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Outlook not resolving Exchange server

    Question

  • Hi,

    We have Exchange 2010 SP2 configured. The Outlook users are not able to resolve the Exchange Server. When I did a test from https://www.testexchangeconnectivity.com everything resolved fine. But still users are not able to use Outlook for email from outside the domain.
    Monday, June 11, 2012 11:31 AM

Answers

  • I had raised a support request with Microsoft, the issue is resolved now.

    msstd:*.domain.com had to be added as we have wildcard certificate for *.domain.com.

    • Marked as answer by AmitAggarwal Thursday, June 14, 2012 8:33 AM
    Thursday, June 14, 2012 8:31 AM

All replies

  • What is the error that you receive on the Outlook Client
    Are you able to access https://owa.yourdomain.com/autodiscover.xml
    Any errors Noted on the TestExchangeConnectivity.com

    Thanks


    Syed MM - Messaging SME - IBM || MCTS: Microsoft Exchange Server 2007/2010 || MCSE || MCSA ||

    Monday, June 11, 2012 12:11 PM
  • When I did https://owa.domain.com/autodiscover/autodiscover.xml, I got login prompt. After putting the credentials. I got below message.

    When connected via Outlook, it says retry, work offline or cancel.

      <?xml version="1.0" encoding="utf-8" ?>
    - <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
    - <Response>
    - <Error Time="17:50:30.9987388" Id="371286529">
      <ErrorCode>600</ErrorCode>
      <Message>Invalid Request</Message>
      <DebugData />
      </Error>
      </Response>
      </Autodiscover>

    Monday, June 11, 2012 12:22 PM
  • Are you having these difficulties just outisde of your domain or outside of your organization (i.e. from the internet)?  Are you using a CAS Array?  Did you configure OutlookAnywhere?  Attempt using 'Test E-mail Autoconfiguration' from an Outlook client outside of your domain/organizaton to see what results you receive. Please post the results of the Log here unless it becomes obvious what your issue is.

    Monday, June 11, 2012 2:40 PM
  • This is happening from outside organization i.e. Internet.

    Yes we have CAS server and Outlook Anywhere is configured.

    I am not able to run Test Email Configuration as it is not starting. The Outlook asks for username and password and then pops up the message Exchange Server is unavailable.

    Monday, June 11, 2012 2:44 PM
  • I was asking about a CAS array (multiple CAS servers load balanced).  Also, you can run test e-mail autoconfiguration by canceling the login box, then right click on the outlook icon in the system tray and select test e-mail autoconfiguration.
    Monday, June 11, 2012 3:51 PM
  • We don't have CAS Array. But we have 2 Exchange CAS server one in parent AD domain and one in child AD domain.

    Test email autoconfiguration is not launching.

    Monday, June 11, 2012 3:55 PM
  • How are you differentiating between them?  Autodiscover needs to point to a specific URL, and so does Outlook Anywhere,OWA,ECP,EWS, etc...  Which one is being referenced.  If you do not have a CAS array setup, your mailbox servers will only use one CAS, not all of them.

    Can you use a non domain joined pc on your internal network and does it work?

    Monday, June 11, 2012 4:00 PM
  • Hello,

    Please verify whether there is A record for autodiscover in DNS or DNS SRV record.

    Please verify whether your certificate is valid and it is SAN certificate.

    And if you choose “basic authentication” for outlook anywhere.

    Best Regards,

    Lisa

    Tuesday, June 12, 2012 7:46 AM
    Moderator
  • I had raised a support request with Microsoft, the issue is resolved now.

    msstd:*.domain.com had to be added as we have wildcard certificate for *.domain.com.

    • Marked as answer by AmitAggarwal Thursday, June 14, 2012 8:33 AM
    Thursday, June 14, 2012 8:31 AM