none
2007/2010 Free/Busy - OOF

    Question

  • For Outlook users, I have free/busy working from 2007 to 2010 but cannot get it to work the other way...2010 users cannot see free/busy for 2007 users. Also not working similarly over OWA although I am not quite as concerned about that at the mooment, though I suspect it is due to the same misconfigurations. I have 3 cas servers, 1 is dedicated only to OWA while the other 2 are not in an array, but have their rpcclientaccess pointing to seperate mail servers.

    I have the 'get-webservicesvirtualdirectory -server xxx | fl' output from each of my CAS servers, not sure if I am supposed to post that in the message here, let me know if needed.

    -Rob

    Sunday, February 19, 2012 3:32 AM

Answers

  • For anyone who may be interested, this was the fix for this. Our organization has a domain under a root domain. The following command needed to run on the root domain...

    Get-ClientAccessServer | Add-AdPermission -AccessRights ExtendedRight  -ExtendedRights "ms-exch-epi-token-serialization" -User "DOMAIN_NAMERoot.org\Microsoft Exchange Security Groups\Exchange Servers"

    I hope that helps someone some day


    -Rob

    • Marked as answer by Rob Ste Friday, June 08, 2012 7:50 PM
    Friday, June 08, 2012 7:49 PM

All replies

  • I would post that, but it might not tell us anything.  You can best judge whether the URLs are correct.  You didn't say what version of Outlook you're using; if it's 2007 or later, then it's using the same mechanism for free-busy as OWA is.  Look on the Exchange 2010 CAS's Application event log for Availability Service warnings or errors.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Sunday, February 19, 2012 6:27 AM
  • Yes, it will provide valuable information.
    What is the error you are getting for OOF?

    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Sunday, February 19, 2012 6:32 AM
  • All Outlook clients are either 2007 or 2010. I've since noticed that users on the old Exchange also cannot turn on their OOF, although they can using OWA. My situation is slightly confusing I think because I did not assign the 'legacy' name to the 2007 Exchange, I assigned it to 2010. We plan to use the 2010 name once 2007 server is decommisioned. So 2007mail.domain.com is the name we've always had, and 2010mail.domain.com is the new name and is currently assigned to the 2010 servers. All the articles I've read out there all refer to how to set the legacy name when I am fairly sure my situation is the reverse. I've really confused myself through the process. Anyway, please let me know any important info I am not including, and thank you for the help! CAS info is below including the 2007 CAS. Forgive my naming convention, I have rebuilt many times at this point.

    I should also mention that with the currently posted settings, I can no longer view free/busy from 2007 to 2010 as stated in my original post. I've been playing around with it :-/

    CAS1 (internal CAS #1) points to databases on dag1
    CAS3 (internal CAS #2) points to databases on dag2
    CAS01 (OWA CAS) 2010 OWA
    M6 (2007 CAS) 2007 CAS Server

    CAS1 (internal CAS #1)

    [PS] C:\Windows\system32>get-webservicesvirtualdirectory -server cas1 | fl


    RunspaceId                      : 1792a1c4-68ef-4917-924b-64fc9e3441a4
    CertificateAuthentication       :
    InternalNLBBypassUrl            : https://cas1.domain.org/ews/exchange.asmx
    GzipLevel                       : High
    Name                            : EWS (Default Web Site)
    InternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    ExternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    LiveIdSpNegoAuthentication      : False
    WSSecurityAuthentication        : True
    LiveIdBasicAuthentication       : False
    BasicAuthentication             : True
    DigestAuthentication            : False
    WindowsAuthentication           : True
    MetabasePath                    : IIS://CAS1.domain.org/W3SVC/1/ROOT/EWS
    Path                            : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
    ExtendedProtectionTokenChecking : None
    ExtendedProtectionFlags         : {}
    ExtendedProtectionSPNList       : {}
    Server                          : CAS1
    InternalUrl                     : https://2010name.domain.com/EWS/Exchange.asmx
    ExternalUrl                     : https://2010name.domain.com/EWS/Exchange.asmx
    AdminDisplayName                :
    ExchangeVersion                 : 0.10 (14.0.100.0)
    DistinguishedName               : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=GSC-EXCH-CAS1,CN=Servers,CN=Exchang
                                      e Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Domainorg,CN=Mic
                                      rosoft Exchange,CN=Services,CN=Configuration,DC=DomainRoot,DC=org
    Identity                        : CAS1\EWS (Default Web Site)
    Guid                            : 3611c506-fcda-40c9-8518-9f8683a6f014
    ObjectCategory                  : DomainRoot.org/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
    ObjectClass                     : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
    WhenChanged                     : 2/17/2012 11:48:36 AM
    WhenCreated                     : 12/15/2011 5:08:38 PM
    WhenChangedUTC                  : 2/17/2012 4:48:36 PM
    WhenCreatedUTC                  : 12/15/2011 10:08:38 PM
    OrganizationId                  :
    OriginatingServer               : dc04.domain.org
    IsValid                         : True

    CAS3 (internal CAS #2)

    [PS] C:\Windows\system32>Get-webservicesvirtualdirectory -server cas3 | fl


    RunspaceId                      : 0292737a-6571-4e79-bcfd-d27489a8524f
    CertificateAuthentication       :
    InternalNLBBypassUrl            : https://cas3.domain.org/ews/exchange.asmx
    GzipLevel                       : High
    Name                            : EWS (Default Web Site)
    InternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    ExternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    LiveIdSpNegoAuthentication      : False
    WSSecurityAuthentication        : True
    LiveIdBasicAuthentication       : False
    BasicAuthentication             : True
    DigestAuthentication            : False
    WindowsAuthentication           : True
    MetabasePath                    : IIS://CAS3.domian.org/W3SVC/1/ROOT/EWS
    Path                            : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
    ExtendedProtectionTokenChecking : None
    ExtendedProtectionFlags         : {}
    ExtendedProtectionSPNList       : {}
    Server                          : GSC-EXCH-CAS3
    InternalUrl                     : https://2010name.domain.com/ews/exchange.asmx
    ExternalUrl                     : https://2010name.domain.com/EWS/Exchange.asmx
    AdminDisplayName                :
    ExchangeVersion                 : 0.10 (14.0.100.0)
    DistinguishedName               : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=GSC-EXCH-CAS3,CN=Servers,CN=Exchang
                                      e Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=DomainOrg,CN=Mic
                                      rosoft Exchange,CN=Services,CN=Configuration,DC=DomainRoot,DC=org
    Identity                        : CAS3\EWS (Default Web Site)
    Guid                            : a9c3cfeb-61fe-4c74-98ac-16c0bdf2e5eb
    ObjectCategory                  : DomainRoot.org/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
    ObjectClass                     : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
    WhenChanged                     : 2/18/2012 9:40:29 PM
    WhenCreated                     : 2/1/2012 7:03:52 PM
    WhenChangedUTC                  : 2/19/2012 2:40:29 AM
    WhenCreatedUTC                  : 2/2/2012 12:03:52 AM
    OrganizationId                  :
    OriginatingServer               : DC01.DomainRoot.org
    IsValid                         : True

    CAS01 (OWA CAS)

    [PS] C:\Windows\system32>get-webservicesvirtualdirectory -server cas01 | fl

    RunspaceId                      : 5ae5dccc-40d5-4f5e-90fe-afb6eac34b36
    CertificateAuthentication       :
    InternalNLBBypassUrl            : https://cas01.domain.org/ews/exchange.asmx
    GzipLevel                       : High
    Name                            : EWS (Default Web Site)
    InternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    ExternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated, WSSecurity}
    LiveIdSpNegoAuthentication      : False
    WSSecurityAuthentication        : True
    LiveIdBasicAuthentication       : False
    BasicAuthentication             : True
    DigestAuthentication            : False
    WindowsAuthentication           : True
    MetabasePath                    : IIS://CAS01.domain.org/W3SVC/1/ROOT/EWS
    Path                            : C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\exchweb\EWS
    ExtendedProtectionTokenChecking : None
    ExtendedProtectionFlags         : {}
    ExtendedProtectionSPNList       : {}
    Server                          : CAS01
    InternalUrl                     : https://2010name.domain.com/ews/exchange.asmx
    ExternalUrl                     : https://2010name.domain.com/ews/exchange.asmx
    AdminDisplayName                :
    ExchangeVersion                 : 0.10 (14.0.100.0)
    DistinguishedName               : CN=EWS (Default Web Site),CN=HTTP,CN=Protocols,CN=CAS01,CN=Servers,CN=Exchan
                                      ge Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Domainorg,CN=Mi
                                      crosoft Exchange,CN=Services,CN=Configuration,DC=DomainRoot,DC=org
    Identity                        : CAS01\EWS (Default Web Site)
    Guid                            : 7673b5c1-9ed0-46b7-a99b-2f8215d5ff64
    ObjectCategory                  : DomainRoot.org/Configuration/Schema/ms-Exch-Web-Services-Virtual-Directory
    ObjectClass                     : {top, msExchVirtualDirectory, msExchWebServicesVirtualDirectory}
    WhenChanged                     : 2/17/2012 1:33:01 PM
    WhenCreated                     : 11/21/2011 3:40:19 PM
    WhenChangedUTC                  : 2/17/2012 6:33:01 PM
    WhenCreatedUTC                  : 11/21/2011 8:40:19 PM
    OrganizationId                  :
    OriginatingServer               : dc03.DomainRoot.org
    IsValid                         : True

    M6 (2007 CAS)

    [PS] F:\>get-webservicesvirtualdirectory -server m6 | fl


    InternalNLBBypassUrl            : https://m6.domain.org/ews/exchange.asmx
    Name                            : EWS (Default Web Site)
    InternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated}
    ExternalAuthenticationMethods   : {Basic, Ntlm, WindowsIntegrated}
    BasicAuthentication             : True
    DigestAuthentication            : False
    WindowsAuthentication           : True
    MetabasePath                    : IIS://m6.domain.org/W3SVC/1/ROOT/EWS
    Path                            : C:\Program Files\Microsoft\Exchange Server\Cl
                                      ientAccess\exchweb\EWS
    ExtendedProtectionTokenChecking : None
    ExtendedProtectionFlags         : {}
    ExtendedProtectionSPNList       : {}
    Server                          : M6
    InternalUrl                     : https://2007name.domain.com/ews/Exchange.asmx
    ExternalUrl                     : https://2007name.domain.com/ews/Exchange.asmx
    AdminDisplayName                :
    ExchangeVersion                 : 0.1 (8.0.535.0)
    DistinguishedName               : CN=EWS (Default Web Site),CN=HTTP,CN=Protocol
                                      s,CN=M6,CN=Servers,CN=Exchange Administra
                                      tive Group (FYDIBOHF23SPDLT),CN=Administrativ
                                      e Groups,CN=Synnexorg,CN=Microsoft Exchange,C
                                      N=Services,CN=Configuration,DC=DomainRoot,DC=
                                      org
    Identity                        : M6\EWS (Default Web Site)
    Guid                            : a35ee553-160f-437f-be3e-6386fe671131
    ObjectCategory                  : DomainRoot.org/Configuration/Schema/ms-Exch-W
                                      eb-Services-Virtual-Directory
    ObjectClass                     : {top, msExchVirtualDirectory, msExchWebServic
                                      esVirtualDirectory}
    WhenChanged                     : 2/19/2012 2:29:52 AM
    WhenCreated                     : 7/9/2008 4:26:03 PM
    OriginatingServer               : DC01.DomainRoot.org
    IsValid                         : True


    -Rob


    • Edited by Rob Ste Sunday, February 19, 2012 4:08 PM
    Sunday, February 19, 2012 3:48 PM
  • Thank you for the reply, I've posted the get-webservicesvirtualdirectory output in the post above.

    The error I get when trying to set OOF from Outlook 2007 or 2010 is...

    Your Automatic reply setting cannot be displayed because the server is currently unavailable. Try again later

    I should also mention that with the currently posted settings, I can no longer view free/busy from 2007 to 2010 as stated in my original post. I've been playing around with it


    -Rob


    • Edited by Rob Ste Sunday, February 19, 2012 4:07 PM
    Sunday, February 19, 2012 3:53 PM
  • Run Test E-mail Autoconfiguration on the client machine and post the result.

    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Sunday, February 19, 2012 5:17 PM
  • Rob-

    What URLs are listed in the SSL certificates on the 2007 and 2010 CAS servers?


    My Book - Active Directory, 4th Edition
    My Blog - www.briandesmond.com

    Sunday, February 19, 2012 6:44 PM
  • The certificates I have is are wildcard, *.domain.com and *.domain.org

    -Rob

    Sunday, February 19, 2012 7:55 PM
  • I did not know how to copy the content from the autoconfig test windos so I typed it out...

    Autoconfig found the following…

    Display name: 2007User

    Internal OWA URL: https://cas01.domain.org/owa

    External OWA URL: https://2010name.domain.com/owa

    Protocol: Exchange RPC

    Server: M3.domain.org

    Login Name: 2007User

    Availability Service URL: https://2007name.domain.org/ews/exchange.asmx

    OOF URL: https://2007name.domain.org/ews/exchange.asmx

    OAB URL: https://cas01.domain.org/OAB/<GUID>

    Unified Message Service URL:
    https://m6.domain.org.UnifiedMessaging.Service.asmx



    -Rob

    Sunday, February 19, 2012 8:21 PM
  • Is the WWW service running on both servers?  Are the URLs you redacted the correct ones?  Can you resolve the hostnames in those URLs in DNS and can you ping them?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Monday, February 20, 2012 2:39 AM
  • This is the information we are looking for, in your case it might be different.


    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Monday, February 20, 2012 6:11 AM
  • Any better? And yes, the IIS service is runnig on all CAS servers


    -Rob


    • Edited by Rob Ste Monday, February 20, 2012 12:28 PM
    Monday, February 20, 2012 12:26 PM
  • You should click on Log TAB and than take a screenshot and post it.

    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Monday, February 20, 2012 12:46 PM
  • M6 is the 2007 CAS

    Better?


    -Rob

    Monday, February 20, 2012 12:52 PM
  • For free busy issue run this command on the client machine
    outlook.exe /cleanfreebusy

    For OOF issue, as per the result, autodiscover is working fine. Does's OOF works in OWA? Did it ever worked?


    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Monday, February 20, 2012 1:00 PM
  • No difference after clearing free/busy. I do notice is that for 2007 users, the URL Outlook lists is the URL for the 2010 CAS, not the 2007, could this matter?


    -Rob

    Monday, February 20, 2012 1:15 PM
  • It shouldn't be, because when you run Get-WebServicesVirtualDirectory -server m6 | fl command you are getting the below result

    InternalUrl                     : https://2007name.domain.com/ews/Exchange.asmx
    ExternalUrl                     : https://2007name.domain.com/ews/Exchange.asmx

    Reconfigure the Outlook profile and check to which server it is resolving, is it 2007 or 2010?


    Gulab Prasad,
    MCITP: Exchange Server 2010 | MCITP: Exchange Server 2007
    MCITP: Lync Server 2010 | MCITP: Windows Server 2008
    My Blog | Z-Hire Employee Provisioning App

    Monday, February 20, 2012 1:38 PM
  • I removed and re added the profile, same result

    -Rob

    Monday, February 20, 2012 1:44 PM
  • It is resolving to the 2007 server for sure.

    -Rob

    Monday, February 20, 2012 2:17 PM
  • Looks like I am just going to run with getting the rest of the users moved over, have spent too much time on this already. Thank you for the suggestions!!

    -Rob

    Thursday, February 23, 2012 12:40 PM
  • For anyone who may be interested, this was the fix for this. Our organization has a domain under a root domain. The following command needed to run on the root domain...

    Get-ClientAccessServer | Add-AdPermission -AccessRights ExtendedRight  -ExtendedRights "ms-exch-epi-token-serialization" -User "DOMAIN_NAMERoot.org\Microsoft Exchange Security Groups\Exchange Servers"

    I hope that helps someone some day


    -Rob

    • Marked as answer by Rob Ste Friday, June 08, 2012 7:50 PM
    Friday, June 08, 2012 7:49 PM