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When I try to accept an Outlook meeting request it tells me I am the organizer, though I am not.

    Question

  • When I try to accept an Outlook meeting invite it tells me I am the organizer, though I am not, and I cannot accept the meeting invite.  This seems to happen for recurring meetings only.  If I open the meeting via 'Open this occurrence' from the calendar, the organizer and attendees appear correctly. If I open the meeting via 'Open the series' from the calendar, I am listed as the organizer. We have multiple users experiencing the same problem.  None of the organizers or attendees have delegates.  The only common thread seems to be that these are recurring meetings that have been moved to a different day and time.  We have had the organizer remove the users from the meeting but when the users try to delete the meeting from their calendars they get the same message "As the meeting organizer, you do not need to respond to the meeting.". 
    We have a mixture of Vista and 7 clients all using Exchange 2007.  OWA and Outlook 2007 show same behavior.
    Anyone know the fix?

    Wednesday, August 24, 2011 2:37 PM

Answers

  • I have seen this issue before. It is usually the meeting was moved but did not update the meeting to the other attendees. The only way I found to fix the problem is to delete the meeting request and recreate it again.
    Thursday, August 25, 2011 3:46 AM

All replies

  • I have seen this issue before. It is usually the meeting was moved but did not update the meeting to the other attendees. The only way I found to fix the problem is to delete the meeting request and recreate it again.
    Thursday, August 25, 2011 3:46 AM
  • I have seen this issue before. It is usually the meeting was moved but did not update the meeting to the other attendees. The only way I found to fix the problem is to delete the meeting request and recreate it again.

    Agree with michael

    Delete the existing request and create the new one


    --------Abhi----------------- Exchange Specialist------------- ------------------ Please remember to click “Mark as Answer” on the post that helps you. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Abhinav Aneja Thursday, August 25, 2011 9:29 AM
    Thursday, August 25, 2011 9:29 AM
  • Thanks for the replies.  While that may solve the issue one time, that is hardly a real fix for an enterprise environment.  That doesn't explain the root cause or the fix so it doesn't keep happening.  We can't go to our end users and tell them to delete and recreate their meetings everytime this happens.
    Monday, August 29, 2011 4:28 PM
  • Agree with Petriepete.  It's happening to one of our VIPs and I have not been able to give her an acceptable explanation.  The minute I find more out I'll post it here.
    Thursday, September 01, 2011 4:39 PM
  • Hi Marty,

    Can you explain the situation like, how users mailbox are configure and resource scheduling options set for users and is delegates involved are not etc, to predict the same in test environment to analyze it

    Note: In our organization, everyone is asked to set an end date for all the recurring meetings. If you are not following that. kindly follow it.

    Thursday, September 01, 2011 4:51 PM
  • Will do - will get more detailed info about the meeting request(s).
    Thursday, September 01, 2011 5:16 PM
  • Hi Petriepete,

    The major problem is that if the meeting request was changed but did not update to all other attendees then that is most likely the cause of the problem. 

    This is more of a user training instead of a system issue. I have seen this before and 99% of the time it is the organiser who made the mistake of not updating everyone else.

    Friday, September 02, 2011 6:08 AM
  • We are also experiencing the issue, although it appears we only have two users who have this problem. Problem is that they are two high level users. I cannot find a solution to this problem either. When our users go on OWA, they can accept or decline, but locally on the computer they only get cancel the meeting. I don't know if this applies to everyone else, but it also appears that this problem only happens to reoccurring meetings they either accepted or declined on their smartphones. I thought if I recreated their .ost file locally on the computer it would pull the correct information off from Exchange since when they go on OWA it gives them the correct options, this did not work. Something appears to be funky between exchange and outlook once the smartphone became involved. Could this be correct?
    Wednesday, September 07, 2011 12:37 PM
  • It might be the Outlook profile be causing a problem. 

    Have you delete the profile and recreated it again.

    Wednesday, September 14, 2011 1:49 AM
  • It might be the Outlook profile be causing a problem. 

    Have you delete the profile and recreated it again.


    Hello Michael,

    This is not the case in our environment.  It is ocurring on OWA as well.  It does not appear to be related to mobile devices, but typically occurs with recurring appointments. 

    Outlook mixed environment (occurs with all versions).  Exchange 2007.

    This is affecting a high level employee and to my knowledge has not been resolved my MS.  Once again chalked up to incompatibility and planned obselecence by MS without any real investigation. 

    • Proposed as answer by Andrew Zh Wednesday, October 26, 2011 12:49 PM
    • Unproposed as answer by Andrew Zh Wednesday, October 26, 2011 12:50 PM
    Tuesday, October 25, 2011 7:43 PM
  • Hi All,

    I am having similar problem with my Outlook Scheduling. I am usually meeting organizer and schedule multiple recurring meetings. When I change or cancel one of the meetings I always send an update. It works well for about a month and until I loose a "Send Update" button. It shows that I am still organizer but I can not send updates to participants. Is it the same problem to what you are discussing. Is anything better solution than just re-scheduling? 

     

    Wednesday, October 26, 2011 1:04 PM
  • Deleting and recreating is not a viable solution.  That is a workaround because it doesn't solve the root cause of the problem. 
    Wednesday, October 26, 2011 3:53 PM
  • I agree 100%. I cannot even remove this event from other people calenders. All I can do - schedule another duplicate meeting and ask everybody to delete previous one. I have done it already twice. It is quite embarrassing. I would really appreciate if anybody have a solution.
    Wednesday, October 26, 2011 7:31 PM
  • So how do we escalate this to MS?  Michael and Terence, could you please remove your post as the answer?  I agree that it is a workaround, but as stated it is not a solution for all of the problems and does not address the root of the problem. 

    Thanks,
    Ben

    Wednesday, October 26, 2011 7:56 PM
  • It might be the Outlook profile be causing a problem. 

    Have you delete the profile and recreated it again.


    Hello Michael,

    This is not the case in our environment.  It is ocurring on OWA as well.  It does not appear to be related to mobile devices, but typically occurs with recurring appointments. 

    Outlook mixed environment (occurs with all versions).  Exchange 2007.

    This is affecting a high level employee and to my knowledge has not been resolved my MS.  Once again chalked up to incompatibility and planned obselecence by MS without any real investigation. 

    Just a quick note - I am having the same issue, but I actually seeing that everything works correctly when using OWA.  I don't think this is the solution - only a workaround, but wanted to put that out there in case it helps.  
    Wednesday, November 16, 2011 6:25 PM
  • Add my name to the count of those frustrated by this, and I am VP level user MCSE with a EE Degree and MBA to boot. Doesn't make me the smartest guy in the world, but I have dealt with my fair share MS products glitches, patches, SP updates, and outright source code changes. Recreate then  delete the recurring appointments IS NOT THE ANSWER!! I have 15 of these on my calendar that I created and only 1 still works. It is the only one that still lists me as the organizer only. All the rest have somehow listed me as an attendee and the Organizer, but only gives me Attendee options. Please pardon the expression, but, WTF guys? I am NOT going to go out and recreate/delete all of these meetings just to have it happen again in a month or two. WE need and deserve an answer/fix from Mother Microsoft....... Anyone got Bill's Cell number?

    Wednesday, November 30, 2011 6:51 PM
  • This is nonsense.  Does MS not read these forums?  Does anybody know how we can escalate this? 

    Also, Michael VI or Petriepete, would you please change the status of your post from answer to helpful.  While that may have helped some, it is not a fix.... it is a workaround....   

    Wednesday, November 30, 2011 7:47 PM
  • This is not an answer. Your solution does not apply in an enterprise environment. Please change your response to helpful.
    Tuesday, January 31, 2012 2:59 PM
  • This is not an answer. Your solution does not apply in an enterprise environment. Please change your response to helpful.
    Tuesday, January 31, 2012 2:59 PM
  • I am a user of Outlook at supposedly the world's largest implementation of Exchange. I don't know version details of the server, but I do know that I have been experiencing the same issue on a few recurring invites. How I all of a sudden became the Organizer of an invite I didn't create seems baffling. I have to second all the requests to reopen this and hope that MS solves this serious issue. I opened a support ticket, but I saw the tech just moving the mouse around with no clue. He suggested deleting my profile and creating a new one, which was unacceptable to me. Why is it that my profile is the issue when I received these invites from other users?

    PLEASE MICROSOFT LOOK AT THIS ISSUE AND PROVIDE A FIX IMMEDIATELY. THIS IS OBVIOUSLY A BUG AND THE FIXES THAT HAVE BEEN PROPOSED AS ANSWERS ARE TRULY UNACCEPTABLE.

    Tuesday, January 31, 2012 3:04 PM
  • They really don't care.  That's the bottom line. 

    Thursday, February 02, 2012 5:05 PM
  • if you are using exchange server 2007, ask you administrator to refer this update and install it in your servers, issue will be resolved

    FIX download - http://www.microsoft.com/download/en/details.aspx?id=26692

    Update ref - http://support.microsoft.com/?kbid=2509911

    inform if the issue appears again

    Thursday, February 02, 2012 7:19 PM
  • I am in the same boat as the rest of you.  We are using Microsoft Business Productivity Online Suite and I have a couple of users that continually run into this same problem.  Hopefully this thread won't die and we'll get some answers.  I am about to open a ticket with Microsoft I'll let you know if I have any luck.
    Friday, February 03, 2012 3:57 PM
  • Rajkumar System Admin's reply in this thread seems to have the fix. Has anyone tried it yet?
    Friday, February 03, 2012 6:08 PM
  • I intend to try it soon.  I have not had time to yet. 
    • Proposed as answer by Tracylee Burke Tuesday, February 07, 2012 6:02 PM
    Monday, February 06, 2012 11:04 PM
  • We are having the same issue and I have verified that KB2509911 has already been applied to our Exchange 2007 Server.  Any solution yet???
    Tuesday, February 07, 2012 6:04 PM
  • I would just like to chime in that we are also experiencing the issue. It appears to have been caused (in our case) by responding to meeting requests via a mobile phone. I know it was a motorola, but the exact model escapes me but I believe it the xprt, and we have since returned them because they appear to have caused this. Motorola says it's a MS issue, MS says its a phone sync issue, but nobody is taking the initiative to actually fix anything or even provide insight into what we can do to fix it. This is just stupid. Regardless of what caused it, it is affected MS Outlook. Please provide a patch or somthing. This is getting very frustrating and deleting meetings and recreating them is NOT a good solution with many users and multiple meetings.
    Thursday, February 09, 2012 12:54 PM
  • Yep, seeing it here, anyone find an answer?
    Friday, February 10, 2012 9:18 PM
  • Here is the solution guys!!

    For Windows 7

    DELETE THESE FILES!!

    MAKE SURE ALL YOUR HIDDEN FILES ARE SHOWING.

    Start>my computer>C:/>Users>Userid>AppData>local>microsoft>forms>FRMCACHE.DAT

    Start>my computer>C:/>Users>Userid>AppData>local>microsoft>outlook>EXTEND.DAT

    Start>my computer>C:/>Users>Userid>AppData>local>microsoft>outlook>OUTLOOK.OST

    Thank You.

    • Proposed as answer by stancm26 Thursday, February 16, 2012 11:14 PM
    Thursday, February 16, 2012 11:06 PM
  • What about XP?
    Thursday, February 16, 2012 11:24 PM
  • The same files you can find in Windows XP. Just use Search function on your hard disk. It may be in %AppData% folder or somewhere else.

    Did it fix the issue in your environments guys?

    Saturday, February 18, 2012 11:50 AM
  • I only had the frmcache.dat file, the other two did not exist.  I removed it and it did not fix the problem.  This issue started when we upgraded clients to Office 2010.  It happened on XP and Windows 7.  My Exchange Server is 2003.  It's always recurring meetings that have the issue, my users randomly become the organizer in addition to the actual organizer.
    Tuesday, March 13, 2012 4:21 PM
  • We are having the same problem with only certain recurring appointments.  Running Windows 7 & Office 2010 (Version 14.0.6112.5000 64-bit), Exchange 2010.  Tried stancs26's solution but none of the files were on the machine.  Problem did not start until user got a new PC with Windows 7 & Office 2010.
    Friday, March 23, 2012 2:49 PM
  • I am having this issue as well. We are using Exchange 2003 and Outlook 2007. When we recieve meeting invites from users who are on 2003 or smartphones my Outlook takes ownership of the meeting. It seems that the user with the higher version of Outlook takes over the meeting.

    I can not delete the meeting because it removes the meeting from everyone else's calendar. This happens whether the meeting was sent from inside or outside. A user who sends teh invite from their Outlook 2007 machine works fine and the same user when using a smartphone has the issue.

    If anyone finds a solution let me know. I expect that our move to Exchange 2010 and Outlook 2010 might solve the issue, but we not control other companies and as long as they have Outlook 2003 the problem still exists.

    Wednesday, April 11, 2012 8:27 PM
  • We think we may have figured out the solution to our problem.

    It appears that meeting requests for RECURRING events that were created some time back (one was created in 2005 and one was from 2009) that had NO END DATE were the culprits.  We actually deleted one of the recurring events and recreated it with an end date.  On the other one, we modified it by adding an end date.

    These changes were made April 11 and so far we've had no additional problems.

    Tuesday, April 24, 2012 5:13 PM
  • I just fixed one of those events by opening the invite sent from the real organiazer, clicking on the Calendar shortcut that opens my calendar showing the meeting in question.  I disconnected my computer's network and then canceled the event that thought I was the organizer.  I checked my Outbox to make sure no updates were being sent out (there was nothing there).  I then reconnected my network, went to the latest invite from the organizer, and was still presented with the message stating that as the organizer, I was not required to respond.  I clicked and dragged the invite and dropped it on the link to Calendar on the left.  It popped up a message telling me that an accept response has been sent to the organizer and the event now shows in my calendar with the real organizer as the organizer.

    I'm using Office 2010 on one computer and Office 2007 on another.

    Thursday, July 19, 2012 6:25 PM
  • I too am the organizer and agree with Andrew.  I set up the calendar events back in April 2012 with no recurrance end date as these meeting WERE recurring.  I am the exectuive assistant to the president, who now in addition to other VP's, has MULTIPLE recurring meetings on their calendars.

    It is VERY embarrassing and apparently MY IT Guy can't figure it out without going to an outsider who STILL has not responded.

    I cannot go to everyones computer to delete the occurrence, meeting or what have you.  This should be easily done from MY OUTLOOK, as the organizer...except like Andrew, I am unable to even send an update.

    Could this be because I had synced a Google Calendar? Would something like that have caused this "glitch"?

    Please help...i can't stand the looks of my calendar as they are all over the place with events NOT taking place.

    Thanks!

    Monday, July 30, 2012 8:06 PM
  • I am running Outlook 2007 on XP.  I have noticed that this problem appears when I open and forward a calendar event and, when I go to exit, am prompted if I want to save the event.  If I click yes, I become the organizer and my meetings will no longer update when I receive updates from the original organizer.

    As an attendee if I tried to delete the meeting to get a fresh copy, it would send cancellations to everyone on the invite list.  The solution listed above of disconnecting network, deleting the calendar event, deleting the outbound calendar cancellation notice from my outbox, then re-opening the calendar event worked perfectly


    • Edited by ErykN Wednesday, October 17, 2012 5:50 PM
    Wednesday, October 17, 2012 5:43 PM
  • Yes I believe it's due to syncing with Google's Calendar.  I have definite issues after doing so.  I'm an IT manager and this is very frustrating to me.

    For example, my boss is the CFO and he has a weekly recurring meeting he created which includes me and others.  Today he cancelled today's occurrence of the meeting, and when I received that notice I clicked "Remove from Calendar", I got a pop-up saying "As the meeting organizer, you do not need to respond to the meeting.".  Somehow my Outlook 2007 (using Exchange 2003) thinks I am now the organizer.

    If I open the single occurrence of that meeting, it still shows my boss as the organizer (if you click the Scheduling button, his name is at the top of the list and he has the black icon), but there is no "remove from calendar" choice - my only option is to "cancel the meeting" which will send out notices to everyone else - but I'm not the organizer!

    All these problems started over a year ago when I began syncing my Android phone with Exchange using ActiveSync.  It wasn't bad, just an occasional issue.  Now I have a new Samsung Galaxy Nexus running Android 4.1.2 (latest jellybean) and it's awful.  In order to get my meetings (mine or others) to even show up on my phone I have to open the meeting in Outlook, make a small change to a meeting (like add a period to the end of the meeting subject), save it, sync Outlook to Exchange, and then it'll show up on my Android phone.  This should NOT change the meeting organizer to me!

    Very frustrating.  I see no choice but to somehow make my Android phone Calendar "read only" and do all edits within Outlook.

    There are many other threads on this subject as well, especially on the Android forums.  Google has known about this issue for YEARS and there is no fix.  Maybe Steve Jobs is right.  Maybe I need an iPhone.

    Wednesday, November 07, 2012 3:10 PM
  • So we are going on nearly 2 years, with this issue without a real resolution other than to delete the meeting and recreate it. If you ask me, this a major bug and it's being completely ignored. The proposed update was already installed, we still have the issue, and deleting the files is not a a good answer either. It doesn't prevent the issue from happening again. Plus the file deletion does not work most of the time.
    Thursday, January 03, 2013 5:32 PM