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5.1.1 RESOLVER.ADR.ExRecipNotFound

    Question

  • I'm getting this error on a SBS 2008 box with a user that was migrated at least 6 months ago.  My questions is do I was the original value for the LegacyDN or the current value?  So in my situation the original value is:

    /o=XXX/ou=first administrative group/cn=Recipients/cn=MyName

    or should I update it to the value below

    /o=XXX/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=MyName

     

    If I create a new user it get the value on the bottom, if I check the value in ADSIEdit, all of my original users have the value on top, so which is the correct value?

    FYI, I only have one user getting the bounce back

    All help is appreciated.

    Tuesday, May 17, 2011 4:35 PM

Answers

  • On Wed, 18 May 2011 16:43:52 +0000, Stuart P wrote:
     
    >I had a user type in the e-mail address manually and still got a bounce back.
     
    Then they either have a cached entry for the address, a Contact in
    their mailbox, or they're using an OAB that hasn't been updated (or
    your OAB generation is failing -- go check your Exchange server's
    Application event log). If they're working in cached-mode, change
    their Outlook profile to NOT use cached-mode and see fif the problem
    still happens (after verifying that there's no Outlook Contact or
    address completion cache item).
     
    Even better, use OWA and see of the problem happens.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Novak Wu Friday, June 03, 2011 1:39 AM
    Wednesday, May 18, 2011 10:13 PM

All replies

  • On Tue, 17 May 2011 16:35:00 +0000, Stuart P wrote:
     
    >
    >
    >I'm getting this error on a SBS 2008 box with a user that was migrated at least 6 months ago. My questions is do I was the original value for the LegacyDN or the current value? So in my situation the original value is:
    >
    >/o=XXX/ou=first administrative group/cn=Recipients/cn=MyName
    >
    >or should I update it to the value below
    >
    >/o=XXX/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=MyName
    >
    >
    >
    >If I create a new user it get the value on the bottom, if I check the value in ADSIEdit, all of my original users have the value on top, so which is the correct value?
    >
    >FYI, I only have one user getting the bounce back
    >
    >All help is appreciated.
     
    Have that one user remove the item from Outlook's address completion
    cache. Then pick the mailbox from the GAL (or OAB).
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Tuesday, May 17, 2011 11:38 PM
  • I had a user type in the e-mail address manually and still got a bounce back.
    Wednesday, May 18, 2011 4:43 PM
  • 1. try sending via owa (if address exisits in drop down in the To: filed delete it)

    2. try on a new client where the user hasnt logged on before

    3. create a new profile/delete ost if it exisits

    4. delete your n2k cache

    5. if it's only one user who has the bounce back then issue is pointing more to their client/mailbox

     


    Sukh
    Wednesday, May 18, 2011 7:31 PM
  • On Wed, 18 May 2011 16:43:52 +0000, Stuart P wrote:
     
    >I had a user type in the e-mail address manually and still got a bounce back.
     
    Then they either have a cached entry for the address, a Contact in
    their mailbox, or they're using an OAB that hasn't been updated (or
    your OAB generation is failing -- go check your Exchange server's
    Application event log). If they're working in cached-mode, change
    their Outlook profile to NOT use cached-mode and see fif the problem
    still happens (after verifying that there's no Outlook Contact or
    address completion cache item).
     
    Even better, use OWA and see of the problem happens.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Novak Wu Friday, June 03, 2011 1:39 AM
    Wednesday, May 18, 2011 10:13 PM