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Auto reply from a shared mailbox (Ex2007)

    Question

  • **Exchange admin newbie**

    I've been tasked with editing an auto reply that is attached to a shared mailbox.  I can't seem to find anything in the EMC related to auto-reply/automated responses.  Is this something normally setup at creation time?  Is this something that once created, a user with the proper permissions must change themselves?

    Tuesday, February 08, 2011 9:53 PM

Answers

  • You will have to log on to that users mailbox using OWA or Outlook to be able to check the OOF, this can not be done from "outside" of the mailbox.
    Martin Sundström | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com
    • Proposed as answer by Gen Lin Wednesday, February 09, 2011 8:25 AM
    • Marked as answer by Marco Shaw Friday, February 11, 2011 6:57 AM
    Wednesday, February 09, 2011 7:17 AM

All replies

  • You can start with looking at the following two options, out of office reply or you transport rule. I'm guessing that you know how to check the out of office configuration, here is more information on transport rules: http://www.msexchange.org/tutorials/Transport-Rules-Exchange-Server-2007.html.

    Hope this helps!


    Martin Sundström | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com
    Tuesday, February 08, 2011 10:33 PM
  • Never assume...  I don't even know how to check another user's OOF.  So much for thinking I could skip getting a basic intro book.  I've heard of the transport rule concept and will check that out when I'm at work again.
    Wednesday, February 09, 2011 12:10 AM
  • You will have to log on to that users mailbox using OWA or Outlook to be able to check the OOF, this can not be done from "outside" of the mailbox.
    Martin Sundström | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com
    • Proposed as answer by Gen Lin Wednesday, February 09, 2011 8:25 AM
    • Marked as answer by Marco Shaw Friday, February 11, 2011 6:57 AM
    Wednesday, February 09, 2011 7:17 AM
  • You may be looking at a server side inbox rule.  Since it's 2007, you'll need to configure Outlook for that maibox and check the rules, looking for one with an Action that tells the server to reply with a message.
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    Wednesday, February 09, 2011 12:00 PM
  • Wow, really? your an MCITP? 

    You cant log into a Shared mailbox... its user disabled... thats the point.

    So in light of that... how do you add an automatic auto reply to a customer service shared mailbox. 

    Or did MS not add one?

    • Proposed as answer by liminal Monday, May 07, 2012 3:08 AM
    Monday, May 07, 2012 3:06 AM
  • Even though it is a shared mailbox, there is nothing stopping you from enabling the user, setting a password. After that you can log on to OWA or connect using Outlook to configure OOF and Inbox Rules. Then if you want, you can disable the user again.


    Martin Sundström | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com

    Tuesday, May 08, 2012 9:14 PM
  • Even though it is a shared mailbox, there is nothing stopping you from enabling the user, setting a password. After that you can log on to OWA or connect using Outlook to configure OOF and Inbox Rules. Then if you want, you can disable the user again.


    Martin Sundström | Microsoft Certified Trainer | MCITP: Enterprise Messaging Administrator 2007/2010 | http://msundis.wordpress.com

    It should not be nessesary to enable the user login and give it a password to use it in OWA, it should be suffiecient if you simply give you account full access to the shared mailbox, when that is done you can log onto the OWA on the shared mailbox.

    Example: let's say your mailserver is called "mailserver1", the mailbox is called "support@randomcompany.com", now all you have to do is to visit the OWA, which in this case would be "https://mailserver1/owa" and add the shared mailbox address after the OWA part, so it should in this example look like "https://mailserver1/owa/support@randomcompany.com"

    Now you can log on with a user who has full access and change every setting you wish to.

    Have a nice day


    Yours Faithfully Martin

    • Proposed as answer by Jamestechman Friday, September 07, 2012 2:13 PM
    Friday, September 07, 2012 11:03 AM