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Outlook Web Access has encountered a Web browsing error

    Question

  • hi all i have one user in our ORG he facing the following error messagewhen he click options in OWA Outlook Web Access has encountered a Web browsing error. The entire error report is listed below: Show Report Client Information ------------------ User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; WinNT-PAI 05.09.2009; .NET CLR 1.1.4322; BRI/2; BO1IE8_v1;ENUS) CPU Class: x86 Platform: Win32 System Language: en-us User Language: en-us CookieEnabled: true Mime Types: Exception Details ----------------- Date: Tue Apr 19 21:55:30 CDT 2011 Message: 'all' is null or not an object Url: https://mail.mydomian.com/owa/8.1.359.2/scripts/premium/cfmtbar.js Line: 14 Call Stack ---------- dispFb(oFb,fDspPuClr) oFb = 'undefined' fDspPuClr = 'undefined' unload() Dump Event ---------- recordset = null type = error fromElement = null toElement = null altLeft = false keyCode = 0 repeat = false reason = 0 data = behaviorCookie = 0 source = null contentOverflow = false behaviorPart = 0 url = dataTransfer = null ctrlKey = false shiftLeft = false dataFld = returnValue = undefined qualifier = wheelDelta = 0 bookmarks = null button = 0 srcFilter = null nextPage = cancelBubble = false x = 0 y = 0 srcElement = null screenX = 431 screenY = 427 srcUrn = origin = boundElements = [object] clientX = 431 clientY = 290 propertyName = shiftKey = false ctrlLeft = false offsetX = 0 offsetY = 0 altKey = false errorMessage = 'all' is null or not an object errorUrl = https://mail.mydomian.com/owa/8.1.359.2/scripts/premium/cfmtbar.js errorLine = 14 errorCharacter = 32 errorCode = 0
    Wednesday, April 20, 2011 3:57 AM

All replies

  • Hi Khalid,

    Do you mean only one user have the OWA issue?

    Please try to log on to another computer using user's account to test.

    By the way, suggest you upgrade to latest service pack and rollup in order to avoid some known issues.

    Frank Wang

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, April 21, 2011 6:51 AM
  • hi frank this issue only with a few users i try ro use the account in another PC and still the same issue.
    Friday, April 22, 2011 1:25 PM
  • use a different web browser like Internet Explorer. Seems there is code that Mozilla is having a hard time rendering, possibly an item in their inbox. You may also try updating to the latest version.
    http://jaworskiblog.com
    Friday, April 22, 2011 3:50 PM