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Error - Outlook Web Access has encountered a Web Browsing error.

    Question

  • Several of our users who are using Outlook Web Access are getting this error.  We are running Exchange2007 on Server2003 Enterprise SP1. Any help on this problem would be greatly appreciated.  Thank-you

    Error - Outlook Web Access has encountered a Web browsing error.

    The entire error report is listed below: [[Note: I have removed the actual names of servers]]

     

    Client Information
    ------------------
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)
    CPU Class: x86
    Platform: Win32
    System Language: en-us
    User Language: en-us
    CookieEnabled: true
    Mime Types:
    Exception Details
    -----------------
    Date: Wed Dec 23 15:19:06 EST 2009
    Message: 'gtLV' is null or not an object
    Url: https://exchangeserver.domain.net/owa/8.1.8.61/scripts/premium/clistview.js
    Line: 39
    Call Stack
    ----------
    onFcsInLV()

    Dump Event
    ----------
    recordset = null
    type = error
    fromElement = null
    toElement = null
    altLeft = false
    keyCode = 0
    repeat = false
    reason = 0
    data =
    behaviorCookie = 0
    source = null
    contentOverflow = false
    behaviorPart = 0
    url =
    dataTransfer = null
    ctrlKey = false
    shiftLeft = false
    dataFld =
    returnValue = undefined
    qualifier =
    wheelDelta = 0
    bookmarks = null
    button = 0
    srcFilter = null
    nextPage =
    cancelBubble = false
    x = 0
    y = 0
    srcElement = null
    screenX = 1588
    screenY = 220
    srcUrn =
    origin =
    boundElements = [object]
    clientX = 130
    clientY = 26
    propertyName =
    shiftKey = false
    ctrlLeft = false
    offsetX = 0
    offsetY = 0
    altKey = false
    errorMessage = 'gtLV' is null or not an object
    errorUrl = https://exchangeserver.domain.net/owa/8.1.8.9/scripts/premium/clistview.js
    errorLine = 39
    errorCharacter = 22
    errorCode = 0

    Tuesday, April 20, 2010 5:39 PM

All replies

  • Does the issue happen when attempting to login to OWA, or anything else, like refresh the view by clicking “Check Message” button?

    Does the issue happen to problematic users when using the machines that can be used well by other users?

    Does the issue happen when access the OWA URL directly, without any other redirection?

    Could the issue be reproduced to problematic users when attempting to access OWA on the CAS server directly?

    Please describe the exchange topology, version

    Please compare the difference between the problematic users’ machines and the fine ones’, especially about the version of the Internet Explorer and OS


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    Wednesday, April 21, 2010 3:31 AM
  • This happens only in Outlook Web Access after users have already been logged in.  Users are telling me that they are replying to email addresses outside the organization when the error message pops up.

    This does not seem to be targetting certain problematic users.  One whole dept told me they were getting this error.

    We are running Exchange 2007 on server 2003.

    Wednesday, April 21, 2010 4:15 PM
  • Please verify the other questions in the post above

    If the client configuration is Windows 7/Internet Explorer 8, please change the value of “tabprocgrowth” to 0, and then see if the issue still persists

    Opening a New Tab may launch a New Process with Internet Explorer 8.0


    James Luo
    TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
    If you have any feedback on our support, please contact tngfb@microsoft.com
    Thursday, April 22, 2010 1:47 AM
  • All of our users are running Windows XP.  Users with desktops are running IE8, but users who are using thin client and Citrix are using IE7.  The problem seems to affect both browsers. 

    I checked for that registry setting, but did not find it in XP so I am assuming that is Win7 specific.

    Thank-you for your feedback.  Any new ideas? 

    Thursday, April 22, 2010 1:28 PM
  • Same issue here with XP & IE8. Seems to be pretty random in occurrence and only a handful of users out of a 1000. One tech guy got the error when reinstalling the s/mime control. Most get it on sending an email. Some times it happens just clicking between folders.
    Monday, August 09, 2010 3:27 PM
  • I have a ticket open with the IE Team at Microsoft, and apparently the problem is with the OWA code. 

    "It looks like the IE team has given some suggestions to the OWA developers for a way to work-around this issue in the OWA code."

    I am waiting for their findings........

    Monday, August 09, 2010 4:18 PM
  • " How do I troubleshoot this one? I am using OWA and when I try to change my email signature several times, it resulted to this error and now I cannot update my email signature already. Help!!!"

    *** Please refer to error below.


    Client Information
    ------------------
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; .NET4.0C; .NET4.0E; InfoPath.2)
    CPU Class: x86
    Platform: Win32
    System Language: en-us
    User Language: en-us
    CookieEnabled: true
    Mime Types:

    Exception Details
    -----------------
    Date: Thu Aug 18 00:34:19 UTC+0800 2011
    Message: 'all' is null or not an object
    Url: https://mail.convergys.com/owa/8.1.393.1/scripts/premium/cfmtbar.js
    Line: 14

    Call Stack
    ----------
    dispFb(oFb,fDspPuClr)
     oFb = 'undefined'
     fDspPuClr = 'undefined'
    unload()


    Dump Event
    ----------
     recordset = null
     type = error
     fromElement = null
     toElement = null
     altLeft = false
     keyCode = 0
     repeat = false
     reason = 0
     data =
     behaviorCookie = 0
     source = null
     contentOverflow = false
     behaviorPart = 0
     url =
     dataTransfer = null
     ctrlKey = false
     shiftLeft = false
     dataFld =
     returnValue = undefined
     qualifier =
     wheelDelta = 0
     bookmarks = null
     button = 0
     srcFilter = null
     nextPage =
     cancelBubble = false
     x = 0
     y = 0
     srcElement = null
     screenX = 45
     screenY = 417
     srcUrn =
     origin =
     boundElements = [object]
     clientX = 45
     clientY = 273
     propertyName =
     shiftKey = false
     ctrlLeft = false
     offsetX = 0
     offsetY = 0
     altKey = false
     errorMessage = 'all' is null or not an object
     errorUrl = https://mail.convergys.com/owa/8.1.393.1/scripts/premium/cfmtbar.js
     errorLine = 14
     errorCharacter = 32
     errorCode = 0
    Wednesday, August 17, 2011 4:45 PM
  • I had a similar issue. Have been trying various ways to include images in Outlook Web Mail and had an issue with one particular user only. All other users were OK. The issue reproduced on a different lap top with the same account so I assumed was somehow saved back to Exchange server.

    Outlook Web Access has encountered a Web browsing error.The entire error report is listed below (see end of this post)

    The solution was found at: http://www.exchangefreaks.com/Error-with-OAB-t140759.html

    Where someone said opening web mail in Mozilla Firefox and deleteing both the signature and out of office assistant text fields which contained html code that was breaking the functionality in IE. After replacing with the word blank and saving, the problem was resolved.

     

    my error:

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET

    CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0;

    OfficeLiveConnector.1.3; OfficeLivePatch.0.0; MAAU; .NET CLR 1.1.4322; MS-RTC LM 8)
    CPU Class: x86
    Platform: Win32
    System Language: en-au
    User Language: en-au
    CookieEnabled: true
    Mime Types:

    Exception Details
    -----------------
    Date: Thu Oct 13 13:25:56 UTC+1100 2011
    Message: 'all' is null or not an object
    Url: [removed private]

    Line: 14

    Call Stack
    ----------
    dispFb(oFb,fDspPuClr)
     oFb = 'undefined'
     fDspPuClr = 'undefined'
    unload()


    Dump Event
    ----------
     recordset = null
     type = error
     fromElement = null
     toElement = null
     altLeft = false
     keyCode = 0
     repeat = false
     reason = 0
     data =
     behaviorCookie = 0
     source = null
     contentOverflow = false
     behaviorPart = 0
     url =
     dataTransfer = null
     ctrlKey = false
     shiftLeft = false
     dataFld =
     returnValue = undefined
     qualifier =
     wheelDelta = 0
     bookmarks = null
     button = 0
     srcFilter = null
     nextPage =
     cancelBubble = false
     x = 0
     y = 0
     srcElement = null
     screenX = 243
     screenY = 373
     srcUrn =
     origin =
     boundElements = [object]
     clientX = 56
     clientY = 218
     propertyName =
     shiftKey = false
     ctrlLeft = false
     offsetX = 0
     offsetY = 0
     altKey = false
     errorMessage = 'all' is null or not an object
     errorUrl = [private omitted] errorLine = 14
     errorCharacter = 32
     errorCode = 0
     
    Close

     


    Thursday, October 13, 2011 3:39 AM
  • Hi ,

    Is this problem fixed ?

    i too have same problem did find anythink . plz help .

     


    Tuesday, November 15, 2011 11:04 AM
  • Hi All ,

    while removing auto reply message content where user directly copy message content from html page . below following steps

     

    > login with - Use Outlook Web Access Light

    > Go to option

    >remove auto reply message or disable .

    and try to login normal and check .

     

    hop this will help you on this issue . for me its work fine .

     

    Thanks .

     


    Thanks Vino ------------------------------------------------------------------------------------------------------------------------Disclaimer: This posting is provided AS-IS with no warranties or guarantees and confers no rights. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ------------------------------------------------------------------------------------------------------------------------
    Tuesday, November 15, 2011 12:59 PM
  • We had similar problem, every popup (i.e. new mail) gave an error stating:

    "Outlook Web Access has encountered a Web browsing error"

    (do not have the whole code, it might be differend than what the OP had)

    Also Exchange 2007 on 2003 server, but Windows 7 client machine (and IE8)

     

    The problem was solved by removing all other but our own (finnish) keyboard layout from regional and language settings.

    (by default, we also had keyboard: finnish with saami and Keyboard: English + ink corrections)

     

    Also copied settings to default user profile and loginscreen from the control tab -> copy settings function

    Hope this helps anyone else, who stumbles here with google search :)

    Monday, January 16, 2012 12:18 PM
  • Is issue resolved...? Has MS suggested anything to resolve this issue....?


    Chetan

    Monday, April 23, 2012 10:47 AM
  • Issue got reslove while doing below steps :-

    while removing auto reply message content where user directly copy message content from html page . below following steps

    > login with - Use Outlook Web Access Light

    > Go to option

    >remove auto reply message or disable .

    and try to login normal and check .

    hop this will help you on this issue . for me its work fine .

    Thanks .


    Thanks Vino ************************************************************ Disclaimer: This posting is provided AS-IS with no warranties or guarantees and confers no rights. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, April 26, 2012 11:54 AM
  • Install Google Chrome.  This fixed my issue immediately.
    Tuesday, October 16, 2012 6:48 PM
  • Did you try to delete temp internet files for the specified user?

    And please follow below document to modify the register for the user:

    1. type regedit on command prompt or run
    2. go to: HKCU\Software\Microsoft\Internet Explorer\Main
    3. create TabProcGrowth (string or dword) and set the value to 0

    By the way, suggest you install the latest service pack and rollup in order to avoid some known issue.

    Exchange Server 2007 Service Pack 3

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1687160b-634a-43cb-a65a-f355cff0afa6&displaylang=en

    Update Rollup 2 for Exchange Server 2007 Service Pack 3

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=eb4c9729-75cb-4126-aabe-5a7c66901c79&displaylang=en

    Saturday, April 27, 2013 7:09 PM