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Can't download address book in Outlook 2013

    Question

  • Working with Outlook 2013 & Exchange 2010 and loving it. So far only one issue: When I try to "Download Offline Address Book List" I get  "! Task [my email address] reported error (0x80070057): 'Sorry, something went wrong. You may want to try again'" Any ideas anyone? Thanks in advance!
    Monday, November 12, 2012 4:23 PM

All replies

  • Does it work on other clients?

    Sukh

    Monday, November 12, 2012 4:44 PM
  • Post the output of this:

    Launch Outlook 2013, hold Ctrl key and right-click the Outlook system tray icon. You will see two new options in the context menu, i.e; Connection Status and Test E-mail Auto Configuration.

    press ctrl 1

    Click Test E-mail AutoConfiguration to verify and check the email server configuration.Upon click, it will lead you to Test E-mail AutoConfiguration dialog. Click Test to start the configuration setting test. If the E-mail Address and Password fields are empty, enter your mail account details and then click the Test button.

    test email


    ExchangeGeek

    (MCITP,Enterprise Messaging Administrator)

    **My posts are provided “AS IS” without warranty of any kind**

    Monday, November 12, 2012 5:09 PM
  • Hi

    You working in cached or online mode? Im running the same as you without any issues. Anybody else having the same problem?

    You can also look here:

    http://social.technet.microsoft.com/Forums/en-US/officeitpropreview/thread/fd86e8d8-f256-49aa-b439-89798641e02f

    Monday, November 12, 2012 6:06 PM
  • If you have other Outlook 2013 users on your network, does it work for them? if it does could you try re-create your outlook profile? If they have same problem it would be good to know the result of what ExchangeGeek asked for a bit earlier.
    Monday, November 12, 2012 9:25 PM
  • Hello,

    Does the issue occur on a user or some users? 

    I suggest you run test-outlookwebservices cmdlet to check the autodiscover and oab settings.

    If there is only user has the issue, I suggest you recreate outlook profile and check the result.


    Cara Chen

    TechNet Community Support

    Tuesday, November 13, 2012 6:46 AM
    Moderator
  • Did you ever get this resolved?

    I was having the exact same problem with Outlook 2013 and Exchange 2007. I pieced together several KB articles about this. Something to do with Public Folder OAB distribution, Pre-Office 2007.

    I had to make a small change in the
    Exchange Server --> Organization Configuration --> Mailbox --> Offline Address Book --> Properties --> Distribution tab

    Add the option for Web-Based distribution and assign the virtual Directory.

    This enabled the copy from ExchangeOAB to ClientAccess\OAB folder. Your error will change from 0x80070057 to 0x8004010f in Outlook. Give it some time (Up to 24 hours) and it should start working

    Make sure if you have any 2003 Outlook clients that you use hybrid of Web-Based and Public Folder distrution.

    Sorry, it is not allowing me to post links right now.

    Tuesday, November 13, 2012 5:04 PM
  • Can Outlook 2013 get the OAB from the Exchange 2007 Public Folders ?

    Does Outlook 2013 require the web based / CAS / EWS method to get a copy of the OAB ?

    Thanks.

    ==

    Wednesday, May 15, 2013 6:48 PM
  • Hi

    You working in cached or online mode? Im running the same as you without any issues. Anybody else having the same problem?

    You can also look here:

    http://social.technet.microsoft.com/Forums/en-US/officeitpropreview/thread/fd86e8d8-f256-49aa-b439-89798641e02f


    online mode does not need OAB :)

    Cheers,

    Rhoderick

    Microsoft Senior Exchange PFE

    Blog: http://blogs.technet.com/rmilne  Twitter:   LinkedIn:   Facebook:   XING:

    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

    Wednesday, May 15, 2013 8:36 PM
  • Using Exchange 2007 SP3 RU10, and Outlook 2013.    Enabled ("started using") the web-based distribtion of OAB.  Outlook 2013 seems to like that better than the OAB in Public Folders.   Test system only at this point. 

    The CAS  >   OAB  configuration has a polling timer that was set to 480 minutes.  (8 hours).   The CAS will check for a new OAB every 480 minutes.   We gen OAB two times per day.  Depending on when the OAB gen occurs and that 8 hour timer. could add a lot of time before Outlook clients see the new OAB.  (Outlook of course has its own 24-hour timer before it checks for new OAB.)

    ===

    Wednesday, May 15, 2013 11:24 PM
  • Apologies for clicking onto Ed's post above - trying to post on a phone is not always easy.

    Anyway....

    Outlook 2013 does NOT support retrieving OAB from a PF.

    http://support.microsoft.com/kb/2845987

    Error 0x80070057 and no Offline Address Book download in Outlook 2013

    The Microsoft Exchange server is configured to enable .oab download by using Public Folder distribution only. Outlook 2013 does not support downloading the Offline Address Book from an Exchange server public folder. The Exchange server must be configured to enable .oab download by using web-based distribution


    Cheers,

    Rhoderick

    Microsoft Senior Exchange PFE

    Blog: http://blogs.technet.com/rmilne  Twitter:   LinkedIn:   Facebook:   XING:

    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

    • Proposed as answer by Sukh828 Thursday, May 16, 2013 9:36 AM
    Thursday, May 16, 2013 1:23 AM
  • @Rhoderick  ---

    Many Thanks.  That is the KB we needed to see.
    http://support.microsoft.com/kb/2845987 
      Not sure why we did not find it on our searches. 

    PS -- we are using both Public Folder and web-based for the OAB now.    We assume (and will test/verify) that Outlook 2010, maybe Outlook 2007, and BlackBerry BES, (and maybe other systems we are not aware of), will still be happy with the OAB in Public Folders, and not get "confused" by the new web-based OAB.

    Thanks again.

    ==

    Thursday, May 16, 2013 1:12 PM
  • No worries - glad to help out.

    Outlook 2010 and 2007 will be happy like piggies in poo getting OAB from web rather than PF.  This is only a hard requirement for Outlook 2003 as Outlook 2003 has no idea what a web service is :)

    If you take a net new Exchange 2007 or 2010 Exchange org, there is no PF database at all by default. 


    Cheers,

    Rhoderick

    Microsoft Senior Exchange PFE

    Blog: http://blogs.technet.com/rmilne  Twitter:   LinkedIn:   Facebook:   XING:

    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

    Thursday, May 16, 2013 2:03 PM
  • Thanks.

    We have 4 Exchange 2007 locations/"sites".   I wonder if we should configure the web-based OAB to be available from each of the 4 CAS servers,...or should we have the web-based OAB available on only  one CAS server (with the idea of simplicity).   

    I suppose the answer is something like this...

      ...Low risk and Low overhead to have the OAB on each CAS.  OAB at each location provides improved OAB download for the Outlook clients in that neighborhood...

    Will Outlook 2013 (etc ?) try to get the web-based OAB from more than one CAS, if the first CAS it tries does not respond ?

    Thanks.

    ==

    Thursday, May 16, 2013 3:35 PM
  • It should.  There are some details on changes to facilitate this here:

    http://blogs.technet.com/b/exchange/archive/2012/02/20/it-takes-a-long-time.aspx

    Cheers,

    Rhoderick

    Microsoft Senior Exchange PFE

    Blog: http://blogs.technet.com/rmilne  Twitter:   LinkedIn:   Facebook:   XING:

    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

    Thursday, May 16, 2013 5:27 PM