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MSExchangeIS Mailbox Store Event 9877 after installing Exchange 2010 SP3

    Question

  • Hi

    After installing Exchange 2010 SP3 I have an issue using Search in Outlook Web Access. Before SP3 it works fine. I have seen a lot of post about this issue Pre SP2, but none related to SP3. I did went from no Service Pack at all and directly to SP3..!

    Whenever I try to search in OWA I get Error 9877 in the Event Log:

    Content Indexing function 'CISearch::EcGetRowsetAndAccessor' received an unusual and unexpected error code from MSSearch.
    Mailbox Database: Mailbox Database xxx
    Error Code: 0x80043629

    I have tried both symbolic link repairs and resetting the index and even that my Mailbox Store's Content index status says it is "Healthy" search via OWA still fails with the following error: "The action couldn't be completed. Please try again".

    The weird part is that if I put on a filter like "Send to Me" then Search in OWA works find. Maybe I hit some kind of upper limit, but it happens for all users I have tried with and my own mailbox is below 250 MB and less than 5000 items. The Mailbox Store is about 65 GB.

    Anyone have seen anything like this?


    Thomas | MCP | http://www.techwork.dk


    Monday, September 23, 2013 12:34 PM

All replies

  • Hi,

    After applying steps from http://ghousewin.blogspot.in/2012/08/not-able-to-search-in-owa-event-id-9877.html

    Pls reboot the servers and wait for few hours.

    Monday, September 23, 2013 3:39 PM
  • Hi Thomas,

    Have you checked p.th's suggestion?

    If the issue persists, I recommend you to follow the steps below for troubleshooting.

    1. Please stop the Microsoft Exchange Search Indexer service temporary.

    2. Navigate to location of mailbox database to find the folder CatalogData that stores the index and remove this folder.

    3. Restart the Microsoft Exchange Search Indexer service.

    When you have done the above steps, the index folder and its content will be rebuilt automatically, it might take a little while in different environment. After doing this, please check the result.

    Hope it helps.

    Best regards,
    Amy


    Tuesday, September 24, 2013 4:11 AM
    Moderator
  • Hi

    I have tried rebuilding the Search Catalog using the Repair-ExchangeSearchSymlinks.ps1 and ResetSearchIndex.ps1 scripts twice actually. The index Store status has changed from Error to Healthy, but the search in OWA keeps failing, unless I use a filter in my search then it actually works.

    I have rebooted the server multiple times, but the error is still there.


    Thomas | MCP | http://www.techwork.dk


    Tuesday, September 24, 2013 6:36 AM
  • Hi Thomas,

    Have you checked the above suggestion I provided?

    If there are any problems, please feel free to let me know.

    Best regards,
    Amy

    Thursday, September 26, 2013 1:13 PM
    Moderator