none
Outlook 2010 crashes when hit reply and Reading Pane is on

    Question

  • After upgrade from Office 2003 to Office 2010, Outlook has the following problem: it crashes every time you hit reply or forward.

    I switched all COM add-ins off and the problem remains but goes away if you start outlook in safe mode. So I turned the reading pane off and the problem goes away.

    Is there a fix for this issue?

    Friday, December 16, 2011 10:59 PM

Answers

  • Hi Phil,

     

    Outlook Safe not only disables addins but also some of the other features like Toolbar customizations , Exchange Client Extensions, Polling for new mail, Preview Pane, and No custom dictionaries are used.

    In this case, try deleting the following files which keep the customized data for your changes in the way Outlook looks(appearance).

    Step1:

    outcmd.dat
    views.dat
    frmcache.dat
    extend.dat

    Note: You might not be able to find some these files eg: views.dat and thats fine.

    If this doesnt Work,

    Step2:

    Try "outlook /nopreview". If this works then may be a corrupted message in the Inbox

    Step 3:

    Backup the registry then remove any outlook addin SUBkeys which are at the
    following locations:
    HKCU\Software\Microsoft\Office\Outlook\Addins\
    HKLM\Software\Microsoft\Office\Outlook\Addins

    Good Luck!!!

    Akash Phoenix

    Saturday, December 17, 2011 5:59 AM