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OWA will not forward/reply HTML formatted email messages

    Question

  • I am unable to forward/reply to messages that are sent to me in an HTML format from IE.  I can open the message, and click on reply or forward but when I click on send IE appears to lock up.  IE finally returns a message box titled (Windows Internet Explorer) with message content of "Unknown" with an OK button. 
    This happens when logged into OWA from a remote location only, and only with IE.  If logged into the domain on a computer on the domain, I can create, forward, and reply to all email messages from any browser.

    Have tested in Chrome, Firefox, Safari, and IE. 


    I have added the OWA site to my trusted sites zone, installed the S/Mime patch, and looked at log files for hours.

    We are running Exchange 2003.

    Any advise would be appreciated.
    Tuesday, December 16, 2008 7:58 PM

Answers

  •  

    Hi,

    Please check if you have security update for IE MS06-013 installed. This update changes the way in which Internet Explorer handles some Web pages that use ActiveX controls and Java applets.

    The Red X error will not allow to compose a new message, reply to an email, or create a new task, note, journal entry, or an appointment.

    We need to install  On an Exchange 2000/2003 server installing update 911829 on the Exchange server enables a new editor for Internet Explorer. The new editor uses an Internet Explorer "iframe" instead of an ActiveX control.

    More related information share with you:

    Recent change of Internet Explorer 6 behavior in handling ActiveX controls and its effects on OWA http://blogs.msdn.com/ie/archive/2007/03/14/using-outlook-web-acess-owa-on-ie7-and-windows-vista.aspx

    Internet Explorer 6 software update and its effect on ActiveX controls

    http://support.microsoft.com/kb/912945/

    Regards,

    Xiu

    Thursday, December 18, 2008 8:25 AM

All replies

  •  

    Hi Tim,

    Please check if the issue is only on a single machine or can it be reproduced on other computers as well?

    Which edition of IE are you using? 6.0/7.0/8.0

    If you are using 7.0+, then try to open IE in safe mode and check if the issue persists? (Check method 5 in this article: http://support.microsoft.com/kb/926431)

    There could be also possibly an issue with the Firewall, since it working internally but not working externally?

    Let me know the result of these.

    Harpreet

    Tuesday, December 16, 2008 9:41 PM
  • This happens on every machine I have used that has IE (all of which are running IE 7).

    Don't think it is a firewall issue, because I can send the messsages in Safari, and Chrome, and Firefox from the same machines, just not from IE.

    I will plug through the add-ons and see if that helps.  Just running IE in safe mode with add-ons disabled causes OWA to not display the items in my inbox.  The inbox just displays "loading.." and never pulls up any mail items.
    Wednesday, December 17, 2008 1:24 PM
  •  

    Hi Tim,

    For the OWA Loading issue, please check out this article.

    Troubleshooting OWA when the contents frame displays “Loading”
    http://support.microsoft.com/kb/280823

    Harpreet

    Wednesday, December 17, 2008 4:17 PM
  •  

    Hi,

    Please check if you have security update for IE MS06-013 installed. This update changes the way in which Internet Explorer handles some Web pages that use ActiveX controls and Java applets.

    The Red X error will not allow to compose a new message, reply to an email, or create a new task, note, journal entry, or an appointment.

    We need to install  On an Exchange 2000/2003 server installing update 911829 on the Exchange server enables a new editor for Internet Explorer. The new editor uses an Internet Explorer "iframe" instead of an ActiveX control.

    More related information share with you:

    Recent change of Internet Explorer 6 behavior in handling ActiveX controls and its effects on OWA http://blogs.msdn.com/ie/archive/2007/03/14/using-outlook-web-acess-owa-on-ie7-and-windows-vista.aspx

    Internet Explorer 6 software update and its effect on ActiveX controls

    http://support.microsoft.com/kb/912945/

    Regards,

    Xiu

    Thursday, December 18, 2008 8:25 AM