MS BPOS Live Meeting users unable to login via outlook addin or direct https link
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lundi 26 avril 2010 12:09
I have MS BPOS subscription and i recently added two users in addition to my admin account to the BPOS user list. I am able to login successfully (using admin account) with MS Outlook Addin and from https://www.livemeeting.com/cc/myorgname
But when i try to do the same with the newly created user accounts, i am not able to do the same. From Outlook Addin i get the message "Your login information is invalid. Please check your user login and password, and try again" and when i try from web url i get the message "Invalid login name or password, please try again" Strange this is that with the same username and password i am able to login into Online Services Sign-in client and access Live Meeting web interface.
I need to provide my users facility to use Outlook Addin instead of they going to web interface from Online Services Sign-in client, but the above mentioned issue is preventing the rollout. Any help on this will be greatly appreciated.
Thanks
Samad
Samad
Toutes les réponses
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lundi 26 avril 2010 12:39
Hello, after installing the Outlook addin on the client's machines did you choose the option in the Sign in Client to reconfigure desktop applications (on the options tab while signed in) ? I've had problems in the past where the Outlook Addin wasn't working and I had to choose the option to reconfigure desktop application in the sign in client before it started working.
I'd also compare the settings between your admin account and the user accounts. If you go into the user account settings and click the Test Connection button does it work?
Chad
Chad Mosman, MessageOps | www.MessageOps.com -
lundi 26 avril 2010 13:57
I tried reconfiguring desktop app on another computer thinking that it might corrupt the existing profile, but it didnt help. Compared the admin account and user account, only difference is the admin preliveges. When i click on Test Connection it says "Your login information is invalid. Please check your user login and password, and try again"
Thanks
Samad
Samad -
mardi 27 avril 2010 07:15Please help..
Samad -
lundi 3 mai 2010 17:16
Samad,
Please try the following steps.
In order to configure the Live Meeting 2007 add-in for Outlook 2007, follow these step:
1. Log in to the Sign-In Client with your Microsoft Online user account
2. Launch Outlook 2007 from teh Sign-In Client
3. Click Conferencing, then select User Accounts
4. Make sure the Sign-in name field is left blank
5. For the URL, enter in: https://lm.microsoftonline.com
6. Make sure the checkbox is left unchecked as well for specifying a username and password (the Sign-In Client will handle the username/password information)
7. Click Advanced
8. Make sure both checkboxes are unchecked as well
9. Click OK, then click Test Connection
10. Once the connection has been verified, click OK, then OK to close the configurationFurther Information
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The username field may be populated with the username you are currently logged into Windows with - make sure this field is blank before continuing.Hope this helps.
Thanks,
Ben
- Proposé comme réponse Ben Nantin - BPOS Support lundi 3 mai 2010 17:16
- Marqué comme réponse Richard Pennington - BPOS SupportModerator mardi 18 mai 2010 00:31
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mardi 9 novembre 2010 15:42
I'm having the same issue. Did you find a solution?
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mercredi 10 novembre 2010 20:43This is probably fixed for you by now, but I find there is a lag time of 1-2 hours between BPOS account creation and the ability for the new user(s) to connect to live meeting and communicator. My new users are usually able to connect just fine after a few hours.
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mardi 22 mars 2011 06:05
Hi there
Does a user have to have a full BPOS license in order to use the live meeting plugin for outlook? Just say a user only has live meeting and there mail is hosted elsewhere, will the live meeting plugin for outlook still work?
thanks
Nichole
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