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Recovering lost mail, folders and calendars on OWA

    Question

  • I have an issue with Outlook OWA on our SBS 2011 domain.

    Due to a problem with our SBS server just over a week ago, our exchange 2010 server (part of SBS), created duplicate mail boxes & domain users were propted to either use the temporary mailbox, or log onto the old mail without being able to send/receive email. This didn't cause a problem as once I had sorted the SBS server, I used the local .pst files to create new .ost files on the server and this is all up and running again.

    The problem lies with our remote offices, as they connect to our mail server using the OWA functionality & I believe that their local machines will not have created .pst files. I have verified this with a remote user and I need to somehow re-activate their email, calendars and contacts, as this information is needed for BAU within our organisation.

    Is anybody aware of a way to recover the old email for these users as I have been unable to find any information on the web, and Microsoft want to charge me the earth to support the software that we purchased from them!

    Any help would be appreciated!

    Chayne Mitchell.

    Sunday, February 17, 2013 9:43 PM

Answers

  • On Thu, 21 Feb 2013 16:05:42 +0000, ChayneMitchell wrote:
     
    >I have a pre-problem backup, but it is from a couple of weks ago. Is it possible to import the exchange backup data as it was pre the problem & merge this with the data that is currently running on the SBS 2011 exchange server?
    >
    >If so, some hints & tips would be appreciated!
     
    Restore the backup to a recovery database. From there you can easily
    create a dummy user in the AD without a mailbox and then connect the
    mailbox in the recovery database to that user. Assign Full Mailbox
    Access on that mailbox to the person and let them add the mailbox as a
    additional mailbox in their Outlook profile. They can copy what they
    need from the recovered mailbox into their own mailbox. When they
    finish you can delete the new account frm the AD and remove the
    recovery database from Exchange and delete it from the disk.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Friday, February 22, 2013 3:15 AM

All replies

  • On Sun, 17 Feb 2013 21:43:34 +0000, ChayneMitchell wrote:
     
    >
    >
    >I have an issue with Outlook OWA on our SBS 2011 domain.
    >
    >Due to a problem with our SBS server just over a week ago, our exchange 2010 server (part of SBS), created duplicate mail boxes & domain users were propted to either use the temporary mailbox, or log onto the old mail without being able to send/receive email. This didn't cause a problem as once I had sorted the SBS server, I used the local .pst files to create new .ost files on the server and this is all up and running again.
    >
    >The problem lies with our remote offices, as they connect to our mail server using the OWA functionality & I believe that their local machines will not have created .pst files. I have verified this with a remote user and I need to somehow re-activate their email, calendars and contacts, as this information is needed for BAU within our organisation.
    >
    >Is anybody aware of a way to recover the old email for these users as I have been unable to find any information on the web, and Microsoft want to charge me the earth to support the software that we purchased from them!
    >
    >Any help would be appreciated!
     
    If the mailbox is disconnected, create a new user (or users) in the
    AD. Attach the mailbox to the new user and use the
    new-mailboxexportrequest to create a PST -- or use the
    New-MailboxRestoreRequest to merge the contents of the disconnected
    mailbox with the new mailbox.
     
    If the mailbox is still attached to the old user you can either keep
    the new user or the old user and use new-mailboxexportrequest to
    create a PST and then the new-importmailboxrequest to move the
    messages into the new mailbox. When you're done, disable the mailbox
    you don't want to keep (and maybe remove the AD User),
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Sunday, February 17, 2013 10:06 PM
  • Hi Rich,

    Many thanks for the help, but looking at Exchange from within the EMC I can only see a single set of mailboxes against each user eithin the mailbox node. Is there a way to discover the "temporary" mailboxes, or do they not actually exist in this instance? If I don't have two mailboxes to merge, I won't be able to retrieve the emails, calendar or contact information?

    I'm concerned about running commands without making sure that they are the correct ones to solve the problem.

    Once again, thanks for your help.

    Chayne.

    Monday, February 18, 2013 6:33 PM
  • Odd about the creation of duplicate mailboxes, are you sure that the database was not dial toned, i.e.  deleted and then recreated so that mail could flow and people could work.  If you did a dial tone hen did you by chance backup the previous DB prior OR when is the last known good backup PRE-Problem?

    Troy Werelius
    www.Lucid8.com
    Search, Recover, & Extract Mailboxes, Folders, & Email Items from Offline EDB's and Live Exchange Servers or Import/Migrate direct from Offline EDB to Any Production Exchange Server, even cross version i.e. 2003 --> 2007 --> 2010 with Lucid8's DigiScope

    Monday, February 18, 2013 7:43 PM
  • On Mon, 18 Feb 2013 18:33:58 +0000, ChayneMitchell wrote:
     
    >Many thanks for the help, but looking at Exchange from within the EMC I can only see a single set of mailboxes against each user eithin the mailbox node.
     
    Then why did you say that the server "created duplicate mail boxes"?
    Can you explain what you're seeing (or not seeing) and why you think
    (or thought) that duplicates were created?
     
    >Is there a way to discover the "temporary" mailboxes, or do they not actually exist in this instance?
     
    There really aren't "temporary" mailboxes.
     
    >If I don't have two mailboxes to merge, I won't be able to retrieve the emails, calendar or contact information?
     
    Is this what your users see?
     
    "Your mailbox has been temporarily moved on the MS Exchange server. A
    temporary mailbox exists, but might not have all of your previous
    data. You can connect to the temporary mailbox or work offline with
    all of your old data. If you choose to work with your old data you
    cannot send or receive email messages"
     
    http://kb.mit.edu/confluence/pages/viewpage.action?pageId=4266444
     
    >I'm concerned about running commands without making sure that they are the correct ones to solve the problem.
     
    I'm not convinced that you have a problem on the server, unless you
    did something to move the mailboxes. I think the problem lies on the
    client side . . . at least for now.
     
     
    >Once again, thanks for your help.
    >
    >Chayne.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Tuesday, February 19, 2013 4:17 AM
  • Hi Rich,

    I have a pre-problem backup, but it is from a couple of weks ago. Is it possible to import the exchange backup data as it was pre the problem & merge this with the data that is currently running on the SBS 2011 exchange server?

    If so, some hints & tips would be appreciated!

    Thanks,

    Chayne.

    Thursday, February 21, 2013 4:05 PM
  • On Thu, 21 Feb 2013 16:05:42 +0000, ChayneMitchell wrote:
     
    >I have a pre-problem backup, but it is from a couple of weks ago. Is it possible to import the exchange backup data as it was pre the problem & merge this with the data that is currently running on the SBS 2011 exchange server?
    >
    >If so, some hints & tips would be appreciated!
     
    Restore the backup to a recovery database. From there you can easily
    create a dummy user in the AD without a mailbox and then connect the
    mailbox in the recovery database to that user. Assign Full Mailbox
    Access on that mailbox to the person and let them add the mailbox as a
    additional mailbox in their Outlook profile. They can copy what they
    need from the recovered mailbox into their own mailbox. When they
    finish you can delete the new account frm the AD and remove the
    recovery database from Exchange and delete it from the disk.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Friday, February 22, 2013 3:15 AM