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Make emails appear in more than one Sent Items folder in Microsoft Outlook 2010

    Question

  • Hi,

    A user Ben would like to be able to send messages from the Operations mailbox and have the message appear both in his Sent Items folder and in the Sent Items folder of the Operations mailbox.

    He can send out messages by selecting operations@company.com using the From field in Outlook, however the message ends up in his Sent Items rather than in the Sent Items for operations.

    We are using Exchange 2010 (pre SP1) and Outlook 2010 on the client.

    Any help much appreciated!

    Tuesday, January 08, 2013 11:32 AM

Answers

  • Take a look at this KB article from Microsoft - http://support.microsoft.com/kb/2632409

    You will need to install Exchange 2010 SP2 and then the Rollup Update 4 for SP2 then it looks like it is now possible.

    From the article:

    To resolve this issue, install the following update rollup:
    2706690
          (http://support.microsoft.com/kb/2706690/            )   
    Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2 
    This Rollup introduces the following new Exchange PowerShell commandlets:
    • Get-MailboxSentItemsConfiguration <<var>mailbox id</var>>

      This commandlet displays the configuration of the Sent Items folder in a specified mailbox.
    • Set-MailboxSentItemsConfiguration <<var>mailbox id</var>> [-SendAsItemsCopiedTo [Sender|SenderAndFrom]] [-SendOnBehalfOfItemsCopiedTo [Sender|SenderAndFrom]]

      This commandlet enables an administrator to configure which Sent Items folder a message is copied to.

      SendAsItemsCopiedTo changes where messages that are sent by using the "SendAs" permissions are copied.

      SendOnBehalfOfItemsCopiedTo changes where messages that are sent by using the "Send on Behalf Of" permissions are copied.

      Each command can use:
      Sender Copies the message to the Sent Items folder of the sender only

      SenderAndFrom Copies the message to the Sent Items folder of both the sender and the user on whose behalf the message was sent
    Important The setting may be overridden when the following condition is true:
    • The DelegateSentItemsStyle registry key is set to a value of 1 on the Microsoft Outlook client.

    Note You must manually change the attributes on mailboxes that existed before the update was applied. To do this, use the commands that are listed earlier in this article.

    Note You must restart the Microsoft Information Store service for the change to take effect immediately.

    Note
    Currently, you can configure Exchange Server 2010 to copy messages to either the Sent Items folder of the sender or the Sent Items folders of both the sender and the user on whose behalf the message was sent.

    JAUCG - Please remeber to mark replies as helpful if they were or as answered if I provided a solution.

    Tuesday, January 08, 2013 1:33 PM
  • Hello,

    The Edge Transport server role can be upgraded at any time. However, we recommend that you upgrade the Edge Transport server role either before or after you upgrade all other server roles.

    And after you install a service pack, you must restart the computer so that changes can be made to the registry and operating system.


    Cara Chen
    TechNet Community Support

    Wednesday, January 09, 2013 8:05 AM

All replies

  • Take a look at this KB article from Microsoft - http://support.microsoft.com/kb/2632409

    You will need to install Exchange 2010 SP2 and then the Rollup Update 4 for SP2 then it looks like it is now possible.

    From the article:

    To resolve this issue, install the following update rollup:
    2706690
          (http://support.microsoft.com/kb/2706690/            )   
    Description of Update Rollup 4 for Exchange Server 2010 Service Pack 2 
    This Rollup introduces the following new Exchange PowerShell commandlets:
    • Get-MailboxSentItemsConfiguration <<var>mailbox id</var>>

      This commandlet displays the configuration of the Sent Items folder in a specified mailbox.
    • Set-MailboxSentItemsConfiguration <<var>mailbox id</var>> [-SendAsItemsCopiedTo [Sender|SenderAndFrom]] [-SendOnBehalfOfItemsCopiedTo [Sender|SenderAndFrom]]

      This commandlet enables an administrator to configure which Sent Items folder a message is copied to.

      SendAsItemsCopiedTo changes where messages that are sent by using the "SendAs" permissions are copied.

      SendOnBehalfOfItemsCopiedTo changes where messages that are sent by using the "Send on Behalf Of" permissions are copied.

      Each command can use:
      Sender Copies the message to the Sent Items folder of the sender only

      SenderAndFrom Copies the message to the Sent Items folder of both the sender and the user on whose behalf the message was sent
    Important The setting may be overridden when the following condition is true:
    • The DelegateSentItemsStyle registry key is set to a value of 1 on the Microsoft Outlook client.

    Note You must manually change the attributes on mailboxes that existed before the update was applied. To do this, use the commands that are listed earlier in this article.

    Note You must restart the Microsoft Information Store service for the change to take effect immediately.

    Note
    Currently, you can configure Exchange Server 2010 to copy messages to either the Sent Items folder of the sender or the Sent Items folders of both the sender and the user on whose behalf the message was sent.

    JAUCG - Please remeber to mark replies as helpful if they were or as answered if I provided a solution.

    Tuesday, January 08, 2013 1:33 PM
  • Hi JAUCG,

    Thanks that is really helpful. Checking with Powershell I'm actually running Update Rollup 7 v2 for Exchange Server 2010 SP1 (14.01.0421.002).

    Are there any considerations before I upgrade to SP2. It's only a small environment with hub, cas and mail all on the one box. 



    Tuesday, January 08, 2013 4:45 PM
  • I also have an Edge Transport server in DMZ, will that require an SP2 upgrade also?
    Tuesday, January 08, 2013 4:56 PM
  • Hello,

    The Edge Transport server role can be upgraded at any time. However, we recommend that you upgrade the Edge Transport server role either before or after you upgrade all other server roles.

    And after you install a service pack, you must restart the computer so that changes can be made to the registry and operating system.


    Cara Chen
    TechNet Community Support

    Wednesday, January 09, 2013 8:05 AM
  • Hi Cara and JAUCG, This is all done and working 100% now. Upgraded the Exchange Mailbox/CAS/Hub and Edge server to SP2 Rollup 5 and the emails now go to both Sent Items folders automatically. Thanks for your help!
    Thursday, January 24, 2013 2:43 PM