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A server that contains information about your user account and mailbox can't be found.

    General discussion

  • Dear all

    Recentely we have upgraded to exchange 2010 SP2. Initially there was Kaspersky for exchange servers (8.0)installed which conflicted with exchange and removed according to the recommendation from Kaspersky

    http://support.kaspersky.com/8350

    Since we installed the new version of antispam, the mail server loses connectivity to local as well as to the internet. FYI, i can not access the internet but still access the computer remotely. If we restart the kaspersky services, all things will get healthy for 8 hrs and then the problem pops up again.

    A server that contains information about your user account and mailbox can't be found.

    Request
    Url: https://mail.mycompany.org:443/owa/auth.owa
    User host address: 10.0.0.1
    OWA version: 14.2.328.9

    Exception
    Exception type: Microsoft.Exchange.Data.Directory.ADTransientException
    Exception message: Could not find any available Global Catalog in forest mycompany.org

    Call stack

    Microsoft.Exchange.Data.Directory.ConnectionPoolManager.GetConnection(ConnectionType connectionType, ADObjectId domain, String serverName, Int32 port, NetworkCredential credential)
    Microsoft.Exchange.Data.Directory.ConnectionPoolManager.GetConnection(ConnectionType connectionType)
    Microsoft.Exchange.Data.Directory.ADSession.GetConnection(String preferredServer, Boolean isWriteOperation, Boolean isNotifyOperation, String optionalBaseDN, ADObjectId& rootId, ADScope scope)
    Microsoft.Exchange.Data.Directory.ADGenericReader.GetNextResultCollection(Type controlType, DirectoryControl& responseControl)
    Microsoft.Exchange.Data.Directory.ADPagedReader`1.GetNextResultCollection()
    Microsoft.Exchange.Data.Directory.ADGenericPagedReader`1.GetNextPage()
    Microsoft.Exchange.Data.Directory.ADGenericPagedReader`1.d__4.MoveNext()
    Microsoft.Exchange.Data.Directory.Recipient.ADRecipientSession.FindMiniRecipientBySid[TResult](SecurityIdentifier sId, IEnumerable`1 properties)
    Microsoft.Exchange.Clients.Owa.Core.OwaIdentity.CreateOWAMiniRecipientBySid()
    Microsoft.Exchange.Clients.Owa.Core.OwaWindowsIdentity.InternalCreateExchangePrincipal()
    Microsoft.Exchange.Clients.Owa.Core.FBASingleSignOnFilterChain.GetExchangePrincipalFromWindowsIdentity(WindowsIdentity windowsIdentity, String smtpAddress)
    Microsoft.Exchange.Clients.Owa.Core.FBASingleSignOnFilterChain.HandleIfLegacyRedirect(WindowsIdentity identity, String explicitLogonUser, Configuration owaConfiguration, HttpApplication httpApplication)
    Microsoft.Exchange.Clients.Owa.Core.FBASingleSignOnFilterChain.FilterRequest(Object source, EventArgs e, RequestEventType eventType)
    Microsoft.Exchange.Clients.Owa.Core.RequestFilterChain.ExecuteRequestFilterChain(Object source, EventArgs e, RequestEventType eventType)
    Microsoft.Exchange.Clients.Owa.Core.OwaRequestEventInspector.OnPostAuthorizeRequest(Object sender, EventArgs e)
    System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


    Dereje


    • Edited by drorisa Saturday, January 05, 2013 3:09 PM remove unwated
    • Changed type drorisa Saturday, January 05, 2013 3:14 PM delet the responses
    • Changed type drorisa Saturday, January 05, 2013 3:16 PM i want to post it to directory services
    Friday, January 04, 2013 4:35 AM

All replies

  • Exception
    Exception type: Microsoft.Exchange.Data.Directory.ADTransientException
    Exception message: Could not find any available Global Catalog in forest sosethiopia.org.et.

    This is one of the interesting thing here. Have you checked the eventlog for any disconnection for this? You may be able to fix the issue once the GC is available

    Regards from ExchangeOnline Windows Administrator's Area

    Friday, January 04, 2013 4:45 AM
  • I checked and it says that all the domain controllers are not responding. If I remove the anti-spam, everything is fine, no issues at all.


    Dereje

    Friday, January 04, 2013 5:03 AM
  • According to your description, it seems is a Kaspersky related issue, not a Exchange issue. recommend you contact Kaspersky directly to troubleshoot such problem.

    Thursday, January 31, 2013 3:25 AM