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Outlook suddenly takes a long time to do a send/receive

    Question



  • Basically sometimes Outlook takes a long time to do a send/receive.  When you look at the send/receive details ,you generally get some rediculous time frame until the send/receive is expected to be completed.  Generally it finishes before the displayed timeframe, but none the less, it takes a while.

    This problem does not seem to be "company wide" either.  it only effects one user generally, no one else reports issues.  I can't even get my Outlook client to take that long.

    client: outlook 2k3 with sp3
    size of the mail box only 20 MB
    problem persist from 5months
    number of users affected : only one

    actions taken:
    deleted the .oab files
    recreated the profile in cached mode
    downloaded the offline address book.


    Tuesday, April 28, 2009 7:42 PM

Answers

  • Hi,

     

    I suggest you create the problem user’s profile on another known good client to check whether the issue persists. If the issue does not occurs on other clients, I think that the issue mostly related current client, I suggest you disable third-party add-ins of the Outlook Client to check whether the issue persists:

     

    Step 1: Disable all the third-party add-ins of the Outlook 2003

    =============================

    1. Launch Outlook application.

    2. Click Tools --> Options, click Other tab.

    3. Click Advanced Options.

    4. Click COM Add-Ins button.

    5. Uncheck All Add-ins and Close Outlook

     

    Backup these registry entries and then delete them one by one.

     

    HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions

    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\Addins

    HKEY_CURRENT_USER\Software\Microsoft\Exchange\Client\Extensions

    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Addins


    Note: If there is value in the above registry key, please export the registry key to backup and then remove the add-ins.

     

    Step 2: Check if 3rd party DLL files exist

    =================================
    1) Download Process Explorer from the following site:
    http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx


    2) Launch Outlook application.
    3) Run Process Explorer as administrator, accepted license.
    4) Locate to outlook.exe, and select Outlook.exe, click view --> Lower Pane View --> DLLS, and then click “Company Name” to sort by company name.
    6) Check if there are third-party company’s add-ins.

     

    Mike

     

    • Marked as answer by Mike Shen Friday, May 08, 2009 8:51 AM
    Thursday, April 30, 2009 7:34 AM

All replies

  • does this happen on another machine?
    Wednesday, April 29, 2009 4:19 PM
  • Hi,

     

    I suggest you create the problem user’s profile on another known good client to check whether the issue persists. If the issue does not occurs on other clients, I think that the issue mostly related current client, I suggest you disable third-party add-ins of the Outlook Client to check whether the issue persists:

     

    Step 1: Disable all the third-party add-ins of the Outlook 2003

    =============================

    1. Launch Outlook application.

    2. Click Tools --> Options, click Other tab.

    3. Click Advanced Options.

    4. Click COM Add-Ins button.

    5. Uncheck All Add-ins and Close Outlook

     

    Backup these registry entries and then delete them one by one.

     

    HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions

    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\Addins

    HKEY_CURRENT_USER\Software\Microsoft\Exchange\Client\Extensions

    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Addins


    Note: If there is value in the above registry key, please export the registry key to backup and then remove the add-ins.

     

    Step 2: Check if 3rd party DLL files exist

    =================================
    1) Download Process Explorer from the following site:
    http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx


    2) Launch Outlook application.
    3) Run Process Explorer as administrator, accepted license.
    4) Locate to outlook.exe, and select Outlook.exe, click view --> Lower Pane View --> DLLS, and then click “Company Name” to sort by company name.
    6) Check if there are third-party company’s add-ins.

     

    Mike

     

    • Marked as answer by Mike Shen Friday, May 08, 2009 8:51 AM
    Thursday, April 30, 2009 7:34 AM
  • Hey Mike,

    Wanted to pop in and thank you.  We found some of our users extremely slow sending/receiving emails, sometimes even receiving Outlook pop message.

    After deleting these addins the delays were gone.

    Now that they are deleted we can go back and google these addins, find out which is creating an issue.

    Unfortunately for us the delays started at the same time we added a new VPN connection which derailed our attention to a more complicated DNS/RPC/IP issue.

    Thank you from the future 2011 ;o)

    Friday, March 25, 2011 3:32 PM
  • Can you find out if it's in Cache Mode.
    Friday, March 25, 2011 9:33 PM
  • We've set up a Front-end Exchange 2003 server in our DMZ that will connect our mobile devices to our Exchange servers in the internal network. All traffic to the outside world goes over https.
    We are currently having a couple of problems:

    1. Not all the appointments are synchronizing.
    When I go into OMA using my browser all they appointments that are in Outlook are also visable in OMA.

    2. Contacts only synchronise partly.
    Same as above.

    3. Mail does not get pushed.
    Mail shows up instantly in OMA, but only gets delivered to the mobile device when I press refresh and then push works for about half an hour and then stops working again.

    I've tested with multiple devices (Andriod, IOS, Window Mobile) and they all have the same problems.

    Wednesday, March 30, 2011 1:01 PM
  • Hi,

    I suggest you create the problem user’s profile on another known good client to check whether the issue persists. If the issue does not occurs on other clients, I think that the issue mostly related current client, I suggest you disable third-party add-ins of the Outlook Client to check whether the issue persists:

    Step 1: Disable all the third-party add-ins of the Outlook 2003

    =============================

    1. Launch Outlook application.

    2. Click Tools --> Options, click Other tab.

    3. Click Advanced Options.

    4. Click COM Add-Ins button.

    5. Uncheck All Add-ins and Close Outlook

    Backup these registry entries and then delete them one by one.

    HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions

    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\Addins

    HKEY_CURRENT_USER\Software\Microsoft\Exchange\Client\Extensions

    HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Addins


    Note: If there is value in the above registry key, please export the registry key to backup and then remove the add-ins.

    Step 2: Check if 3rd party DLL files exist

    =================================
    1) Download Process Explorer from the following site:
    http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx


    2) Launch Outlook application.
    3) Run Process Explorer as administrator, accepted license.
    4) Locate to outlook.exe, and select Outlook.exe, click view --> Lower Pane View --> DLLS, and then click “Company Name” to sort by company name.
    6) Check if there are third-party company’s add-ins.

    Mike

    Hi Mike,

    I did all steps follow as your instructions, but don't solve.

    Could you give me more ideas to solve my current issue ?

    Thanks,

    cuocdoi.

    Friday, October 12, 2012 8:08 AM