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Find message in mailstore or mailbox by messageid

    Question

  • Hey everyone. Using Exchange 2007 SP2. I have a user that swears they didn't receive a particular email. Message tracking shows that it was was delivered to their mailbox though. We've used Outlook to search through everything but it doesn't come up. Is there a way to in EMC or EMS to seach the mailstore (or event the mailbox) by messageid and find out where that message is (i.e. what mailbox/folder)?
    Thursday, August 12, 2010 6:42 PM

Answers

All replies

  • Did you check the dumpster?

    If message tracking shows it was delivered, it was.

     

    Thursday, August 12, 2010 6:59 PM
  • Yep, we've checked there as well. Our deleted items policy is 30 days and this occurred a couple weeks ago. I've just done another search of the user's entire mailbox and it doesn't show up.

    Thursday, August 12, 2010 7:16 PM
  • if you know the subject ( from message tracking), you could use the
    Export-Mailbox command to search the mailboxes based on that filter.
    • Marked as answer by Gavin-Zhang Sunday, August 22, 2010 8:03 AM
    Thursday, August 12, 2010 7:47 PM
  • THanks for the help Andy. I do have the subject but since the message was sent to multiple people and it arrived for all the other people except one I think it would be better to search by messageID.

    Do you have an example of the export-mailbox command I can use to find the message? Keep in mind that I don't want to copy the message to another mailbox, I just want to find where in the user's mailbox or where in the entire mailstore that messageID is.

    Thursday, August 12, 2010 8:40 PM
  • http://technet.microsoft.com/en-us/library/aa998579(EXCHG.80).aspx

     

    http://technet.microsoft.com/en-us/library/aa998579(EXCHG.80).aspx

     

    But there is no searching by message id within the mailbox when you use the built-in tools. You'll have to filter by the allowed keywords or recipient, subject etc...

    You can generate a report file or copy or copy to a pst etc....

     

    • Marked as answer by Gavin-Zhang Sunday, August 22, 2010 8:03 AM
    Thursday, August 12, 2010 9:41 PM