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TMG 2010 SP1 Long Startup Time! Hung Service. Looks Like A Bug!

    Question

  •  

    Hi There,

    I have found that TMG 2010 SP1 is taking a long while to startup now. This never used to happen. There were two main changes made to the TMG 2010 over the last few months.

    1. Change to use SQL Server Express Database on the local server. It was using file based before.
    2. Installation of SP1

    Now restarts are taking ~ 7 to 8 minutes and errors are being show in the Event Viewer:

    The Microsoft Forefront TMG Managed Control service hung on starting.

    Any ideas why this might be happenning?

    I also backup our configuration every now and then and I have noticed that since one of these changes the file change has doubled. Configuration used to be ~ 7mb XML and its not 16mb XML.

    Any ideas?

    Thanks

    • Edited by Jiriteach Wednesday, August 25, 2010 11:19 PM
    Wednesday, August 25, 2010 11:17 PM

Answers

All replies

  • Ok so I have done some testing. I basically built a fresh TMG 2010 server. This was installed on Windows Server 2008 R2 X64.
    After the install things seemed to work very well. I didn't setup any rules and left it as is.

    I then decided to install SP1. Rebooted and I get the same problem as we are experiencing on our production TMG 2010 SP1 server.

    The Microsoft Forefront TMG Managed Control process just hangs and takes ~ 7 minutes to start.

    This is not even with any configuration ... Just the base.

    The server reboots fine and I can log into Windows fine, its just the control process takes forever!

    Looks like a bug and issue. Can someone confirm please?

    Cheers

    Wednesday, August 25, 2010 11:17 PM
  • Hi,

    I didnt found any case with this symptom after installing SP1. Few questions:

    Is it a physical or virtual server?

    Have we installed all the windows updates?

    If its a virtual server , is it on hyper v or something else?

    Try changing  Microsoft Forefront TMG Managed Control service to Delayed Start and see how it goes.

    Thanks,

    Junaid 

    Thursday, August 26, 2010 2:42 AM
  • Hi,

    I didnt found any case with this symptom after installing SP1. Few questions:

    Is it a physical or virtual server?

    Have we installed all the windows updates?

    If its a virtual server , is it on hyper v or something else?

    Try changing  Microsoft Forefront TMG Managed Control service to Delayed Start and see how it goes.

    Thanks,

    Junaid 


    Our production server is a physical server and the test server I used earlier is a virtual server on a Hyper-V Core. Both servers have the latest Windows Updates as well as the Hyper-V Core.

    Have tried Delayed Start and that hasn't made any difference.

    Cheers

    Thursday, August 26, 2010 2:44 AM
  • Please contact me offline (yurid@microsoft.com), I know what you are talking about and we have a private fix (post SP1) for this particular issue.

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes
    Tuesday, August 31, 2010 2:46 AM
  • Please contact me offline (yurid@microsoft.com), I know what you are talking about and we have a private fix (post SP1) for this particular issue.

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes


    Thanks! I have emailed you.

    Cheers

    Thursday, September 02, 2010 1:48 AM
  • @Jiritech

    I saw long boot time and hung services on the first reboot after upgrading a UAG server. Following reboots did not show this behaviour.

    Ole Thomsen

     

    Thursday, September 02, 2010 5:15 AM
  • Please contact me offline (yurid@microsoft.com), I know what you are talking about and we have a private fix (post SP1) for this particular issue.

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes


    Just to let everyone know. The private fix that Yuri provided me has fixed my issue. Thanks Yuri!

    Cheers

    Thursday, September 02, 2010 8:09 PM
  • ...except now none of us know what that private fix was,...since it was,...private..
     

    --
    Phillip Windell
     
    The views expressed, are my own and not those of my employer, or Microsoft,
    or anyone else associated with me, including my cats.
    -----------------------------------------------------
    "Jiriteach" <=?utf-8?B?SmlyaXRlYWNo?=> wrote in message news:03385d86-07fc-4585-a68b-a1323701323b...

    Please contact me offline (yurid@microsoft.com), I know what you are talking about and we have a private fix (post SP1) for this particular issue.

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes


    Just to let everyone know. The private fix that Yuri provided me has fixed my issue. Thanks Yuri!

    Cheers

    Thursday, September 02, 2010 8:58 PM
  • If you are experiencing the same problem you can open a support case with Microsoft and since it is a bug it will not be charged. Here it is the support link to open a case (choose TMG and follow the wizard):

    http://support.microsoft.com/select/Default.aspx?target=assistance

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes
    Thursday, September 02, 2010 9:01 PM
  • ...except now none of us know what that private fix was,...since it was,...private..
     

    --
    Phillip Windell
     
    The views expressed, are my own and not those of my employer, or Microsoft,
    or anyone else associated with me, including my cats.
    -----------------------------------------------------
    "Jiriteach" <=?utf-8?B?SmlyaXRlYWNo?=> wrote in message news:03385d86-07fc-4585-a68b-a1323701323b...

    Please contact me offline (yurid@microsoft.com), I know what you are talking about and we have a private fix (post SP1) for this particular issue.

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes


    Just to let everyone know. The private fix that Yuri provided me has fixed my issue. Thanks Yuri!

    Cheers


    Hi Phillip,

    This was an unofficial hotfix which I have to install onto my TMG 2010 SP1 servers. The fix is being rolled into an Update which is coming for TMG 2010 SP1 soon.

    Cheers

    Thursday, September 02, 2010 9:01 PM
  • OK.
    Thanks.

    --
    Phillip Windell
     
    The views expressed, are my own and not those of my employer, or Microsoft,
    or anyone else associated with me, including my cats.
    -----------------------------------------------------
     
    "Jiriteach" <=?utf-8?B?SmlyaXRlYWNo?=> wrote in message news:2b86c103-2a58-42ae-941b-c1118a0786be...
    ...except now none of us know what that private fix was,...since it was,...private..
     

    --
    Phillip Windell
     
    The views expressed, are my own and not those of my employer, or Microsoft,
    or anyone else associated with me, including my cats.
    -----------------------------------------------------
    "Jiriteach" <=?utf-8?B?SmlyaXRlYWNo?=> wrote in message news:03385d86-07fc-4585-a68b-a1323701323b...

    Please contact me offline (yurid@microsoft.com), I know what you are talking about and we have a private fix (post SP1) for this particular issue.

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes


    Just to let everyone know. The private fix that Yuri provided me has fixed my issue. Thanks Yuri!

    Cheers


    Hi Phillip,

    This was an unofficial hotfix which I have to install onto my TMG 2010 SP1 servers. The fix is being rolled into an Update which is coming for TMG 2010 SP1 soon.

    Cheers

    Thursday, September 02, 2010 9:08 PM

  • Software Update 1 for Microsoft Forefront Threat Management Gateway (TMG) 2010 Service Pack 1 is available now for download, check it here : http://www.microsoft.com/downloads/en/details.aspx?FamilyID=695d0709-0d8b-45ee-afdb-727c4428ca4d

    If not mistaken, the hotfix should be included into this update.


    Tarek Majdalani | MS Forefront Edge Security MVP | http://www.elmajdal.net
    Tuesday, September 21, 2010 10:18 PM

  • Software Update 1 for Microsoft Forefront Threat Management Gateway (TMG) 2010 Service Pack 1 is available now for download, check it here : http://www.microsoft.com/downloads/en/details.aspx?FamilyID=695d0709-0d8b-45ee-afdb-727c4428ca4d

    If not mistaken, the hotfix should be included into this update.


    Tarek Majdalani | MS Forefront Edge Security MVP | http://www.elmajdal.net


    Yup its included. I have run and tested this. Works well with the SU.

    Cheers

    Tuesday, September 21, 2010 10:19 PM
  •  

    Cool.. thanks for the confirmation :)

     


    Tarek Majdalani | MS Forefront Edge Security MVP | http://www.elmajdal.net
    Tuesday, September 21, 2010 10:21 PM
  • Hi guys, I have this same issue, I have applied the update, it did NOT remedy the issue for me.. this is running in a VM

    has anyone else seen this ?

     

    Saturday, September 25, 2010 1:29 AM
  • Since this thread was fixed with a hotfix, your problem might be different. I recommend you create a new thread and provide more details about the scenario and error message.

    Thanks,

     


    Yuri Diogenes [MSFT] - http://blogs.technet.com/yuridiogenes
    Saturday, September 25, 2010 5:59 PM