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message tracking fails - "Can't track this message because of an error. Please contact your helpdesk for assistance."

    Question

  • Exchange 2010 SP1 multi tenanted

    When I try to track a message I get the following error "Can't track this message because of an error. Please contact your helpdesk for assistance."

    I have navigated to "C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\MessageTracking" and searched for the message in the correct log and it is there

    Message tracking is enabled on the server, the permissions on the directory are the same as our staging environment

    I cant see anything in the Event Viewer

    Thanks for reading and any help is appreciated

    Monday, February 20, 2012 10:36 AM

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