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TMG 2010 NIS update failed to install , it is giving Fatal Error

    Question

  • Hi ,

    I am running Forefront TMG 2010 and the NIS update failed to install , it is showing Fatal Error under Monitoring Tab , I presume that due to NIS update failure some of my clients PC in LAN is not able to ping " Forefront TMG 2010 (Ver-7.0.9193.500) "- it is acting as the gateway of my LAN.

    Tried to download the NIS update manually from the update center and tried to install but failed.

    The log which I got from ISA_Updatelog folder is below .

    2/4/2013 11:12:44 AM INFO    Going to search Microsoft Update via proxy: localhost:8080
    2/4/2013 11:12:44 AM INFO    Network Inspection System updates will be searched...
    2/4/2013 11:12:44 AM INFO    Network Inspection System updates will be re-installed as requested.
    2/4/2013 11:12:44 AM INFO    Proxy: localhost:8080
    2/4/2013 11:12:44 AM INFO    Searching for updates, source = Microsoft Update Direct, criteria=(IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains 'ae4483f4-f3ce-4956-ae80-93c18d8886a6' and CategoryIDs contains 'e0789628-ce08-4437-be74-2495b842f43b'), attempt=1
    2/4/2013 11:12:55 AM INFO    Search completed with 0 warnings
    2/4/2013 11:12:55 AM INFO    Search completed successfuly
    2/4/2013 11:12:55 AM INFO    Found update: Definition Update for Microsoft Forefront Threat Management Gateway (Network Inspection System 4.32)
    2/4/2013 11:12:55 AM INFO    Found update: Definition Update for Microsoft Forefront Threat Management Gateway (Network Inspection System 17.36.0.0)
    2/4/2013 11:12:55 AM INFO    Found 2 Network Inspection System updates
    2/4/2013 11:12:55 AM INFO    Downloading Network Inspection System updates...
    2/4/2013 11:12:56 AM INFO    Download progress 0
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    2/4/2013 11:15:25 AM INFO    Installing Network Inspection System updates...
    2/4/2013 11:15:25 AM INFO    Installation progress 0
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    2/4/2013 11:15:41 AM ERROR   Installation succeeded with error, hr = 0x  240003
    2/4/2013 11:15:41 AM INFO    Process installed update, index=0
    2/4/2013 11:15:41 AM ERROR   Failed to install Definition Update for Microsoft Forefront Threat Management Gateway (Network Inspection System 4.32) update, hr = 0x80070643
    2/4/2013 11:15:41 AM INFO    Process installed update, index=1
    2/4/2013 11:15:41 AM INFO    Successfuly installed Definition Update for Microsoft Forefront Threat Management Gateway (Network Inspection System 17.36.0.0) update

    Two primary error codes are reflected here "hr = 0x80070643 " &  "hr = 0x  240003".

    Please help on this problem , as some of the client PCs in LAN are not able to reach the Gateway - Forefront TMG 2010.


    Regards, Kumar Lokesh Singh, Assistant Manager Systems, Larsen & Toubro Ltd.-ECC Division.

    Monday, February 04, 2013 6:07 AM

All replies

  • Hi,

    Thank you for the post.

    You may try this blog and see if it works: http://blogs.technet.com/b/isablog/archive/2012/04/12/nis-amp-anti-malware-info-is-not-updated-as-expected-in-update-center.aspx

    Regards,


    Nick Gu - MSFT

    Tuesday, February 05, 2013 7:30 AM
    Moderator
  • Dear Nick,

    Self tried the above steps mentioned in blog link , but still the problem exists.

    After doing modifications as suggested in the blog here is what i get (below screen-snap) for your ref.

    1. Malware Inspection is showing the last update date as " 02-Jun-2013"

    2. NIS is again showing the same old date.

    Pls suggest.



    Regards, Kumar Lokesh Singh, Assistant Manager Systems, Larsen & Toubro Ltd.-ECC Division.

    Wednesday, February 06, 2013 3:15 AM
  • Hi there - interestingly I see the same issue with the last update on the exact same date - is it that MS have stopped updating NIS or that it requires a certain Service Pack? (we are still on SP1).

    Cheers,


    Jim.

    Wednesday, February 06, 2013 6:02 AM
  • Though my malware update shows as today

    Wednesday, February 06, 2013 6:03 AM
  • Hi,

    Thank you for the update.

    “NIS is again showing the same old date” - To verify the NIS signature state, you may query from this link: http://catalog.update.microsoft.com/v7/site/Search.aspx?q=NIS,

    Regards,


    Nick Gu - MSFT

    Friday, February 08, 2013 3:26 AM
    Moderator
  • Dear Nick,

    As suggested , I tried the above link on TMG Server and below shown image shows the result 

    I tired to override the current signature set of the "NIS" and install the updates and below shown image shows the result.

    But still the NIS is showing same old date of "28th NOV-2012. I could not upload the 3rd image due to restrictions . Please suggest.


    Regards, Kumar Lokesh Singh, Assistant Manager Systems, Larsen & Toubro Ltd.-ECC Division.

    Friday, February 08, 2013 4:47 AM