none
'Microsoft Information Store' returned 'Error returned from an ESE function call (d)

    Question

  • Problem: We can't take the backup of Exchange database

    Using Exchange Server 2003 & Operating System 2003 Server

    Total Disk space is 60GB and free space 2.43GB where exchange is loaded.

    Errors: 

    Backup Status
    Operation: Backup
    Active backup destination: File
    Media name: "Online_Normal.bkf created 2/7/2007 at 3:37 PM"

    Volume shadow copy creation: Attempt 1.
    Backup of "ARNMMSG1\Microsoft Information Store\First Storage Group"
    Backup set #1 on media #1
    Backup description: "Set created 2/7/2007 at 3:37 PM"
    Media name: "Online_Normal.bkf created 2/7/2007 at 3:37 PM"

    Backup Type: Normal

    Backup started on 2/7/2007 at 3:37 PM.
    Folder ARNMMSG1\Microsoft Information Store\First Storage Group\Mailbox Store (ARNMMSG1)
    D:\Exchsrvr\mdbdata\priv1.edb
    The 'Microsoft Information Store' returned 'Error returned from an ESE function call (d).

    ' from a call to 'HrESEBackupRead()' additional data '-'The 'Microsoft Information Store' returned 'Error returned from an ESE function call (d).

    ' from a call to 'HrESEBackupRead()' additional data '-'
    The operation was ended.
    Backup completed on 2/7/2007 at 3:45 PM.
    Directories: 0
    Files: 1
    Bytes: 4,005,823,162
    Time:  8 minutes and  28 seconds

    ----------------------

    The operation did not successfully complete.

    Pl HELP ME FRIENDS

     

    Anish

     

    Wednesday, August 29, 2007 6:03 AM

All replies

  • Hi,

     

    can you please check the Application Viewer of your Exchange server 2003 and past here the event information about backup error for exchange seerver 2003. open the error event and click on the copy icon from the event information page then paste the information here. choose the most recent errors for your backup of exchange.

     

    another thing, is your exchange server 2003 runs on a DC or member server ?

     

     

    Regards

     

    Alaa Al-Ankar

    Blog: http://aalankar.blogspot.com

    Community: http://www.prorangers.net

     

     

    Wednesday, August 29, 2007 6:21 AM
  • i tryed to take the backup on 3.8.07 and found that errors event given below

     

     

    Event Type: Error
    Event Source: MSExchangeIS
    Event Category: General
    Event ID: 9519
    Date:  8/3/2007
    Time:  9:13:11 PM
    User:  N/A
    Computer: ARNMMSG1
    Description:
    Error 0x80040102 starting database "Second Storage Group\2nd Mail Box Store" on the Microsoft Exchange Information Store.

    For more information, click http://www.microsoft.com/contentredirect.asp.
    Data:
    0000: 46 61 69 6c 65 64 20 74   Failed t
    0008: 6f 20 73 65 74 20 44 42   o set DB
    0010: 20 63 72 65 61 74 65 64    created
    0018: 20 61 74 74 72 69 62 75    attribu
    0020: 74 65 20 69 6e 20 74 68   te in th
    0028: 65 20 44 53 00            e DS.  

     

    Event Type: Error
    Event Source: MSExchangeIS
    Event Category: General
    Event ID: 9518
    Date:  8/3/2007
    Time:  9:13:47 PM
    User:  N/A
    Computer: ARNMMSG1
    Description:
    Error 0x80040102 starting Storage Group /DC=com/DC=acmigroup/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=Acmi Mail Organization/CN=Administrative Groups/CN=First Administrative Group/CN=Servers/CN=ARNMMSG1/CN=InformationStore/CN=Second Storage Group on the Microsoft Exchange Information Store.
    MDB failed to start.

    For more information, click http://www.microsoft.com/contentredirect.asp.

     

    Event Type: Error
    Event Source: MSExchangeFBPublish
    Event Category: General
    Event ID: 8197
    Date:  8/3/2007
    Time:  9:15:08 PM
    User:  N/A
    Computer: ARNMMSG1
    Description:
    Error initializing session for virtual machine ARNMMSG1. The error number is 0x8004011d. Make sure Microsoft Exchange Store is running.

    For more information, click http://www.microsoft.com/contentredirect.asp.

     

     

    Event Type: Error
    Event Source: MSExchangeSA
    Event Category: MAPI Session
    Event ID: 9175
    Date:  8/3/2007
    Time:  10:12:06 PM
    User:  N/A
    Computer: ARNMMSG1
    Description:
    The MAPI call 'OpenMsgStore' failed with the following error:
    The attempt to log on to the Microsoft Exchange Server computer has failed.
    The MAPI provider failed.
    Microsoft Exchange Server Information Store
    ID no: 8004011d-0512-00000000

    For more information, click http://www.microsoft.com/contentredirect.asp.

     

     

     

    Event Type: Error
    Event Source: MSExchangeMTA
    Event Category: Field Engineering
    Event ID: 9405
    Date:  8/3/2007
    Time:  10:12:55 PM
    User:  N/A
    Computer: ARNMMSG1
    Description:
    An unexpected error has occurred which may cause the MTA to terminate.  Error: Unable to create file EV0.LOG, return code 110
    . [BASE MAIN BASE 1] (16)

    For more information, click http://www.microsoft.com/contentredirect.asp.

    Exchange Server runs on member server. Only one storage group Exchange Server has

     

    Thanks

     

    Anish

    Thursday, August 30, 2007 10:53 AM
  • Hi,

     

    I am very sorry for the delay in my reply as i was in a business trip outside my country.

     

    now, based on the events that you've posted here, your information store "First Infromation Store" is Dismounted. so you will not be able to take Online Backup, all your information stores (Mailbox and Public Folders) Database needs to be online inorder to be able to take online backup for your exchange server.

     

    now, in order to mount your Information Store Database , do the following:

     

    1. Open Exchange System Manager Console.
    2. browse your exchange tree till you reacy your information store database.
    3. if your information store was not mounted, you will found a red arrow pointing down before the information store name. if you found this red arrow, right click on your Information Store and click Mount Database.
    4. wait till you got a successful message stating that your information store was mounted successfully.
    5. if the mont process failed, please take a note of the error and posted here.
    6. do the same thing for all your information stores including your public folder database.

     

    from the errors you've posted here, i think your infomation store will not mount. here is some link talks about your problem and the solution as well:

     

    http://support.microsoft.com/kb/930241/en-us

     

    http://support.microsoft.com/kb/828764/en-us

     

     

    please let me know if the above articles did solve your problem, and let me know if you need more help on this issue.

     

     

    Regards

     

    Alaa

    Thursday, August 30, 2007 7:56 PM
  • Hi,

    sorry for the delay in reply.

     

    I will certainly inform you if problem solved.

     

    Regards,

     

    Anish

     

     

     

     

    Tuesday, September 04, 2007 10:51 AM
  • Awaiting for the reply

     

     

     

     

    Regards

     

    Alaa

    Tuesday, September 04, 2007 6:39 PM
  • Hello, really hope you can help,

     

    I am having similar backup problems - exchange 2003 win server 2003 - member...

     

    here is the error:

    The 'Microsoft Information Store' returned 'Error returned from an ESE function call (d)

     

    here is a copy of some of the error logs:

    Event Type:    Error
    Event Source:    ESE
    Event Category:    Logging/Recovery
    Event ID:    478
    Date:        24/01/2011
    Time:        11:54:14
    User:        N/A
    Computer:    MPMAILSVR01
    Description:
    Information Store (720) The streaming page read from the file "D:\Data\ExchSvr\MDBDATA\priv1.stm" at offset 22687744 (0x00000000015a3000) for 4096 (0x00001000) bytes failed verification due to a page checksum mismatch.  The expected checksum was 2543685877 (0x00000000979d90f5) and the actual checksum was 2543816949 (0x00000000979f90f5).  The read operation will fail with error -613 (0xfffffd9b).  If this condition persists then please restore the database from a previous backup.

    For more information, click http://www.microsoft.com/contentredirect.asp.

    Event Type:    Error
    Event Source:    ESE
    Event Category:    Logging/Recovery
    Event ID:    217
    Date:        24/01/2011
    Time:        11:54:28
    User:        N/A
    Computer:    MPMAILSVR01
    Description:
    Information Store (720) First Storage Group: Error (-613) during backup of a database (file D:\Data\ExchSvr\MDBDATA\priv1.stm). The database will be unable to restore.

    For more information, click http://www.microsoft.com/contentredirect.asp.

    thanks in advance!!

     

     

    Monday, January 24, 2011 12:02 PM
  • Hi blakScorp

     

    Where you able to fix the issue? I am having the same problem and was wondering if you found a solution.

    Thanks

     

     

    Thursday, July 14, 2011 9:27 AM
  • We are getting the same errors.  Assistance would be appreciated.  Thanks in advance.
    Schuyler Sandheinrich
    Friday, November 11, 2011 8:36 PM
  • Event 478 is indicates there is corruption in the Exchange database

    It might be possible that the exchange database is corrupted due to disk errors

    i would sugest following steps to resolve the issue

    1) First run chkdsk on Exchange database drive and make the there are no files system corruption issue.
    --In case if you found errors then take the complte backup of drive then run chkdsk /r to repaire the ile system errors
    2) Once the files system issues is resolved ,then move to Exchange database repaire
    3)Take the backup of exchange database and then run eseutil /p (Hard Repaire ) and eseutil /d (offline Defarge ) and last isinteg -s "serverName" -fix -test alltests

    Ref : http://support.microsoft.com/default.aspx?scid=kb;en-us;318429


    Viral Rathod Blog : http://viralr.wordpress.com
    Saturday, November 12, 2011 11:42 AM