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Unified Messaging E2K10 Voicemail Question (with Lync Integration)

    Întrebare

  • ISSUE DESCRIPTION

    Environment : E2k10 Unified Messaging, Lync  2010

    Issue is that the voice mail box is not available for a
    user.

    We created a normalization rule in Lync

    Configured users to receive voice mails in UM Auto Attendant

    Now, the Auto Attendant on Exchange UM is able to recognize
    the extension of the user.

    After these steps, we were able to directly leave a voice mail
    after calling the user.(Auto attendant option of not allowing to ring the user was selected). 

    However, after ringing the user and he missing the call,
    UM says that voice mailbox does not exist for the user.

    Any Ideas?

    Abhay Kamath (MSFT)- Global Partner Services

    14 februarie 2012 23:03

Toate mesajele

  • Hard to understand your scenario.  Are calls flowing through Lync to the associated UM AA for the UM Dial plan associated with Lync?  Then is the caller trying to use speech or using directory lookup or simply entering in a number?  From what I can tell from the information you gave the UM AA is attempting to transfer out to a destination.  Can I assume this is a Lync EV user?  If so, is the Lync user UM enabled with both the SIP and "extension" EUM addresses?  Try to increase the logging level for UM and see the integration data for the failed call where you are expecting it to integrate to a mailbox and see what integration is passed to UM.

    15 februarie 2012 08:22
  • hi,

    Please enable logging on Lync sever Front-end for following components and post the output.

    SIPSTACK

    S4

    EXUM routing

    Inbound Routing

    Outbound Routing

    15 februarie 2012 15:48