none
MSExchange Common Event 4999: Watson report for M.Exchange.Net and M.E.RpcClientAccess.Service

    Întrebare

  • Our CAS servers with SP2 Rollup 3 have these error throughout the day.  It seems the .net the RPCClientAccess service keep crashing.  Any idea what caused these errors?  Thanks

    ---------------
    Watson report about to be sent for process id: 4640, with parameters: E12, c-RTL-AMD64, 14.02.0297.000, WS, M.Exchange.Net, M.E.E.ExDateTime.AddDays, System.ArgumentOutOfRangeException, 9da0, 14.02.0309.000.


    Watson report about to be sent for process id: 3572, with parameters: E12, c-RTL-AMD64, 14.02.0309.002, M.E.RpcClientAccess.Service, M.Exchange.StoreProvider, M.M.MapiStore.GetFidFromEntryId, M.E.D.Storage.StoragePermanentException-21817, 7d95-e2e7, 14.02.0309.000.

    • Editat de AndyHWC 29 iunie 2012 19:02
    29 iunie 2012 16:24

Toate mesajele

  • HI,

    Check this article: http://support.microsoft.com/kb/2665115

    Try the steps mentioned in the above. If still not working, I believe we are hitting a bug.


    APK

    30 iunie 2012 16:33
  • We don't have any special character in our database name.  We have seen these 4999 errors for more than a year.  SP1 RU5 fixed one or two but the .net and RPC remain.  I suspect it has something to do with the sporadically mailbox freeze that random user are experiencing. 

    http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/a112680e-2839-451d-b571-22e846d5af77/#6dfeb568-4368-4bc1-99b6-c73ab0e23433

    1 iulie 2012 16:17
  • Hi
       Invalid user context cookie found in proxy response" error message and an event ID 4999 occur when you use an Exchange 2010 SP2 CAS server as a proxy to an Exchange 2007 CAS server.
      http://support.microsoft.com/kb/2696649
     Is it helpful to your issue?
         TechNet Subscriber Support in forum
      If you have any feedback on our support, please contact tngfb@microsoft.com

    Terence Yu

    TechNet Community Support

    2 iulie 2012 03:08
  • Our two errors do not seem to relate to M.E.Clients.Owa,  We had this problem before SP2, we was hoping SP2 will resolve this problem.  We do not have Exchange 2007. 

    2 iulie 2012 04:07
  • Hi
       Do you enable
    Forefront on exchange 2010?
       Do you update it to last version?
       I find someone disabled / reinstall FF and solve the problem.

    Terence Yu

    TechNet Community Support

    2 iulie 2012 06:20
  • No, we don't use Forefront, we use Scanmail.  I am actually looking at SP1 for Scanmail.

    2 iulie 2012 13:40
  • Hi
       If it is convenient, you can disable scanmail one day and find result. 
       Many event 4999 errors are caused by antivirus or AD connection.

    Terence Yu

    TechNet Community Support

    3 iulie 2012 01:57
  • Good idea, I think we can afford a few hours without AV scanning.

    3 iulie 2012 03:09
  • I stopped all three scanmail services on one of the CAS/HT.  I still see below in just 30 minutes.  Sadly, the timing of the error also correlated to a mailbox freeze.

    Watson report about to be sent for process id: 4688, with parameters: E12, c-RTL-AMD64, 14.02.0297.000, WS, M.Exchange.Net, M.E.E.ExDateTime.AddDays, System.ArgumentOutOfRangeException, 9da0, 14.02.0309.000.
    ErrorReportingEnabled: False


    • Editat de AndyHWC 3 iulie 2012 18:34
    3 iulie 2012 13:13
  • Hi
       According to your 4999 error, I can't find clue of mailbox freeze.
       Maybe you can open support case from MS.

    Terence Yu

    TechNet Community Support

    4 iulie 2012 01:32
  • Any way to fix for the two 4999 errors? 

    Do you know what might caused those mailbox freezes?  The problem is not widespread and seems to affect one mailbox at a time for a few minutes.  I even move the affected users to a very relax throttling policy (used by BES) and they still have problem. 

    I increased the throttling logging to max on the CAS servers a few weeks ago but nothing is logged yet.   I just did the same to the MBX and HT roles.  Does the change require a reboot? 

    4 iulie 2012 02:20
  • Hi
       If I meet this problem, I will export this mailbox to past and impost pst to this user again. export process will ignore broken email.
       If it doesn't work, I will remove user and recreate it again. Then I will import email to this account.
       If it doesn't work, it seems to be client issue. I will offer other desktop\laptop to user and test it again.

    Terence Yu

    TechNet Community Support

    4 iulie 2012 02:43
  • Some of these users are critical users, I am reluntant to do a export/import as they have lots of meeting request, probably as organizers too.  I did ran the mailbox repair command with -coruptiontype searchfolder, aggregatecounts, provisionedfolder, folderview and all except one came back negative. 

    Not a desktop/laptop issue for sure.  When the problem occurs, users cannot OWA from another workstation, I cannot free/busy search on them too.  iphone, Blackberry not syncing either.  The whole mailbox is "freeze", usually it only last 1-2 minutes but worst case I seen 30+ minutes!  It almost looks like Exchange throttling to me but I cannot see any error point to throttling.  Do you think setting the logging level to high will catch more info?



    • Editat de AndyHWC 4 iulie 2012 14:20
    4 iulie 2012 14:19
  • Hi
      You can move these move these affect users to other database.
      You should get log when mailbox is freezed.  The more infromation you have,the better.

    Terence Yu

    TechNet Community Support

    5 iulie 2012 01:34
  • I tried that with two of the users (move to a diff store).  It seemed to help one user for a few months but the problem came back.  For the other user, it made no difference. 

    Any idea about the 4999 errors,  esp the M.E.E.ExDateTime.AddDays out of range exception.  This seems to correlate to many "freeze", having said that, this seems to logged almost hourly, so it maybe just an coincidence. 

    5 iulie 2012 05:04
  • Hi
       I think it is mailbox problem not rpc service problem.
       When rpc service can't access mailbox or meet problem, event 4999 will be logged. (cas cpu 100%,memeory 100%,network problem.
       "M.E.E.ExDateTime.AddDays out of range exception" It involves source code. You can open ticket from MS or ask similar question to msdn forum.

    Terence Yu

    TechNet Community Support

    6 iulie 2012 01:45
  • can you run Get-Mailbox -Arbitration | fl and paste the output.

    We should have 3 arbitration mailboxes 2 System Mailboxes and 1 FederatedEmail.

    among 2 system mailboxes there is one that ends with a Guid "Ed9" which should be available on any of the mailbox servers.


    M.P.K ~ ( Exchange | 2003/2007/2010/E15(2013)) ~~ Please remember to click “Vote As Helpful" if it really helps and "Mark as Answer” if it answers your question, “Unmark as Answer” if a marked post does not actually answer your question. ~~ This Information is provided is "AS IS" and confers NO Rights!!

    • Propus ca răspuns de Pavan Maganti 15 decembrie 2012 05:06
    • Anulare propunere ca răspuns de Pavan Maganti 15 decembrie 2012 05:06
    14 decembrie 2012 07:23