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Global Address List is not updating in Exchange 2010

    Question

  • Hi Guys,

    I have an exchange 2010 setup. I am adding new mailboxes in server but it is not updating in Global Address List. I manually update push the Offline GAL in Server end. But all clients are not receiving any of the update.

    How to troubleshoot this issue step by step.?

    Thanks...


    Chandru CT.
    Wednesday, March 09, 2011 7:52 AM

Answers

  • It all depends how good and fast your network is, This is how OAB generation works.
    When you restart MS Exchange SA service, oabgen.dll the sub component of SA generates the .lzx files on Mailbox Server in ExchangeOAB shared folders.
    After that you need to restart MS Exchange FDS service on CAS server which will distribute (copy the files to CAS server) in OAB folders.

    If its taking lots of time that means there is something wrong with Virtual Directory (OAB)
    Do you see any warning in application log related to AOB?


    Gulab | MCTS-MCITP Messaging: 2010 | MCTS-MCITP Messaging: 2007 | MCC 2011 | Skype: Gulab.Mallah
    • Proposed as answer by Terence Yu Monday, March 28, 2011 12:36 AM
    • Marked as answer by Gavin-Zhang Monday, March 28, 2011 1:51 AM
    Tuesday, March 22, 2011 2:56 PM

All replies

  • first of all,

     

    are you using outlook 2003 clients , they use the public folders to get the OAB and can not work with the 2010 web based distribution, you have to enable the publicfolder distribution and make sure the public folder is mounted.

    If you are using 2007 or higher clients make sure you use webbased distribution and that your clients can reach the web service url.

    if you have further problems please enable protocal logs under the exchange AL en post the errors you get from the application log.

    we need more information to trouble shoot this,

    • Proposed as answer by johnjdb1 Thursday, February 13, 2014 11:49 AM
    Wednesday, March 09, 2011 2:52 PM
  • Hi 
        Can you see the new user in OAB?
        Can you try Update-GlobalAddressList -Identity "your server name"

        Do you see any error on your server?
    • Proposed as answer by jedisavant Thursday, September 01, 2011 9:35 PM
    Thursday, March 10, 2011 6:47 AM
  • If it doesn't update, start verbose logging for MSExchangeSA\OAL Generator and try to update again and check your event viewer for errors

     


    Jonas Andersson | Microsoft Community Contributor Award 2011 | MCITP: EMA 2007/2010 | Blog: http://www.testlabs.se/blog | Follow me on twitter: jonand82
    Thursday, March 10, 2011 2:16 PM
  • Hi
      Do you have anything to update your issue ?
    Monday, March 14, 2011 9:23 AM
  • Hi..

     

    My GAL is updating properly. But it takes long time to push to clients. I understand the option we can push the offline GAL from mailbox in organization configuration. however it is not reflecting immediately to clients when i push it manually.

     

    and i understand even we push offline GAL in mailbox server, the clients can download the GAL from Client access server only through Virtual directories...

    any option available for CAS to get offline GAL immediately from mailbox server?

     


    Chandru CT. MCTS
    Sunday, March 20, 2011 2:53 PM
  • How long is long time for you?

    How often are you updating the GAL?

    What connection do you have between the Exchange servers and the clients?


    Jonas Andersson | Microsoft Community Contributor Award 2011 | MCITP: EMA 2007/2010 | Blog: http://www.testlabs.se/blog | Follow me on twitter: jonand82
    Tuesday, March 22, 2011 1:55 PM
  • It all depends how good and fast your network is, This is how OAB generation works.
    When you restart MS Exchange SA service, oabgen.dll the sub component of SA generates the .lzx files on Mailbox Server in ExchangeOAB shared folders.
    After that you need to restart MS Exchange FDS service on CAS server which will distribute (copy the files to CAS server) in OAB folders.

    If its taking lots of time that means there is something wrong with Virtual Directory (OAB)
    Do you see any warning in application log related to AOB?


    Gulab | MCTS-MCITP Messaging: 2010 | MCTS-MCITP Messaging: 2007 | MCC 2011 | Skype: Gulab.Mallah
    • Proposed as answer by Terence Yu Monday, March 28, 2011 12:36 AM
    • Marked as answer by Gavin-Zhang Monday, March 28, 2011 1:51 AM
    Tuesday, March 22, 2011 2:56 PM
  • hi

    when trying to add mailbox in exchange 2010 sp1 we get following error

    too many global address list for exchange organization we currently have more

    than 1lac mailboxes and more than 2500 gal objects,

    can u please help us why this error is occurring.....

    Thanks and regards

    ninad.

    Tuesday, May 22, 2012 1:12 PM
  • I know this is long after the original post but I thought it might help future visitors. Please have a look at my video on YouTube guiding you through manually updating your Exchange 2010 global address list.  You can access it here: http://goo.gl/xqhZ6

    Hendrik Wiese My Blog: http://helewix.com/blog/ My Domains: Corporate Identity Specialists: http://www.helewix.com Quality and Affordable Hosting:http://www.plutushosting.com Online Pet Shop Directory: http://www.pet-shops.co.za Follow me on twitter: http://twitter.com/#!/HendrikWiese Like us on facebook: http://www.facebook.com/pages/Helewix-Designing/212448592100838

    Wednesday, March 13, 2013 5:35 AM