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mailbox is almost full

    Question

  • Hello,

    I use Exchange 2007 and got a user complaining about warnings received while on vacation because his mailbos was almost full.

    I checked the logs and noticed that the user got between 4-5 mails a day. Is there any paramater that can reduce that amount of alertes from the exchange servers?

    Log on one of the HUBCAS:

    Timestamp                                   Sender                                     MessageSubject
    ---------                                   ------                                     --------------
    30/03/2012 19:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    30/03/2012 19:15:03                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    30/03/2012 19:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    30/03/2012 20:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    30/03/2012 21:15:03                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    30/03/2012 21:30:03                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    30/03/2012 21:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    31/03/2012 19:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    31/03/2012 19:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    31/03/2012 20:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    31/03/2012 21:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    31/03/2012 21:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    01/04/2012 19:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    01/04/2012 20:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    01/04/2012 20:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    01/04/2012 20:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    01/04/2012 21:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    01/04/2012 21:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    02/04/2012 19:15:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    02/04/2012 20:15:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    02/04/2012 20:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    02/04/2012 20:45:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    02/04/2012 21:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 19:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 19:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 20:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 20:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 20:30:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 20:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 21:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 21:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    03/04/2012 21:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    04/04/2012 19:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    04/04/2012 19:45:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    04/04/2012 20:15:03                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    04/04/2012 21:00:03                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    04/04/2012 21:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    04/04/2012 21:45:03                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    05/04/2012 19:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    05/04/2012 20:00:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    05/04/2012 20:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    05/04/2012 20:30:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    05/04/2012 20:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    05/04/2012 21:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 19:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 19:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 19:45:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 20:00:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 20:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 21:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 21:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    06/04/2012 21:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    07/04/2012 19:15:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    07/04/2012 19:30:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    07/04/2012 20:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    07/04/2012 20:30:04                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    07/04/2012 21:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    07/04/2012 21:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 19:00:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 19:15:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 19:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 20:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 21:00:03                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 21:15:05                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 21:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    08/04/2012 21:45:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    09/04/2012 19:00:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    09/04/2012 19:15:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    09/04/2012 20:15:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    09/04/2012 20:45:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    09/04/2012 21:30:02                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....
    09/04/2012 21:45:01                         MicrosoftExchange329e71ec88ae4615bbc36a... Your mailbox is almost f.....

    Thanks,

    Graig

    Wednesday, April 18, 2012 1:25 PM

Answers

  • On Mon, 23 Apr 2012 08:24:20 +0000, Graiggoriz wrote:
     
    >How can I set a schedule like 8am-8:15am and and 1pm to 1:15pm for all the storage groups? Can that be done through a Shell command?
     
    Not for each storage group, but for each database.
     
    Get-MailboxDatabase | Set-MailboxDataBase -MaintenanceSchedule `
    0.8:00-0.8:15,0.13:00-0.13:15, `
    1.8:00-1.8:15,1.13:00-1.13:15, `
    2.8:00-2.8:15,2.13:00-2.13:15, `
    3.8:00-3.8:15,3.13:00-3.13:15, `
    4.8:00-4.8:15,4.13:00-4.13:15, `
    5.8:00-5.8:15,5.13:00-5.13:15, `
    6.8:00-6.8:15,6.13:00-6.13:15, `
    You can use the GUI if you like. Just select the "15 minute" radio
    button in the "Detail View" on the maintenance schedule's "Customize"
    button.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Graiggoriz Tuesday, April 24, 2012 8:21 AM
    Monday, April 23, 2012 11:55 PM

All replies

  • How to Configure Storage Quotas for a Mailbox Database

    Warning message interval

    Use this list to specify a time at which mailboxes in the database are scanned for compliance with the storage limits configured. Exchange will send notification messages to all mailboxes for which the size exceeds one or more of the storage limits. You can select from one of the predefined intervals in the list or create a custom schedule.

    Wednesday, April 18, 2012 1:55 PM
  • Thats based on the quotanotificationschedule set on your DB. Out the box it's once a day I believe 1am. You can check it by running

    Get-MailboxDatabase | FL QuotaNotificationSchede

    or check via the gui, DB properties tab, limits, warning message interval. It's based on 15 min intervals by default it's 1am to 1:15am so fires once. If you set the window to say 1am to 1:30am it will fire twice.


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    Wednesday, April 18, 2012 1:56 PM
  • Thanks James,

    I ran: 

    [PS] C:\GRAIG>Get-MailboxDatabase -Identity "SEREX01\SG02\COMPANY" | fl quotanotificationschedule


    QuotaNotificationSchedule : {sun..19:00-sun..22:00, mon..19:00-mon..22:00, tue..19:00-tue..22:00, wed..19:00-wed..22:00
                                , thu..19:00-thu..22:00, fri..19:00-fri..22:00, sat..19:00-sat..22:00}

    It shows the custom time from 7 pm to 10 pm. However I could not see the interval from here so I connect on the EMC, DB ptoperties tab, limits, warnning message interval and it is set to 1 hour! So I do not get why that user belonging to that SG gets mails every 15 mn...

    Any explanation?

    Thursday, April 19, 2012 5:37 PM
  • I dont understand your question from your output it says you have the window from 7pm to 10pm, your logs smtp logs are showing the correct behavior and firing the notification at 7pm at 15min intervals.

    I guess your question is the shell is showing 7-10 but the gui is showing 1hour only? On the DB properties tab, you're clicking customize and looking a the blue line, detail view 15 mins and you're seeing only 1 hour and not 3?

    Thursday, April 19, 2012 5:44 PM
  • Sorry let me be clearer. The notifications are sent from 7 pm to 10 pm which is correct.

    I do not want an interval of 15 mn for the notification and do not know how to change it to 1 hour. I agree with I got confused with the detail view.. DO you know how to set the interval to 1hour for the notification ?


    Friday, April 20, 2012 7:03 AM
  • You can't change the frequency in which the reminders are sent out. I would leave it the default of 1am to 1:15am or if you need more 9am - 915 than 5-15 so a total of 3 reminders go out.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    Friday, April 20, 2012 2:14 PM
  • By default, Exchange 2007 has a threshold of a little over 2 GB on a mailbox. You can either increase that threshold or tell the user to clean up the mailbox. Start with the deleted items. If that does not work, archive the e-mails to a user folder or something like that.
    Friday, April 20, 2012 7:18 PM
  • Thanks James.

    How can I set a schedule like 8am-8:15am  and and 1pm to 1:15pm for all the storage groups? Can that be done through a Shell command?

    Graig

    Monday, April 23, 2012 8:24 AM
  • On Mon, 23 Apr 2012 08:24:20 +0000, Graiggoriz wrote:
     
    >How can I set a schedule like 8am-8:15am and and 1pm to 1:15pm for all the storage groups? Can that be done through a Shell command?
     
    Not for each storage group, but for each database.
     
    Get-MailboxDatabase | Set-MailboxDataBase -MaintenanceSchedule `
    0.8:00-0.8:15,0.13:00-0.13:15, `
    1.8:00-1.8:15,1.13:00-1.13:15, `
    2.8:00-2.8:15,2.13:00-2.13:15, `
    3.8:00-3.8:15,3.13:00-3.13:15, `
    4.8:00-4.8:15,4.13:00-4.13:15, `
    5.8:00-5.8:15,5.13:00-5.13:15, `
    6.8:00-6.8:15,6.13:00-6.13:15, `
    You can use the GUI if you like. Just select the "15 minute" radio
    button in the "Detail View" on the maintenance schedule's "Customize"
    button.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Graiggoriz Tuesday, April 24, 2012 8:21 AM
    Monday, April 23, 2012 11:55 PM