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The recipient's e-mail address was not found in the recipient's e-mail system

    Question

  • I have a user that can't send email to 2 diff domains but to everyone else it works fine.  Also other users have experienced this problem sending from the same domain to the 2 domains.  They use outlook 2010 and exchange 2007 on an SBS server.

    We tried sending to the 2 domain email accounts using OWA as well and get a bounce back.  But we even try to "reply" to an email the user sent us and still no luck. Have verified the email address is correct with both domain users that bounce.

    Below is the error we receive:

    From: Microsoft Exchange Sent: Wednesday, January 30, 2013 5:33 PM To: XXXXXXXXX Subject: Undeliverable: RE: need some info... Delivery has failed to these recipients or distribution lists: xxxxxxx.com<mailto:xxxxxx@xxxxx.com> The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator. The following organization rejected your message: mail26c25.carrierzone.com. _____ Sent by Microsoft Exchange Server 2007 Diagnostic information for administrators: Generating server: SBS.XXX.local XXXXXX@XXXXX.com mail26c25.carrierzone.com #550 5.1.1 <XXXXX@XXXXX.com>... User unknown ## Original message headers: Received: from SBS.XXX.local ([fe80::6b8c:3450:adfa:7b4d]) by SBS.XXX.local ([fe80::6b8c:3450:adfa:7b4d%12]) with mapi; Wed, 30 Jan 2013 14:33:06 -0800 From: Joe Joe <joe@maincompany.com> To: "Dave@Dave.com" <dave@dave.com> Date: Wed, 30 Jan 2013 14:33:14 -0800 Subject: RE: need some info... Thread-Topic: need some info... Thread-Index: Ac3/NBqVSiXQ3G8WTwK49Rzs4DWAmQABXbIg Message-ID: <3F66CE7E7C91D94DB2ADB02F280A779CAD4A47248C@SBS.XXX.local> References: <3F66CE7E7C91D94DB2ADB02F280A779CAD4A47243D@SBS.XXX.local> <CANiizU7H_rJE3UxDD4D3J3vYbT9OyzLtWQ7AztPr22OmqjKKHw@mail.gmail.com> In-Reply-To: <CANiizU7H_rJE3UxDD4D3J3vYbT9OyzLtWQ7AztPr22OmqjKKHw@mail.gmail.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: acceptlanguage: en-US Content-Type: multipart/mixed; boundary="_006_3F66CE7E7C91D94DB2ADB02F280A779CAD4A47248CSBSLVIlocal_" MIME-Version: 1.0

    Friday, February 01, 2013 10:00 PM

Answers

  • When you changed the DNS settings, did you leave the smart host defined on the send connector? If yes, that needs to be removed.

    And when you say server, did you not try to use External DNS Lookups on the Send Connector? Normally your internal DNS should be fine, but this is another seperate test.

    Which ones did you do?


    Sukh

    • Marked as answer by J Ramsey Tuesday, February 05, 2013 9:10 PM
    Tuesday, February 05, 2013 5:39 PM
  • Great..thank you..that fixed it...finally..:)
    • Marked as answer by J Ramsey Tuesday, February 05, 2013 9:10 PM
    Tuesday, February 05, 2013 9:09 PM

All replies

  • Ask the receiving Org to check if there are any restrictions on those recipient at their end

    Can you send to thos recipients from hotmail? If you can may be an issue with DNS.


    Sukh

    Friday, February 01, 2013 11:38 PM
  • This NDR (Non Delivery Report)  means that the receipts e-mail addresses not exist at the receipts mails server

    You can check by sending to these receipts from Hotmail and check if you receive the same error

    Also you can check if you can resolve the MX record of the receipt domain from your sever DNS and check on international DNS like 8.8.8.8 or HTTP://network-tools.com/nslook/ and confirm they are the same MX record 


    john yassa

    Friday, February 01, 2013 11:46 PM
  • On Fri, 1 Feb 2013 22:00:48 +0000, J Ramsey wrote:
     
    >
    >
    >I have a user that can't send email to 2 diff domains but to everyone else it works fine. Also other users have experienced this problem sending from the same domain to the 2 domains. They use outlook 2010 and exchange 2007 on an SBS server.
    >
    >We tried sending to the 2 domain email accounts using OWA as well and get a bounce back. But we even try to "reply" to an email the user sent us and still no luck. Have verified the email address is correct with both domain users that bounce.
    >
    >Below is the error we receive:
    >
    >From: Microsoft Exchange Sent: Wednesday, January 30, 2013 5:33 PM To: XXXXXXXXX Subject: Undeliverable: RE: need some info... Delivery has failed to these recipients or distribution lists: xxxxxxx.com<mailto:xxxxxx@xxxxx.com> The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator. The following organization rejected your message: mail26c25.carrierzone.com. _____ Sent by Microsoft Exchange Server 2007 Diagnostic information for administrators: Generating server: SBS.XXX.local XXXXXX@XXXXX.com mail26c25.carrierzone.com #550 5.1.1 <XXXXX@XXXXX.com>... User unknown ## Original message headers: Received: from SBS.XXX.local ([fe80::6b8c:3450:adfa:7b4d]) by SBS.XXX.local ([fe80::6b8c:3450:adfa:7b4d%12]) with mapi; Wed, 30 Jan 2013 14:33:06 -0800 From: Joe Joe
    ><joe@maincompany.com> To: "Dave@Dave.com" <dave@dave.com> Date: Wed, 30 Jan 2013 14:33:14 -0800 Subject: RE: need some info... Thread-Topic: need some info... Thread-Index: Ac3/NBqVSiXQ3G8WTwK49Rzs4DWAmQABXbIg Message-ID: <3F66CE7E7C91D94DB2ADB02F280A779CAD4A47248C@SBS.XXX.local> References: <3F66CE7E7C91D94DB2ADB02F280A779CAD4A47243D@SBS.XXX.local> <CANiizU7H_rJE3UxDD4D3J3vYbT9OyzLtWQ7AztPr22OmqjKKHw@mail.gmail.com> In-Reply-To: <CANiizU7H_rJE3UxDD4D3J3vYbT9OyzLtWQ7AztPr22OmqjKKHw@mail.gmail.com> Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: acceptlanguage: en-US Content-Type: multipart/mixed; boundary="_006_3F66CE7E7C91D94DB2ADB02F280A779CAD4A47248CSBSLVIlocal_" MIME-Version: 1.0
     
    You'll have to ask the admin at carrierzone why that's happening.
    Assuming dave@dave.com is a valid address only they'll know why their
    server claims the address doesn't exist.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Saturday, February 02, 2013 1:49 AM
  • Hi J Ramsey,

    Any updates?


    Frank Wang
    TechNet Community Support

    Monday, February 04, 2013 7:01 AM
  • I have tried sending from a hotmail account and it works fine.  The receipts says they are having no issues at their end and can send to us but we cant send to them
    Monday, February 04, 2013 4:06 PM
  • Can you just clarify who has the issue sending and how many users?

    If you create a NEW test account internally in your Org and send to that recipient, does it work?


    Sukh

    Monday, February 04, 2013 4:13 PM
  • to my knowledge, there are three users that can't send to the two domains out of about 60 users, but I haven't tried from all accounts

    Monday, February 04, 2013 4:17 PM
  • Can you do the test account and see if that works?

    If that doesn't then I'd try different DNS servers for MX lookups.


    Sukh

    Monday, February 04, 2013 4:19 PM
  • tried from test account...still same error
    Monday, February 04, 2013 4:32 PM
  • Then try the DNS option....

    Sukh

    Monday, February 04, 2013 4:42 PM
  • you mean change the DNS in my router? Not to sure where to change the DNS for MX Lookups
    Monday, February 04, 2013 5:00 PM
  • I mean change the DNS lookup method Exch uses.

    Do you forward to a smarthost or does Exch perform DNS lookups?

    Check on the send connector.


    Sukh

    Monday, February 04, 2013 5:23 PM
  • we use a third party send connector for smarthost
    Monday, February 04, 2013 5:57 PM
  • What if you change to using DNS lookups instead?

    Maybe create a seperate send connector for that domain & set it to use DNS lookup (try te default and if that still fails try External DNS lookups).


    Sukh

    Monday, February 04, 2013 6:08 PM
  • Hi @All,

    the first message is rejected from the Server (mail26c25.carrierzone.com) right?

    When you send a message from an other user to this recipient address, please have a look in the tracking log and see which server is used for delivering the mail.

    And I would verify the MX records from the dns Zone.
    carrierzone.com IN MX preference: 20 exchange: mx4c25.carrierzone.com
    carrierzone.com IN MX preference: 5  exchange: mx1c25.carrierzone.com
    carrierzone.com IN MX preference: 10 exchange: mx2c25.carrierzone.com
    carrierzone.com IN MX preference: 15 exchange: mx3c25.carrierzone.com

    So you can see that the server that respond the email is not listed as responsoble mx record.

    I think you should Change your dnsservers to Server that you can trust.

    Arne

     


    Arne Tiedemann | Active Directory and Exchange specialist Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, February 04, 2013 6:21 PM
  • OK..I changed the Server DNS to my IPS provided DNS...(it was set to "opendns" to resolve.  Shall I clear cache on server as well?
    Monday, February 04, 2013 10:38 PM
  • yes, clear the cache.

    Sukh

    Monday, February 04, 2013 10:40 PM
  • OK...I have changed server DNS and cleared cache...rebooted system and still have same error sending to the two domains.  We are using a smart host in exchange, so could this be not an exchange problem but rather the provider that has the smart host running for us and their DNS unable to deal with the issue?...also I see that the domain emails are hosted with google?

    Tuesday, February 05, 2013 5:34 PM
  • When you changed the DNS settings, did you leave the smart host defined on the send connector? If yes, that needs to be removed.

    And when you say server, did you not try to use External DNS Lookups on the Send Connector? Normally your internal DNS should be fine, but this is another seperate test.

    Which ones did you do?


    Sukh

    • Marked as answer by J Ramsey Tuesday, February 05, 2013 9:10 PM
    Tuesday, February 05, 2013 5:39 PM
  • Great..thank you..that fixed it...finally..:)
    • Marked as answer by J Ramsey Tuesday, February 05, 2013 9:10 PM
    Tuesday, February 05, 2013 9:09 PM