-
    "no.msacm.voxacm160"="vct3216.acm"
    However, in my case, it seems to be another ACM codec in addition. After disabling the vct3216.acm (Voxware Metasound) the problem initially seemed to have gone. But after switching to another Outlook profile (Exchange) the problem reappeared. For now, I have disabled all ACM codecs with the Codec Tweak Tool, and the crashes now seem to have gone. Hope that it really fixed the crashes now.

    Kind regards,
    DAC324

    • Proposed as answer by DAC324 Friday, February 01, 2013 9:55 AM
    Friday, February 01, 2013 9:55 AM