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OWA 2010 Will only run in Light Mode

    Question

  • OK, I’m sure I did something wrong in the setup of Exchange 2010, because all of my remote users can only use the "Light" version of OWA.  I tried it myself and its true.  No matter what kind of PC (XP, or WIN 7) I tried it from when I login to the standard version and tried to change to a different folder all I get is a white Outlook screen and I have to login to get it back.  The only way I could navigate the folders in OWA was to use the light version, but then I loose the majority of the folders I wanted to have access to in the first place.

     

    ANY ideas would be great.

     

    Thanks

     

    • Edited by PuffPuffPass Wednesday, December 22, 2010 7:28 PM Spell Check
    Wednesday, December 22, 2010 7:26 PM

Answers

  • Hi PuffPuffPass,

     

    If OWA premium is enabled, I want to clarify what is browser your users are using?

     

    To use the complete set of features available in Outlook Web App and the Web management interface, you can use the following browsers on a computer running Windows XP, Windows 2003, Windows Vista, or Windows 7:

    Internet Explorer 7 and later versions.

     

    Firefox 3.0.1 and later versions.

     

    Chrome 3.0.195.27 and later versions.

     

    On a computer running Max OS X, you can use:

    Safari 3.1 and later versions.

     

    Firefox 3.0.1 and later versions.

     

    On a computer running Linux, you can use:

    Firefox 3.0.1 and later versions.

     

    If you use a Web browser that doesn't support the full feature set, Outlook Web App will open in the light version.

     

    Best Regards,

     

    Evan


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Serena Li Thursday, January 06, 2011 1:20 AM
    Monday, December 27, 2010 4:03 PM
    Moderator

All replies

  • Get-CASMailbox <mailbox> |fl

    check "OWAPremieumEnabled"

    that should be true and here are supported browsers  http://help.outlook.com/en-us/140/bb899685%28EXCHSRVCS.140%29.aspx

     

     


    Dhruv
    • Edited by Dhruvaraj Wednesday, December 22, 2010 7:35 PM edit
    Wednesday, December 22, 2010 7:33 PM
  • hi thanks for responding.

    what is CASMailbox?

    and were would i look to see if OWAPremieumEnabled is enabled?

    anain thanks for you response

     

    ok I think I found where OWAPremieumEnabled (Server Configuration/Client Access/OWA(Dafault Web Site) Peoperites/Segmentation(tab), and it is enabled.

    • Edited by PuffPuffPass Wednesday, December 22, 2010 7:57 PM found location
    Wednesday, December 22, 2010 7:37 PM
  • ok. if owa premium is enabled. there is no other server side setting that i am aware of.

    what about clients in the main site ? do they get the normal OWA experience ?


    Dhruv
    Wednesday, December 22, 2010 8:06 PM
  • if i'm correct in understanding what you mean by the main site ?  you are talking about within the network that exchange is running in?  if that's the case then yes they do.  The full version of OWA runs with no problems?  i can click on my notes folder, deleted folder and i don't get a white screen?
    Wednesday, December 22, 2010 8:41 PM
  • Hi PuffPuffPass,

     

    If OWA premium is enabled, I want to clarify what is browser your users are using?

     

    To use the complete set of features available in Outlook Web App and the Web management interface, you can use the following browsers on a computer running Windows XP, Windows 2003, Windows Vista, or Windows 7:

    Internet Explorer 7 and later versions.

     

    Firefox 3.0.1 and later versions.

     

    Chrome 3.0.195.27 and later versions.

     

    On a computer running Max OS X, you can use:

    Safari 3.1 and later versions.

     

    Firefox 3.0.1 and later versions.

     

    On a computer running Linux, you can use:

    Firefox 3.0.1 and later versions.

     

    If you use a Web browser that doesn't support the full feature set, Outlook Web App will open in the light version.

     

    Best Regards,

     

    Evan


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Serena Li Thursday, January 06, 2011 1:20 AM
    Monday, December 27, 2010 4:03 PM
    Moderator
  • Hello,

     

    If you are using a supported browser for premium experience, you should check the accessibility settings and uncheck if needed, then logoff and relogon to OWA

    Wednesday, December 29, 2010 10:57 AM