none
Emails not receiving from outside email addresses

    Question

  • We are running Outlook 2010 and exchange server 2010. During this week couple of users complained me they don’t receive some emails from senders (outside email address). So, how could I resolve this issue? I have couple of questions. I would really appreciate if someone helps me on this.

     

    1. How do I check enable and disable email addresses?

    2. How to monitor incoming and drop emails?

    3. Finally how to resolve this problem?

     

    Tuesday, December 10, 2013 3:27 AM

Answers

  • Hi

    You can start by running the tests on this site: https://testconnectivity.microsoft.com/

    Next, check your log files for any errors. I would also contact your ISP and see if they not having any problems. Do you have any AV software that is filtering your mail?

    In the users outlook, please check if mail has gone to the junkmail folder or that there is no rule on the mailbox to move mails to a folder.

    Lastly, login to OWA with one of the problem users and see if the mail shows there. It can also be an outlook profile problem.

    You can also run EXBPA on your exchange server to see if there are any problems.

    And you can finally check if your domain or IP is blacklisted using MXToolbox.

    Tuesday, December 10, 2013 4:46 AM

All replies

  • Hi

    You can start by running the tests on this site: https://testconnectivity.microsoft.com/

    Next, check your log files for any errors. I would also contact your ISP and see if they not having any problems. Do you have any AV software that is filtering your mail?

    In the users outlook, please check if mail has gone to the junkmail folder or that there is no rule on the mailbox to move mails to a folder.

    Lastly, login to OWA with one of the problem users and see if the mail shows there. It can also be an outlook profile problem.

    You can also run EXBPA on your exchange server to see if there are any problems.

    And you can finally check if your domain or IP is blacklisted using MXToolbox.

    Tuesday, December 10, 2013 4:46 AM
  • For item #2 you could use a round-trip email monitor. Google it.

    We're using mxalerts.com. Cheap and easy to setup


    Elliot

    Wednesday, December 11, 2013 10:10 PM
  • Do you have an appliance in front of your exchange server? For example a SPAM filter.

    HossFly, Exchange Administrator

    Thursday, December 12, 2013 3:54 PM
  • Hi,

    Answers to the questions above:

    1. We can run https://testconnectivity.microsoft.com/ to verify whether the email addresses are enable or disable.

    2. We can check the message tracking log via command as below:

    Get-MessageTrackingLog –Sender “Sender@domain.com

    More details in the following article:

    Understanding Message Tracking

    http://technet.microsoft.com/en-us/library/bb124375(v=exchg.141).aspx

    3. About how to resolve this problem, I want to know more details. Would you like to help me to collect answers to following questions?

    • Is there some common grounds on the issue "couple of users"?
    • Does this issue occur in OWA? If it is only occur in Outlook, It should be an issue on the Outlook client side. Please try to run Outlook under safe mode to avoid some AVs, add-ins and firewall. Also try to re-create profile to refresh the caches.
    • Does the issue occur to some specific sender accounts, e.g. Hotmail or Gmail etc. .
    • How about the blacklist check via http://mxtoolbox.com/blacklists.aspx
    • Please also check the configuration of Receive Connector.

     

    Hope it is helpful

     

    Thanks

    Mavis


    Mavis Huang
    TechNet Community Support

    Sunday, December 15, 2013 12:20 PM