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Error code:0x80070002. The system cannot find the file specified. [80070002]

    Question

  • Have a couple machines with this error.

    Typically they had FEP removed, then upon reinstall get this error in the EPPsetup.log (never even make it to the felinstall msi log)

    Thoughts?


    ERROR 2011/12/02 16:35:02:012 TID:7688 PID:3348
    Operation failed: MorroBootstraper::CInstallFlow::InternalRun - GetCompetitiveAppRemoveAction - Cannot complete the Forefront Endpoint Protection installation. An error has prevented the Forefront Endpoint Protection setup wizard from completing successfully. Please restart your computer and try again. Error code:0x80070002. The system cannot find the file specified.   [80070002]

    INFO 2011/12/02 16:35:02:012 TID:7688 PID:3348
    Show dialog, ID [10]

    ERROR 2011/12/02 17:15:45:470 TID:7688 PID:3348
    Operation failed: Flow InternalRun - Cannot complete the Forefront Endpoint Protection installation. An error has prevented the Forefront Endpoint Protection setup wizard from completing successfully. Please restart your computer and try again. Error code:0x80070002. The system cannot find the file specified.   [80070002]

    ERROR 2011/12/02 17:15:45:470 TID:7688 PID:3348
    Operation failed: Setup - Cannot complete the Forefront Endpoint Protection installation. An error has prevented the Forefront Endpoint Protection setup wizard from completing successfully. Please restart your computer and try again. Error code:0x80070002. The system cannot find the file specified.   [80070002]

    Friday, December 02, 2011 11:41 PM

All replies

  • Hi Jon,

    Thank you for your post.

    Please try to access FEP installation share folder on DP server from client, or check the advertise settings refer to this blog article.

    If there are more inquiries on this issue, please feel free to let us know.

    Regards,


    Rick Tan

    TechNet Community Support

    Monday, December 05, 2011 7:31 AM
  • Hi Rick,

    This is just a simple install from the user's desktop.  They are full admins and are not restricted in anyway.

    Typically this situation has occured after removing FEP and attempting to reinstall.

    We cannot figure out why it keeps erroring this way.

    Monday, December 05, 2011 10:55 PM
  • Hi Jon,

    Oh, please perform these steps to troubleshooting.
    1. Install FEP in clean boot mode
    2. Run Program Install and Uninstall troubleshooter tool in KB2438651.
    3. Run Process Monitor utility to find out any access deny entries during the FEP installation
    4. Double check client KB981889 installed, Windows firewall enabled, WMI service running, Secondary Logon service disabled, UAC disabled
     
    Regards,


    Rick Tan

    TechNet Community Support

    Wednesday, December 07, 2011 8:38 AM
  • Hi Jon,
     
    I would like to confirm what is the current situation?

    Regards,


    Rick Tan

    TechNet Community Support

    Friday, December 16, 2011 2:10 AM
  • Still broken, nothing works.  We tried other steps as well such as using /noreplace as it's failing during the competitive uninstall piece and nothing works.

    All your steps have been tried nothing fixed it.

    Thursday, December 22, 2011 4:54 PM