I have just got Microsoft Outlook 2010 and I cannot open it.
When I click to open it I get an error message saying that "the connection to microsoft exchange is unavailable. Microsoft must be online or connected to complete this action"
I have checked my connection www.testexchangeconnectivity.com and everything is OK here. I can connect through owa and I use the exchange server on my ipad and my phone so I have no idea what is going on.
I have tried lots of other solutions that have been on forums but none of them have worked for me. Please can you help?
PS apologies for the green text but I copied and pasted the web link and could not get rid of the green text afterwards!
I cannot see an error message under profile. I have verified my settings as well and they appear to be in order. It is a new computer that I have downloaded Office 2012 onto so never had an Office program installed on this laptop before.
On Fri, 1 Feb 2013 17:30:58 +0000, Andy D- wrote:>What solutions have you already tried?>>Generally, the recommendation is to create a brand new Outlook profile and go from there.Amen to that! That's been a more-or-less standard troubleshootingtechnique since, well, for as long as I can remember!---Rich MatheisenMCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
>It is a new computer that I have downloaded Office 2012 onto so never had an Office program installed on this >laptop before.
Is this laptop a domain member?
How did you configure Outlook initially, when you first opened it?
Did you enter various settings manually?
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- Edited by wendy_liuMicrosoft contingent staff, Moderator Monday, February 18, 2013 2:20 AM