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Your Mailbox is Almost Full - User has deleted everything including all Deleted Items and it still shows up

    Question

  • A user got the message above, so they went into OWA and deleted all messages in all of their folders effectively cleaning out their message store completely on the account. I went in to check and sure enough there isn't any folders with anything in them.

    However, he's still getting the "your mailbox is almost full" message. It won't go away, and unlike documentation I've seen that it can take a few hours for this message to clear, it's been days and it still hasn't cleared.

    What's the trick to get Exchange to properly see that they're deleted and not warn about this message?

    Friday, March 30, 2012 1:35 PM

All replies

  • Is the user getting this warning in both OWA and Outlook?

    Friday, March 30, 2012 1:40 PM
  • They don't use Outlook, just OWA and it shows in OWA. And it's bouncing emails as a result so it's definitely at the limit.
    Friday, March 30, 2012 2:38 PM
  • What does Get-MailboxStatistics show as far as mailbox size and whether its below or above the limit?

    Also : Get-MailboxFolderStatistics for a folder by folder check.

    Friday, March 30, 2012 2:42 PM
  • I've seen something like this before, you may want to check the user's Outbox. There could be messages stuck in there, they've already sent (Validate) and can be deleted.
    • Edited by cdrechsel Friday, March 30, 2012 5:04 PM
    Friday, March 30, 2012 5:03 PM
  • On Fri, 30 Mar 2012 14:42:30 +0000, A_D_ wrote:
     
    >
    >
    >What does Get-MailboxStatistics show as far as mailbox size and whether its below or above the limit?
    >
    >Also : Get-MailboxFolderStatistics for a folder by folder check.
     
    Or try moving the mailbox to a different database (Exchange 2007) or a
    New-MailboxRepairRequest (Exchange 2010).
     
    I didn't see what release of Exchange was running, but on Exchange
    2003 there were problems where the folder sizes and item counts were
    incorrect -- not as often as happenend in release 5.5, but still...
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Saturday, March 31, 2012 3:25 AM
  • This is exchange 2010.

    I'm getting the user to see about the outbox to see if anything is in it, but it shows 0 on the list on the left.

    Sunday, April 01, 2012 8:22 PM
  • On Sun, 1 Apr 2012 20:22:55 +0000, JohnGalt wrote:
     
    >This is exchange 2010.
     
    Okay. Then have you run New-MailboxRepairRequest on the mailbox?
     
    >I'm getting the user to see about the outbox to see if anything is in it, but it shows 0 on the list on the left.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Monday, April 02, 2012 2:13 AM
  • Hi Do you test A_D’s command ?

    Get-MailboxStatistics –identity user |select TotalDeletedItemSize,TotalItemSize

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    Terence Yu

    TechNet Community Support

    Monday, April 02, 2012 2:24 AM
  • Ok so I ran the New-MailboxRepairRequest. It didn't seem to do anything other than return a reqeust Id. I presume it will do it eventually...

    I also ran the mailboxstatistics and it comes back with 51 mb of deleteditems and 1.945 gb of TotalItemSize

    Also an item count of 35082. There are less than 100 messages in all folders.

    I further did a Get-MailboxStatistics and all of the messages are in the deleted items folder. Looks like deletion is just flagging soft instead of outright delete.

    How does the user first see these messages and second purge them completely?

    Monday, April 02, 2012 12:27 PM
  • If they are really in the deleted items folder, then you should be able to delete them from OWA or Outlook. You dont see them from either clients?

    Monday, April 02, 2012 12:33 PM
  • Nope, not visible in either client.

    I used EWS and did a count and it appears to count the number as the huge number, but when I requested the first item it came back null. Looks like they are soft deleted or something.

    Monday, April 02, 2012 12:39 PM
  • Nope, not visible in either client.

    I used EWS and did a count and it appears to count the number as the huge number, but when I requested the first item it came back null. Looks like they are soft deleted or something.


    Can you post the results of Get-MailboxStatistics output?
    Monday, April 02, 2012 12:46 PM
  •  [PS] C:\Windows\system32>New-MailboxRepairRequest -Mailbox jim@<domain> -CorruptionType SearchFolder, AggregateCoun
    ts, ProvisionedFolder, FolderView




    RequestID               Mailbox                 ArchiveMailbox          Database                Server
    ---------               -------                 --------------          --------                ------
    d1885e13-d89a-4c1b-9... <mailServer>/Ho... False                   <domain>           mail.<mailServer>








    [PS] C:\Windows\system32>Get-MailboxStatistics -identity jim@<domain> |select TotalDeletedItemSize, TotalItemSize




    TotalDeletedItemSize                                        TotalItemSize
    --------------------                                        -------------
    51.63 MB (54,140,126 bytes)                                 1.945 GB (2,088,036,765 bytes)






    [PS] C:\Windows\system32>Get-MailboxStatistics -identity <Account>




    DisplayName               ItemCount    StorageLimitStatus                                                 LastLogonTime
    -----------               ---------    ------------------                                                 -------------
    <Account>                 35082              IssueWarning                                           4/2/2012 8:18:35 AM








    [PS] C:\Windows\system32>Get-Mailbox -identity jim@<domain> -ResultSize Unlimited | Get-MailboxFolderStatistics -Fo
    lderScope All | Sort-Object FolderSize -Descending | Select-Object -First 10 | FT Identity, FolderSize, ItemsInFolder -w
    rap




    Identity                                FolderSize                                                        ItemsInFolder
    --------                                ----------                                                        -------------
    <mailServer>/Hosting/<domain> 1.853 GB (1,989,492,067 bytes)                                            34092
    /<Account>\Deleted Items
    <mailServer>/Hosting/<domain> 92.9 MB (97,413,220 bytes)                                                  879
    /<Account>\Inbox
    <mailServer>/Hosting/<domain> 51.61 MB (54,116,378 bytes)                                                1108
    /<Account>\Deletions
    <mailServer>/Hosting/<domain> 361.3 KB (369,925 bytes)                                                    105
    /<Account>\Merchant Emails Receipts
    <mailServer>/Hosting/<domain> 346.5 KB (354,842 bytes)                                                      4
    /<Account>\Sent Items
    <mailServer>/Hosting/<domain> 76.09 KB (77,917 bytes)                                                       1
    /<Account>\Junk E-Mail
    <mailServer>/Hosting/<domain> 23.19 KB (23,748 bytes)                                                       9
    /<Account>\Recoverable Items
    <mailServer>/Hosting/<domain> 4.043 KB (4,140 bytes)                                                        2
    /<Account>\Calendar
    <mailServer>/Hosting/<domain> 411 B (411 bytes)                                                             1
    /<Account>\Contacts
    <mailServer>/Hosting/<domain> 0 B (0 bytes)                                                                 0
    /<Account>\Purges








    [PS] C:\Windows\system32>Get-Mailbox -identity jim@<domain> -ResultSize Unlimited | Get-MailboxFolderStatistics -Fo
    lderScope All | Sort-Object FolderSize -Descending | Select-Object -First 10 | FT Identity, FolderSize, ItemsInFolder -w
    rap




    Identity                                FolderSize                                                        ItemsInFolder
    --------                                ----------                                                        -------------
    <mailServer>/Hosting/<domain> 1.853 GB (1,989,492,067 bytes)                                            34092
    /<Account>\Deleted Items
    <mailServer>/Hosting/<domain> 92.9 MB (97,413,220 bytes)                                                  879
    /<Account>\Inbox
    <mailServer>/Hosting/<domain> 51.61 MB (54,116,378 bytes)                                                1108
    /<Account>\Deletions
    <mailServer>/Hosting/<domain> 361.3 KB (369,925 bytes)                                                    105
    /<Account>\Merchant Emails Receipts
    <mailServer>/Hosting/<domain> 346.5 KB (354,842 bytes)                                                      4
    /<Account>\Sent Items
    <mailServer>/Hosting/<domain> 76.09 KB (77,917 bytes)                                                       1
    /<Account>\Junk E-Mail
    <mailServer>/Hosting/<domain> 23.19 KB (23,748 bytes)                                                       9
    /<Account>\Recoverable Items
    <mailServer>/Hosting/<domain> 4.043 KB (4,140 bytes)                                                        2
    /<Account>\Calendar
    <mailServer>/Hosting/<domain> 411 B (411 bytes)                                                             1
    /<Account>\Contacts
    <mailServer>/Hosting/<domain> 0 B (0 bytes)                                                                 0
    /<Account>\Purges



    Note I cleansed the names etc.

    Monday, April 02, 2012 1:08 PM
  • In OWA, does it say "there are no items to show in this view" when looking at the deleted items folder?

    What happens if you click the "Empty" button on the menu?

    Monday, April 02, 2012 1:28 PM
  • On Mon, 2 Apr 2012 12:27:36 +0000, JohnGalt wrote:
     
    >Ok so I ran the New-MailboxRepairRequest. It didn't seem to do anything other than return a reqeust Id. I presume it will do it eventually...
     
    Yes, it will. It may not change anything, either.
     
    >I also ran the mailboxstatistics and it comes back with 51 mb of deleteditems and 1.945 gb of TotalItemSize
     
    I see "1.853 GB (1,989,492,067 bytes)" and 34092 items in the Deleted
    Items folder! So does the server.
     
    >Also an item count of 35082. There are less than 100 messages in all folders.
    >
    >I further did a Get-MailboxStatistics and all of the messages are in the deleted items folder. Looks like deletion is just flagging soft instead of outright delete.
     
    "Deleted items" haven't been removed from the mailbox, they're just in
    a folder named "Deleted Items". They still count towards the total
    mailbox size.
     
    >How does the user first see these messages and second purge them completely?
     
    How about having the user verify that there's no filter in the view
    they're using on the Deleted Items folder? Maybe they're only showing,
    say, unread items?
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Monday, April 02, 2012 9:59 PM
  • Hi

       If user has cleared all the email, you can run command to clear these email.

       Get-mailbox <ID> |Export-Mailbox –DeleteContent

       If user need backup some email, you can backup it to pst.

       You can read this article about it.



    Terence Yu

    TechNet Community Support

    Tuesday, April 03, 2012 1:45 AM
  • Looks like an empty folder (even though it appeared empty) worked.

    Thanks everyone!

    • Marked as answer by JohnGalt Wednesday, April 04, 2012 12:42 PM
    Wednesday, April 04, 2012 12:42 PM
  • Looks like an empty folder (even though it appeared empty) worked.

    Thanks everyone!


    Cool. You are referring to the "Empty" folder command in OWA? Glad it worked!  :)
    Wednesday, April 04, 2012 12:48 PM