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Missing @ sing in Outlook

    Question

  • Hello,

    One of our client in USA are experincing two rather unusal issues when they tried to send/reply emails to us.

    Issue one - in their Outlook the @ sign get replaced with a "." for one of our user. when our user sends email to their user and the email reaches their outlook but it shows in this format of "firstname.secondname.domain.com"

    therefore the user is unable to reply to the email.

    Issue Two - the same client certain user when they tried to reply to our emails from thier Blackberry the smtp address get three additional characters at the end of the smtp address so the address under the To box changed to something like firstname.secondname@domain.comFFD. for some reason the format of the smtp get changed by adding three random charsacter at the end of the smtp address so therefore they get an NDR.

    We are on Exchange 2007 SP3 using Outlook 2003 and Outlook 2010. Our client are on Exchange 2010 with Outlook 2010. I beleive they recentley migrated from Lotus Notes.

    Many thanks

    HK

    Tuesday, September 11, 2012 10:08 AM

Answers

  • Hi Hawry,

    It is recommended to separate different issues in differnt threads to prevent confusion. In this thread, we will focus on the first that @ changed to ., your understanding would be appreciated.

    First, I am suspecting the issue is caused by the recipient's Outlook client related issue. So please ask your users send email to another user, say your hotmail/gmail account, to see if the issue continues.

    IF the issue Disappears, ask your user send a email to the affected recipient again, and ask the affected recipient receive the email in Outlook Safe mode. It is best to involve Exchange admin of the affected recipient to troubleshoot this issue.

    Thanks.


    Fiona Liao

    TechNet Community Support

    Wednesday, September 12, 2012 8:27 AM

All replies

  • a slight correction.

    issue two the email address changes to something like '(FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=NAME.SURNAME@DOMAIN.COMD3F'

    thank you

    Tuesday, September 11, 2012 10:11 AM
  • Hi Hawry,

    It is recommended to separate different issues in differnt threads to prevent confusion. In this thread, we will focus on the first that @ changed to ., your understanding would be appreciated.

    First, I am suspecting the issue is caused by the recipient's Outlook client related issue. So please ask your users send email to another user, say your hotmail/gmail account, to see if the issue continues.

    IF the issue Disappears, ask your user send a email to the affected recipient again, and ask the affected recipient receive the email in Outlook Safe mode. It is best to involve Exchange admin of the affected recipient to troubleshoot this issue.

    Thanks.


    Fiona Liao

    TechNet Community Support

    Wednesday, September 12, 2012 8:27 AM