old username's mail address displayed!


  • Hi

    In sbs 2003 , one of the resigned employee's username is renamed to the new joinee's name in AD and changed all the smtp , mail addresses in the exchange tab of the username  and new password for the new user has been given.Outlook profile created for the new user in his pc for exchange account and when the user sends mail , it is reaching the recipient in old username's mail address.

    I checked all the options in AD & Exchange and ran gpupdate /force . also .

    Usually there won't be any problem of renaming the user account .

    but this time I got stuck.

    Please advise me! 

    Thanks & Regards S.Swaminathan Live & let others live!!!

    05 Maret 2012 9:22


Semua Balasan

  • Try renaming the legacyexchangeDN of this user and see if that helps.

    You need to use ADSIEDIT and edit the LDN attribute of this specific user. The current LDN will be of the old user and have some linking on the cached information on Outlook.

    Good luck !


    05 Maret 2012 10:03
  • Also, Check if this same issue exists for recipients while accessing emails through Outlook web access.


    05 Maret 2012 10:08
  • Refer this page, may be helpful.


    05 Maret 2012 10:11
  • See this:

    If this is not the case, please provide more detailed information aboutthe issue you are encountering:

    1. The version of Exchange server and Outlook clients;
    2. Does Outlook run in Cached mode or Online mode?
    3. Does the issue occurs in OWA?
    4. What does it mean by "when the user sends mail , it is reaching the recipient in old username's mail address"? If possible, capture a screenshot.


    Fiona Liao

    TechNet Community Support

    07 Maret 2012 9:33
  • Hi

    Again Check all the placees in Active Directory, Outlook and Exchange Server

    like user properties

    For Domain Controller

    Gereral Tab, Account Tab, Email Addresses Tab and Exchange General Tab

    If you will not found anything worng than it issue in outlook

    For Outlook

    Go to Account option or account settings double click the account and go to more settings in outlook

    For Exchange

    Just Check Your recipient Policy

    Please review all the things

    Muhammad Nauman

    08 Maret 2012 11:22
  • Hi,  Shabarinath and Fiona has provided good info & links , please let us know if required more help on this ?


    08 Maret 2012 12:49