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Meeting Request Mystery

    Question

  • I have customer who has exchange 2010 environment with Outlook 2010 and 2007.

    Today I was asked to investigate following issue.

    Manager sent Meeting Request to three external customers using Outlook 2010. After couple of hours he got Acceptation from internal user called Security for the request as well as from other invited people. The problem is he has never sent invitation to Security user so he asked me to check what had happened. I expected easy issue, where user just made simple mistake adding accidently additional address, what I was going to improve using logs. However I was wrong…

    My troubleshooting method.

    1. Checked original meeting request e-mail and it was really addressed only to external users, no security e-mail address included. Just in case looked to Delivery report which confirmed this.
    2. Looked to Security mailbox and was able to see reply for invitation and record in calendar where apart of all external people as required, the problematic user was included as optional.
    3. Compared original message which was sent to three external users and reply to it made by security, a part of time (around 3 hours delay) no difference at all.
    4. Checked logs on Exchange server and can see invitation sent to three external addresses but not sent to Security. I can see reply but not message which should be delivered. Even more, the security mailbox hasn’t got any e-mail that day.
    5. I looked at calendar records on both calendars and Security was as Optional person.
    6. Just in case I checked both mailboxes for hard and soft deleted items and wasn’t able to find invitation.
    7. There is no relation between Manager Calendar and Security Calendar, they don’t share them or open.

    I tried to find any reasonable explanation for this issue, even possible way how it could happened and wasn’t able. Is it possible to send invitation other way than e-mail? How it could possibly happened?

    Could you advise me how to resolve the issue please? Manager really wanders if his invitation is broadcasted over network to people who shouldn’t get them.

    Tuesday, June 19, 2012 6:49 PM

All replies

  • Any idea about this please? I just stuck and don't know what to do...
    Wednesday, June 20, 2012 11:17 AM
  • Hi piotrkow,

    Could you please make a test again, confirm whether the issue could be reproduced.
    If it could be reproduced, check whether there some transport rules do it, especially send the email in BCC method.
    Please also use get-inboxrule, to confirm it.
    What about the security user, it seems be created for specific usage.

    Regards!

    Gavin

    TechNet Community Support

    Thursday, June 21, 2012 8:59 AM
  • Hi Gavin-Zhang,

    Thank you for reply

    I’ve tried to reproduce it and wasn’t able and this is my problem as I have no idea how it could happen.

    How to send invitation which won’t be recorded on outlook or exchange logs? Only reply was recorded.

    No transport rules, get-inboxrule shows only one default rule for both mailboxes.

    Security user is just generic one for usage on PC in security room. Couple of people is using it for internet and to send and receive some e-mails from and to management. There is no relation between users in active directory (delegated rights for calendar or mailbox) and it is not created for any special purposes.

    Any idea how it could possibly happen?

    Thursday, June 21, 2012 10:08 AM
  • Just to confirm the manager who sent the email doesn't see this in the sent items or in the original meeting invite?

    Also, you saying message tracking just shows a reply to the meeting but nothing going out?

    Are there any mobile devices involved here for any of the users?


    Sukh

    Thursday, June 21, 2012 11:16 AM
  • Sukh,

    Thank you for your reply.

    Manager doesn’t see this in the sent items (nor deleted or hardly deleted). In original meeting invite there is no Security user at all.

    Tracking show replay but nothing coming to security mailbox and there is nothing in inbox of security (nor deleted or hardly deleted items).

    There is Samsung Galaxy phone used by manager. Do you think this may be related somehow? Only Manager Mailboxes are on the device.

    Once again, thank you for your help.

    Thursday, June 21, 2012 12:21 PM
  • It could be to do with the mobile device, I've seen similar issues around this.  As you can't reproduce the issue, it's going to be hard to get to the bottom of this. 

    Can you check the Samsung?


    Sukh

    Thursday, June 21, 2012 2:55 PM
  • Could you tell me what I need to check on Samsung please? I looked at it wasn't able to see any unusual things.<o:p></o:p>


    Thursday, June 21, 2012 3:31 PM
  • Nothing in particular, just check to see the meeting and if there's any assoication on with the Security mailbox.

    Sukh

    Thursday, June 21, 2012 3:32 PM
  • I will have a look at it, thank you.
    Friday, June 22, 2012 11:00 AM
  • because of it being a "security" mailbox I would ask if they have access to the managers mailbox. If they do, what happens if they open his calendar while logged into to their mailbox and saves/accepts the invite? I am just throwing out a wild guess here as I do not know what would or even if that is possible.


    Chris Morgan

    Friday, June 22, 2012 6:11 PM
  • Chris,

    Security doen't have access to managers mailbox for sure.

    Monday, June 25, 2012 10:35 AM
  • What was the details of the meeting request? was there any resource objects involved? do you have a 3rd party application that handles any of the scheduling?

    Chris Morgan

    Tuesday, June 26, 2012 12:17 PM
  • Hi piotrkow,

    Per your description, you can't reproduce the issue, right?
    Please use get-mailbox to retrieve the information about the security mailbox, and post them here.


    Regards!


    Gavin

    TechNet Community Support

    Wednesday, June 27, 2012 6:38 AM
  • Chris,

    It was standard meeting request which invited 3 people. Resource (room) was involved. No 3<sup>rd</sup> party application was used.

    Tuesday, July 03, 2012 8:46 AM
  • Hi Gavin

    Thank you for your reply.

    Unfortunately not able to reproduce the issue - simply no idea how it could happen.<o:p></o:p>

    I’m not quite sure what details do you mean as basic command shows only information below. Could you post full command if this one is not enough please?

    Name                      Alias                ServerName       ProhibitSendQuota

    ----                      -----                ----------       -----------------

    Security                  Security             servername   unlimited


    • Edited by piotrkow Tuesday, July 03, 2012 9:42 AM
    Tuesday, July 03, 2012 9:40 AM
  • Hi piotrkow,

    Maybe you could use get-mailbox -identity xx |fl
    then you could get more detailed infoamtion about the mailbox.
    Due to you could not reproduce the issue, It is difficult to confirm the exact cause for your issue further.
    Or you could make a phone call support from MS.

    Regards!

    Gavin

    TechNet Community Support

    Wednesday, July 04, 2012 6:29 AM
  • Hi Gavin,

    Thanks for your reply.

    I know that this is extremely difficult to find what cause the problem if I’m not able to reproduce the issue. I’m just looking even for possible way to do this.

    I’m not able to phone to MS as no support contract on please because it is too expensive.

    RunspaceId                             : d90846c4-07d8-488e-9a21-bd84ce0923ab

    Database                               : Mailbox Database

    UseDatabaseRetentionDefaults           : True

    RetainDeletedItemsUntilBackup          : False

    DeliverToMailboxAndForward             : False

    LitigationHoldEnabled                  : False

    SingleItemRecoveryEnabled              : False

    RetentionHoldEnabled                   : False

    EndDateForRetentionHold                :

    StartDateForRetentionHold              :

    RetentionComment                       :

    RetentionUrl                           :

    LitigationHoldDate                     :

    LitigationHoldOwner                    :

    ManagedFolderMailboxPolicy             :

    RetentionPolicy                        :

    AddressBookPolicy                      :

    CalendarRepairDisabled                 : False

    ExchangeGuid                           :

    ExchangeSecurityDescriptor             : System.Security.AccessControl.RawSecurityDescriptor

    ExchangeUserAccountControl             : None

    MessageTrackingReadStatusEnabled       : True

    ExternalOofOptions                     : External

    ForwardingAddress                      :

    ForwardingSmtpAddress                  :

    RetainDeletedItemsFor                  : 30.00:00:00

    IsMailboxEnabled                       : True

    Languages                              : {en-IE}

    OfflineAddressBook                     :

    ProhibitSendQuota                      : unlimited

    ProhibitSendReceiveQuota               : unlimited

    RecoverableItemsQuota                  : unlimited

    RecoverableItemsWarningQuota           : unlimited

    DowngradeHighPriorityMessagesEnabled   : False

    ProtocolSettings                       : {HTTP§1§1§§§§§§, OWA§1}

    RecipientLimits                        : unlimited

    IsResource                             : False

    IsLinked                               : False

    IsShared                               : False

    LinkedMasterAccount                    :

    ResourceCapacity                       :

    ResourceCustom                         : {}

    ResourceType                           :

    SamAccountName                         : Security

    SCLDeleteThreshold                     :

    SCLDeleteEnabled                       :

    SCLRejectThreshold                     :

    SCLRejectEnabled                       :

    SCLQuarantineThreshold                 :

    SCLQuarantineEnabled                   :

    SCLJunkThreshold                       :

    SCLJunkEnabled                         :

    AntispamBypassEnabled                  : False

    ServerLegacyDN                         : /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Co

                                             nfiguration/cn=Servers/cn=servername

    ServerName                             : servername

    UseDatabaseQuotaDefaults               : False

    IssueWarningQuota                      : unlimited

    RulesQuota                             : 64 KB (65,536 bytes)

    Office                                 :

    UserPrincipalName                      : Security@domain.local

    UMEnabled                              : False

    MaxSafeSenders                         :

    MaxBlockedSenders                      :

    ReconciliationId                       :

    WindowsLiveID                          :

    ThrottlingPolicy                       :

    RoleAssignmentPolicy                   : Default Role Assignment Policy

    SharingPolicy                          : Default Sharing Policy

    RemoteAccountPolicy                    :

    MailboxPlan                            :

    ArchiveDatabase                        :

    ArchiveGuid                            : 00000000-0000-0000-0000-000000000000

    ArchiveName                            : {}

    ArchiveQuota                           : unlimited

    ArchiveWarningQuota                    : unlimited

    ArchiveDomain                          :

    ArchiveStatus                          : None

    RemoteRecipientType                    : None

    DisabledArchiveDatabase                :

    DisabledArchiveGuid                    : 00000000-0000-0000-0000-000000000000

    QueryBaseDNRestrictionEnabled          : False

    MailboxMoveTargetMDB                   :

    MailboxMoveSourceMDB                   :

    MailboxMoveFlags                       : None

    MailboxMoveRemoteHostName              :

    MailboxMoveBatchName                   :

    MailboxMoveStatus                      : None

    IsPersonToPersonTextMessagingEnabled   : False

    IsMachineToPersonTextMessagingEnabled  : True

    UserSMimeCertificate                   : {}

    UserCertificate                        : {}

    CalendarVersionStoreDisabled           : False

    ImmutableId                            :

    PersistedCapabilities                  : {}

    SKUAssigned                            : False

    AuditEnabled                           : False

    AuditLogAgeLimit                       : 90.00:00:00

    AuditAdmin                             : {Update, Move, MoveToDeletedItems, SoftDelete, HardDelete, FolderBind, SendAs,

                                              SendOnBehalf, Create}

    AuditDelegate                          : {Update, SoftDelete, HardDelete, SendAs, Create}

    AuditOwner                             : {}

    WhenMailboxCreated                     : 16/12/2011 13:18:02

    UsageLocation                          :

    Extensions                             : {}

    HasPicture                             : False

    HasSpokenName                          : False

    AcceptMessagesOnlyFrom                 : {}

    AcceptMessagesOnlyFromDLMembers        : {}

    AcceptMessagesOnlyFromSendersOrMembers : {}

    AddressListMembership                  : {\Default Global Address List, \All Users}

    Alias                                  : Security

    ArbitrationMailbox                     :

    BypassModerationFromSendersOrMembers   : {}

    OrganizationalUnit                     : OU

    CustomAttribute1                       :

    CustomAttribute10                      :

    CustomAttribute11                      :

    CustomAttribute12                      :

    CustomAttribute13                      :

    CustomAttribute14                      :

    CustomAttribute15                      :

    CustomAttribute2                       :

    CustomAttribute3                       :

    CustomAttribute4                       :

    CustomAttribute5                       :

    CustomAttribute6                       :

    CustomAttribute7                       :

    CustomAttribute8                       :

    CustomAttribute9                       :

    ExtensionCustomAttribute1              : {}

    ExtensionCustomAttribute2              : {}

    ExtensionCustomAttribute3              : {}

    ExtensionCustomAttribute4              : {}

    ExtensionCustomAttribute5              : {}

    DisplayName                            : Security

    EmailAddresses                         : {smtp:Security@domain.local, X400:C=US;A= ;P=First Organizati;O=E

                                             xchange;S=Security;, SMTP:Security@domain.com}

    GrantSendOnBehalfTo                    : {}

    ExternalDirectoryObjectId              :

    HiddenFromAddressListsEnabled          : False

    LastExchangeChangedTime                :

    LegacyExchangeDN                       : /o=First Organization/ou=first administrative group/cn=Recipients/cn=Security

    MaxSendSize                            : unlimited

    MaxReceiveSize                         : unlimited

    ModeratedBy                            : {}

    ModerationEnabled                      : False

    PoliciesIncluded                       : {{ECE3E9AC-7697-4D2C-ACB6-A58FBA3E1DBA},{26491CFC-9E50-4857-861B-0CB8DF22B5D7}

                                             }

    PoliciesExcluded                       : {}

    EmailAddressPolicyEnabled              : True

    PrimarySmtpAddress                     : Security@domain.com

    RecipientType                          : UserMailbox

    RecipientTypeDetails                   : UserMailbox

    RejectMessagesFrom                     : {}

    RejectMessagesFromDLMembers            : {}

    RejectMessagesFromSendersOrMembers     : {}

    RequireSenderAuthenticationEnabled     : False

    SimpleDisplayName                      :

    SendModerationNotifications            : Always

    UMDtmfMap                              : {}

    WindowsEmailAddress                    : Security@domain.com

    MailTip                                :

    MailTipTranslations                    : {}

    PartnerObjectId                        : 00000000-0000-0000-0000-000000000000

    IsValid                                : True

    ExchangeVersion                        : 0.10 (14.0.100.0)

    Name                                   : Security

    DistinguishedName                      : CN=Security,OU=SBSUsers,OU=Users,OU=MyBusiness,DC=domain,D

                                             C=local

    Identity                               : domain.local/MyBusiness/Users/SBSUsers/Security

    Guid                                   : 7927b637-3b93-4eeb-980d-2a2af34524e9

    ObjectCategory                         : domian.local/Configuration/Schema/Person

    ObjectClass                            : {top, person, organizationalPerson, user}

    WhenChanged                            : 29/06/2012 16:08:24

    WhenCreated                            : 02/04/2009 16:18:42

    WhenChangedUTC                         : 29/06/2012 15:08:24

    WhenCreatedUTC                         : 02/04/2009 15:18:42

    OrganizationId                         :

    OriginatingServer                      : SERVERNAME.domain.local

    Friday, July 06, 2012 3:18 PM
  • I wonder if there could be a delegate issues here?  Messages do NOT just get sent to a recipient, however we all know a user can make setting changes and not realise the impact.  If the Security mailbox was at some point set up as a delegate, or if messages were being reouted there via mailbox config, that might explain this.

    Just a few outside the box ideas :)

    Friday, July 06, 2012 6:51 PM
  • Hi SG_Dan,

    What is the delegate issue you mention in here? can you be specific as I have customer facing the similar issue that meeting request sent to wrong recipient who are users either internet or internal. There are few users affected now and expected more will come and what is the next action plan?? Please advise...

    Thanks alot

    Tuesday, July 17, 2012 3:08 PM