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Wrong email address showing when i click on reply

    Question

  • Hi,

    I am using office 2010 (with Exchange 2003). I have received a email from "xyz.com". When i click on reply to that email it is showing other email address "abc.com". I have checked for .nk2 file but the file is not found. Please help me.

    
    Monday, October 29, 2012 6:38 AM

Answers

  • Hi Karannetan,

    Before we go further, I would like to confirm some situations with your help:

    1. Does this issue happen on one user or some other users?

    2. Does this issue only happen on this sender? Could you please let another person to send one email to you?

    3. Does this issue happen when you use OWA?

    4. After you reply the sender using "abc.com", does the sender receive your reply?

    5. Manually type "xyz.com", and send one email, can "xyz" receive the email?

    6. Could you please use another PC to logon Outlook? And then check whether the issue remains?

    =====

    Based on your issue, I would like to give you some recommendations:

    1. Manually deleting and email address from NK2 file.
    1). Create a new email
    2). Type the first few letters of the user.
    3). We will get a drop down with name suggestion.
    4). Hit delete key after highlighting the email address from the drop down .

    2. To delete the NK2 file from the system
    1). Quit Outlook.
    2). Click Start, and then click Search.
    3). In the Search Companion left-side panel, click All files or folders.
    4). In the All or part of the file name: box, type *.NK2.
    5). In the Look In box, click to select your local hard disk.
    6). Click More advanced options, click to select Search hidden files and folders check box.
    7). Click Search.
    8). Right-click the .NK2 file with the name of the profile that you want to reset, and then click Rename.
    9). Rename the file to profilename.bak, and then press ENTER.
    10). Quit Windows Explorer.
    11). Restart Outlook.
    OR
    1). Close Microsoft Outlook.
    2). You can click on Start > Run
    3). In the Run window type %appdata%
    4). This will open Application data folder.
    5). Open Microsoft > Outlook folder.
    6). Rename all files with extension .NK2 to .old
    7). Restart Outlook
    Outlook will generate a new nickname cache.

    We can refer to this article to know how to reset:

    How to reset the nickname and the automatic completion caches in Outlook 

    http://support.microsoft.com/kb/287623

    =====

    If the method above doesn't solve the problem, I suggest you to do a full download of Address Book.

    Follow the steps from the screenshots below:

    Select Download Address Book...

    Select Full Details

    And then Logon Outlook to check whether the issue remians.

    =====

    Hope all above helpful to you.

    I am looking forward to your any updates.

    Regrds,

    Jerry Ye

    Exchange 2010 | Exchange 2007 | Outlook 2010 | Outlook 2007 | SBS 2008

    Finding problems is to make progress & Solving problems is to keep advance


    Monday, October 29, 2012 7:17 AM
  • Hi,Karanetan,

    Are you using Outlook online mode or cache mode?

    Can you send the email to this receipient with correct email address before?

    Does the email has been delivered to the correct recipient successfully even if the email address changed?

    Did you try to logon another computer to see if you can reproduce the issue?

    As a quick test, please refer to the steps below on the problematic client:

    1. Change the Outlook to online mode.
    2. Go to %userprofile%\Local Settings\Application Data\Microsoft\Outlook folder and then remove all .oab file.
    3. Go back to Outlook cache mode.
    4. Please click on send/receive to download OAB file, reproduce the issue and let me know the result.

    If issue exists,please recreate your outlook profile on this computer to see if this issue is fixed.

    If above still no luck you can enable logging in outlook 2010 and check if you can find some more information for troubleshooting.

    http://support.microsoft.com/kb/831053

    http://support.microsoft.com/kb/300479

    Another KB about importing .nk2 file to outlook just for reference.

    http://support.microsoft.com/kb/980542 

    Regards,

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    Tuesday, October 30, 2012 6:39 AM

All replies

  • Hi Karannetan,

    Before we go further, I would like to confirm some situations with your help:

    1. Does this issue happen on one user or some other users?

    2. Does this issue only happen on this sender? Could you please let another person to send one email to you?

    3. Does this issue happen when you use OWA?

    4. After you reply the sender using "abc.com", does the sender receive your reply?

    5. Manually type "xyz.com", and send one email, can "xyz" receive the email?

    6. Could you please use another PC to logon Outlook? And then check whether the issue remains?

    =====

    Based on your issue, I would like to give you some recommendations:

    1. Manually deleting and email address from NK2 file.
    1). Create a new email
    2). Type the first few letters of the user.
    3). We will get a drop down with name suggestion.
    4). Hit delete key after highlighting the email address from the drop down .

    2. To delete the NK2 file from the system
    1). Quit Outlook.
    2). Click Start, and then click Search.
    3). In the Search Companion left-side panel, click All files or folders.
    4). In the All or part of the file name: box, type *.NK2.
    5). In the Look In box, click to select your local hard disk.
    6). Click More advanced options, click to select Search hidden files and folders check box.
    7). Click Search.
    8). Right-click the .NK2 file with the name of the profile that you want to reset, and then click Rename.
    9). Rename the file to profilename.bak, and then press ENTER.
    10). Quit Windows Explorer.
    11). Restart Outlook.
    OR
    1). Close Microsoft Outlook.
    2). You can click on Start > Run
    3). In the Run window type %appdata%
    4). This will open Application data folder.
    5). Open Microsoft > Outlook folder.
    6). Rename all files with extension .NK2 to .old
    7). Restart Outlook
    Outlook will generate a new nickname cache.

    We can refer to this article to know how to reset:

    How to reset the nickname and the automatic completion caches in Outlook 

    http://support.microsoft.com/kb/287623

    =====

    If the method above doesn't solve the problem, I suggest you to do a full download of Address Book.

    Follow the steps from the screenshots below:

    Select Download Address Book...

    Select Full Details

    And then Logon Outlook to check whether the issue remians.

    =====

    Hope all above helpful to you.

    I am looking forward to your any updates.

    Regrds,

    Jerry Ye

    Exchange 2010 | Exchange 2007 | Outlook 2010 | Outlook 2007 | SBS 2008

    Finding problems is to make progress & Solving problems is to keep advance


    Monday, October 29, 2012 7:17 AM
  • Hi,Karanetan,

    Are you using Outlook online mode or cache mode?

    Can you send the email to this receipient with correct email address before?

    Does the email has been delivered to the correct recipient successfully even if the email address changed?

    Did you try to logon another computer to see if you can reproduce the issue?

    As a quick test, please refer to the steps below on the problematic client:

    1. Change the Outlook to online mode.
    2. Go to %userprofile%\Local Settings\Application Data\Microsoft\Outlook folder and then remove all .oab file.
    3. Go back to Outlook cache mode.
    4. Please click on send/receive to download OAB file, reproduce the issue and let me know the result.

    If issue exists,please recreate your outlook profile on this computer to see if this issue is fixed.

    If above still no luck you can enable logging in outlook 2010 and check if you can find some more information for troubleshooting.

    http://support.microsoft.com/kb/831053

    http://support.microsoft.com/kb/300479

    Another KB about importing .nk2 file to outlook just for reference.

    http://support.microsoft.com/kb/980542 

    Regards,

    Sharon


    Sharon Shen

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.

    Tuesday, October 30, 2012 6:39 AM
  • Thanks a lot for your reply.
    Friday, November 02, 2012 5:28 AM