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OWA password change

    Question

  • If we go to:
    https://mail.domain.com/ecp/PersonalSettings/Password.aspx?showhelp=false


    We get this error:
    This feature isn't supported in the light version of Outlook Web App.
    This feature isn't supported if Outlook Web App is set to maximize the blind or low vision experience.

    Then if we press back button in IE we get this error:
    A problem occurred while trying to change the password.
    The domain name of the user couldn't be retrieved.

    OS: Windows 2008R2 Enterprise + all updates
    EX14: Enterprise + RU2 (also didn't work with RU1) all roles on one server
    Brouser: IE8 (2008R2), Windows 7 64bit


    UPDATE:
    same problem described here:
    http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_25352997.html

    UPDATE 02:
    Here IIS logs:
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/PersonalSettings/Password.aspx showhelp=false 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 0
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/culture_default.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 78
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/homepagesprite.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 78
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Scripts/common.js - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 15
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/main.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 203
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /owa/ ae=Options&t=ChangePassword;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:34728767;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:34728767 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 0
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/mainnavigationsprite.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 203
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/ScriptResource.axd d=2mlZ_jevbtbFp-uJ5zf0ZhG5s8rr3LU087Rp28vNYMsBYMKMdEQxqo43K5lMX2gBfOTO1zzoDPMnZEeNj7mwmoy8UD64KwyFCWIv-V9c2Og1&t=ffffffffec2d9970 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 203
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Scripts/owa.js - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 203
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /owa/14.0.682.1/themes/base/owafont.css - 443 - 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 15
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /owa/14.0.682.1/themes/base/premium.css - 443 - 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 31
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/js.axd resources=Common&v=14.0.682.1&c=en-US 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 234
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/error.aspx cause=owapremium 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 412 0 0 78
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/main.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 0
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /owa/14.0.682.1/themes/base/warn.png - 443 - 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 171
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/accessdenied.gif - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 203
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/culture_default.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 203
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/messagepage_background.gif - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 203
    
    
    
    2010-03-17 18:02:01 172.20.17.3 GET /ecp/14.0.682.1/Themes/Default/commandsprite.png - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 203
    
    
    
    


    Hmm... Why IE8 shows as Mozilla/4.0+
    Maybe that's why?


    Regards, Dmitriy Ilyin
    Wednesday, March 17, 2010 5:53 PM

Answers

  • I found the reason of this error:

    Windows 2008 Server with DC and EX14 installed from ONE template image (in my case there was virtual machines templates) without using SYSPREP.


    Regards, Dmitriy Ilyin
    • Marked as answer by Dmitriy Ilyin Friday, March 26, 2010 6:40 AM
    Thursday, March 25, 2010 11:28 AM

All replies

  • hi ,

    make sure that u installed ASP component in windows server 2008 & then restart IIS & check it
    Thursday, March 18, 2010 11:08 AM
  • Mohamed, thanks for participation.

    I installed all requered components as described here:
    http://technet.microsoft.com/en-us/library/bb691354.aspx

    Also installed ASP component that was not installed by default and restart IIS.
    http://learn.iis.net/page.aspx/562/classic-asp-is-not-installed-by-default-on-iis-70-and-iis-75/

    Same situation. I'm getting same error.

    Here IIS logs:
    #Software: Microsoft Internet Information Services 7.5
    #Version: 1.0
    #Date: 2010-03-18 12:50:45
    #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status time-taken
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/PersonalSettings/Password.aspx showhelp=false 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 15
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/culture_default.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 31
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/mainnavigationsprite.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 15
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/main.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 15
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/ScriptResource.axd d=2mlZ_jevbtbFp-uJ5zf0ZhG5s8rr3LU087Rp28vNYMsBYMKMdEQxqo43K5lMX2gBfOTO1zzoDPMnZEeNj7mwmoy8UD64KwyFCWIv-V9c2Og1&t=ffffffffec2d9970 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 46
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Scripts/common.js - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 46
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/js.axd resources=Common&v=14.0.689.0&c=en-US 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 78
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/homepagesprite.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 156
    
    2010-03-18 13:00:46 172.20.17.3 GET /owa/ ae=Options&t=ChangePassword;Initial+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:28278595;End+budget>>Conn:1,AD:$null/$null/0%,CAS:$null/$null/0%,AB:$null/$null/0%,RPC:$null/$null/0%,FC:$null/0,Hash:28278595 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 46
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Scripts/owa.js - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 203
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/error.aspx cause=owapremium 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 412 0 0 0
    
    2010-03-18 13:00:46 172.20.17.3 GET /owa/14.0.689.0/themes/base/owafont.css - 443 - 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 109
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/main.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 200 0 0 0
    
    2010-03-18 13:00:46 172.20.17.3 GET /owa/14.0.689.0/themes/base/premium.css - 443 - 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 125
    
    2010-03-18 13:00:46 172.20.17.3 GET /owa/14.0.689.0/themes/base/warn.png - 443 - 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 125
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/culture_default.css - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 187
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/messagepage_background.gif - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 265
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/commandsprite.png - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 265
    
    2010-03-18 13:00:46 172.20.17.3 GET /ecp/14.0.689.0/Themes/Default/accessdenied.gif - 443 kaliningrad 172.20.0.203 Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+GTB0.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+OfficeLiveConnector.1.4;+OfficeLivePatch.1.3;+InfoPath.2;+MS-RTC+LM+8) 304 0 0 296
    



    Regards, Dmitriy Ilyin
    Thursday, March 18, 2010 1:04 PM
  • I tried to research my problem myself...

    first i look at GET and POST commands sends to server with HTTP Watch.

    GET /owa/?ae=Options&t=ChangePassword HTTP/1.1
    Accept: application/x-ms-application, image/jpeg, application/xaml+xml, image/gif, image/pjpeg, application/x-ms-xbap, application/x-shockwave-flash, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, */*
    Referer: https://mail.domain.com/ecp/PersonalSettings/Password.aspx?showhelp=false
    Accept-Language: en-US,ru-RU;q=0.5
    User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB0.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; InfoPath.2; MS-RTC LM 8)
    Accept-Encoding: gzip, deflate
    Host: mail.doamin.com
    Connection: Keep-Alive
    Cookie: PBack=0; UserContext=e5e543e2deca4d34a9aad34fa460cb20; ASP.NET_SessionId=a7b2b156-03a2-4b0d-abbd-5c96def10a7e; TimeOffset=-120; sessionid=fee09598-7b9e-45de-9759-3b7f2460826c; cadata="461YiGQaXgBmg8YzuBhIVbPLtzCCGa2O1J4JsGwMrhHw81YjGX5+jALYKPpFe5xbY8lpqPFo7WCh4r7csR/X3OJ+JUYs="; ecpCookieTest=1
    
    HTTP/1.1 200 OK
    Cache-Control: no-cache, no-store
    Pragma: no-cache
    Transfer-Encoding: chunked
    Content-Type: text/html; charset=utf-8
    Content-Encoding: gzip
    Expires: -1
    Vary: Accept-Encoding
    Server: Microsoft-IIS/7.5
    X-OWA-Version: 14.0.689.0
    Set-Cookie: UserContext=e5e543e2deca4d34a9aad34fa460cb20; path=/
    X-AspNet-Version: 2.0.50727
    X-Powered-By: ASP.NET
    X-UA-Compatible: IE=EmulateIE7
    Date: Thu, 18 Mar 2010 13:54:01 GMT
    
    
    

    Here we have reply:
    A problem occurred while trying to change the password.
    The domain name of the user couldn't be retrieved.

    When we look at value of cs-username IIS logs we will see "kaliningrad".
    Ok i think that maybe it's a problem. And tried to change OWA authentification machanizm to
    Set-OwaVirtualDirectory -LogonFormat 'PrincipalName' -Identity 'MCP-EX01\owa (Default Web Site)'
    and
    Set-OwaVirtualDirectory -LogonFormat 'FullDomain' -Identity 'MCP-EX01\owa (Default Web Site)'
    After restarting IIS i agian check IIS logs. Now in cs-username i see UPN or full domain name, but this is not helped for me :(.

    Also i enabled logging of EX14 on MSExchange OWA to expert level but it didn't give me any errors or even warnings.

     


    Regards, Dmitriy Ilyin
    Friday, March 19, 2010 11:37 AM
  • i found that domain administrator can open this page without error.
    BUT!!!
    http://lh4.ggpht.com/_POy6Xiz129k/S6OCQ-EBXgI/AAAAAAAAAH8/o0_QFTK9kg0/ee01.png.jpg

    i highlight MCP-ex01 - it's not my domain name!!!! but because my local administrator password and domain admin password the same i didn't recieve error.

    I will continue my research.

     


    Regards, Dmitriy Ilyin
    Friday, March 19, 2010 1:59 PM
  • I found the reason of this error:

    Windows 2008 Server with DC and EX14 installed from ONE template image (in my case there was virtual machines templates) without using SYSPREP.


    Regards, Dmitriy Ilyin
    • Marked as answer by Dmitriy Ilyin Friday, March 26, 2010 6:40 AM
    Thursday, March 25, 2010 11:28 AM