MS sign in issue for some users.
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lundi 7 mai 2012 17:15
Hi
I have more than 7000 users on BPOS. Suddenly some users are not able to Sign in Microsoft Sign in application. After Doing some troubleshooting found the certificate coming from BPOS should old expiration date.
Some user fixed with this command - cacls "%appdata%\Microsoft\Crypto\RSA" /t /e /c /g %userdomain%\%username%:F
Client Side Certificate showing expire date- Microsoft Online Services BPOS EMEA CA5 Certificate CA5
Can you please given me details about how this certificate issues by BPOS and why suddenly some users are showing expire certificate date and not able to Sign in.
What is root cause and how to over come this quicky ?
Mangesh
Toutes les réponses
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lundi 14 mai 2012 19:25
Mangesh,
The certificate you are referring to is downloaded by the Sign-in client. If your users can't sign in, it will be expired as they only last for a few days (it is renewed every time the user logs in). You can view the SIC logs for explanation of why the user is failing to log in. The logs are located at:
%USERPROFILE%\AppData\Local\Microsoft\Sign In\logs in Windows 7/Vista.If this is an ongoing issue (and critical), I would highly recommend contacting BPOS support for a quicker resolution.
Have a great day,
Dan
www.insecurityinc.info
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