Bug? Alert status iw Warning, but there are no alerts (Unable to clear alert state)
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jeudi 11 février 2010 18:18SCE 2010 RC v7.0.2346.0
SCE Console, Computer Groups, All Windows Clients
I have a client with an Alert Status of "Warning", and Update Status of "Unknown" and an Agent Status of "OK". If I select the client, go to the details pain and click on the "Warning" alert; the alert window pops up however there are no alerts shown in the window. The result is that I am unable to clear the alert.
Toutes les réponses
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jeudi 11 février 2010 18:27I have 4 Windows XP clients that exhibiting similar symptoms; one that I just created. I pulled up an XP Client with an alert, closed the alert, and now the Warning has not cleared and the client still reports an alert.
So I'm thinking the problem is that sometimes when I close an alert, it doesn't close entirely. -
jeudi 18 février 2010 00:18
Hi Lohman,
Can you try the one (or both) of the following:- Press F5 to refresh the computers view
- Select a different computer group and then navigate back to All Windows Clients
We don't immediately update the information in the computer views, so it is possible for an alert to be manually resolved, or autoresolved and the computers view to have old information for a short period.
We will get updated information on alerts:- Whenever you change between computer groups
- When the current view is refreshed (either by pressing F5, or after clicking on the yellow information bar which appears after 10 minutes)
If the above still leaves you with incorrect information, let us know if we can arrange to do a troubleshooting session with you - drop us an e-mail to scedata@microsoft.com with your contact information.
Thanks
Richard
This posting is provided "AS IS" with no warranties, and confers no rights. -
lundi 22 février 2010 21:37It seems to be clearing itself out, somehow. I still have two servers that have a Warning alert and when I click on the alert there is nothing shown. No matter of refreshing seems to be able to clear this out. It seems like it took several days for those other computers to finally realise that they had no alerts. I currently have two systems with Warning that I could show to you. Let me know if you want to check it out.
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lundi 22 février 2010 23:18I just created another one of these servers that have an alert status but no alerts. This server had 4 alerts. After closing all 4 alerts I refreshed SCE all over the place and I can't get the Alert status to change to OK, even though there are no alerts available. It seems like there's something stuck in the backend of SCE: As though something runs on a schedule to update the alert status, and that scheduled refresh hasn't yet occured.
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jeudi 25 février 2010 01:56Thank you for letting us troubleshoot this, we really appreciate it.
We don't currently have an explanation for why this is occuring.
For others who are following this thread - please post a note in this thread if you are also seeing this issue.
Thanks
Richard
This posting is provided "AS IS" with no warranties, and confers no rights. -
vendredi 21 mai 2010 19:17My alert status are also not updating properly.
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vendredi 18 juin 2010 10:48
Also having this problem?
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jeudi 1 juillet 2010 09:07Yep, me too.
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samedi 3 juillet 2010 02:08I am having this issue, but only with my Windows 7 Enterprise x32 clients. (All other's are XP, 2003, 2008, 2008 R2)
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jeudi 15 juillet 2010 12:45
I am also experiencing this issue.
The computers involved are all running server OSs, one each of these:
Windows Server 2003 Enterprise
Windows Server 2003 R2 Standard
Windows Server 2003 R2 Enterprise
Michael M. Thornberg
System Administrator
Accobat A/S -
mercredi 28 juillet 2010 15:02
Also having this issue with multiple Windows Server 2008 R2 OS's.
Running SCE 2010 Version 7.0.2432.1
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jeudi 19 août 2010 14:11
Exactly the same issue here. 4 out of 20 clients. Alle 4 are W2008R2.
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jeudi 19 août 2010 15:19
Have you guys tried flushing the health service and state cache for those clients? It's in monitoring pane->discovered inventory. Highlight one of your problem clients and under health service tasks on the right pane you should see an option to flush health service and state cache. Monitor this client to see if the warnings/alerts come back.
Thanks,
Tim
Ok, so I changed my name...you can still call me Tom if you like. It's a...jump...to conclusions...mat.
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mercredi 3 novembre 2010 12:41I have 4 Servers with the same Problem too.
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jeudi 4 novembre 2010 14:50
Also having this Problem on a few Windows Server 2008 R2´s
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lundi 15 novembre 2010 13:18
I have this problem too.
OSes affected - XP/2003R2/2008R2
-=C U=- -
lundi 14 février 2011 19:00I also am having this problem, really only happening to server 2008 R2's (both VM and physical) some of them are okay though.
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mercredi 9 mars 2011 13:56Tim, I do not see a Flush Heath Service task entry on the right pane.
Thanks Roy -
mercredi 9 mars 2011 13:59I too am haveing the problem. It appears to only be on SOME of my 2008 R2 servers (with and without SP1). I have noticed that these same systems appear as HEALTHY in the Discovered Inventory list.
- Modifié Roy in Acworth mercredi 9 mars 2011 14:03 More info
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mercredi 9 mars 2011 14:12
so your screen doesn't look like this? Not sure why the image turned out so small, sorry!
http://i29.photobucket.com/albums/c263/capdod/support/tasks.jpg
Ok, so I changed my name...you can still call me Tom if you like. It's a...jump...to conclusions...mat.
My Blog Site: http://tmagnuson.wordpress.com -
mercredi 9 mars 2011 14:17
No, where your's shows "Health Service Tasks" mine has "Windows Computer Tasks". Below that I have "Windows Computer Reports".
The only thing we have in common is "State Actions" and we have the same 3 actions available there.
Thanks Roy -
mercredi 9 mars 2011 14:20
hmm..well let me look at an R2 server, I don't think they're any different though..
edit: Nope, R2 is no different for me.
Ok, so I changed my name...you can still call me Tom if you like. It's a...jump...to conclusions...mat.
My Blog Site: http://tmagnuson.wordpress.com -
mercredi 9 mars 2011 14:24I see "Windows Computer Tasks" when I go to Monitoring->Windows Computers, not discovered inventory
Ok, so I changed my name...you can still call me Tom if you like. It's a...jump...to conclusions...mat.
My Blog Site: http://tmagnuson.wordpress.com -
mercredi 9 mars 2011 14:31
Definitnatly in Discovered Inventory see http://cid-6372e0958f1d1d72.photos.live.com/self.aspx/Screen%20Shots/Discovered%20Inventory.jpg
Thanks Roy -
jeudi 10 mars 2011 22:22
Here is what mine looks like as well.
http://cid-f1b2723372bac022.photos.live.com/browse.aspx/ms?uc=1
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mercredi 22 février 2012 19:15Has anyone figured out why SCE does this? 30% of my computers have a Warning yet when I open the warning there are no active alerts. This issue makes this product very unreliable!
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mercredi 7 mars 2012 15:55
I am seeing this same behavior of an Alert status of Error, but no errors listed. Using Health Explorer, I found that sme of the computers (mostly servers) had Disk Fragmentation warnings. After defragmentation, and waiting a day to check the systems, the same systems had Error Alerts, but no errors listed. Attempting to Reset Health (because there is no Health Serice Tasks group in my task pane) when in the Computers view had no effect. I went to the Monitoring View and selected Disk Health under the Health Monitoring node of the Microsoft Windows Server node. I then clicked on the Logical Disk Fragmentation warning and clicked Reset Health. That cleared the warning. It also cleared the Error Alert from some, but not all, of the machines in the Computers view.
I am also seeing that VM hosts show errors for their VMs when their Error link is clicked. On one host, it shows an error for a VM that it does not host.
Do we need to call the Orkin man?
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