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Outlook 2007 not reconnecting

    Question

  • I have one Dell Precision M65 running Outlook 2007 in cached mode.  This client connects to a Win2K3 SP2 running Exchange 2003.  On boot up Outlook 2007 connects to the Exchange server just fine.  If the user unplugs the network drop to take his laptop to the conference room and plugs into a network drop there Outlook 2007 will not reconnect till Outlook is restarted or the laptop is rebooted, sometime just restarting Outlook will do the trick, but most of the time a reboot is required.  The user is able to get to the internet and browse network shares while Outlook refuses to reconnect to the Exchange server.


    Does anyone have any ideas????

    Monday, July 07, 2008 7:48 PM

All replies

  • Clarify: OL2k7 can’t reconnect e2k3 server, user is connecting with server internally by using Exchange MAPI account, right?

    Collect info:

    1.       What words has been showed in the “Connection State Bar” when user unplugs and replugs the cable?

    2.       Is there any error in the application log?

    3.       Affected scope: single user?

    Troubleshooting:

    1.       Reproduce issue, after repluging the cable, go to “File” menu->check if “Work offline” has been checked, and uncheck it. If not, also try to renew ip address for testing

    a.       (For renew ip) Start->Run->command

    b.      Ipconfig /release->ipconfig /renew

    c.       Check OL’s state

    2.       Reproduce issue, but this time, disable firewall and start OL in safe mode <Start->Run->Outlook.exe /safe>, then unplug/replug cable, check

    3.       Recreate affected user’s mail profile on another laptop, then try to reproduce symptom, if you can’t reproduce issue, go on

    4.       Move affected user’s outlook files to other location on affected PC and recreate user’s mail profile, then check

    Wednesday, July 09, 2008 6:28 AM
  • Hi, Cybervex, does the suggestion help you to determine the cause?

    Thursday, July 10, 2008 1:33 AM
  • Clarify:  Yes the user is connecting to the server internally using MAPI.



    Connection State  Bar shows disconnected.

    No errors in the event logs.

    Single user



    The affected user should be back in the office tomorrow, I will then be able to check a few other things.
    Monday, July 14, 2008 12:31 PM
  • Ok, waiting...

    Tuesday, July 15, 2008 1:13 AM