Windows ThinPC fails to open DOC files from internet or intranet via ie9

• jeudi 15 mars 2012 15:07

   

   
  

  0

  Working on Windoes ThinPC with Office 2010:

  When clicking on a DOC document on the internet or intranet,

  Windows/ie prompt asks:  "What would you like to do with the ... file?"
  Click on OPEN
  Microsoft Word windows pops with scrawling messages and moving bar from left to right:
  first: "Microsoft Word has stopped working.  Windows checking for solution..."
  then: "Trying to recover your information"
  then: window closes and nothing happens.
  However, if one opens WORD at this point, the document recovers and is shown.
  
  If word was already opened, the same sequence happens, only it ends with:
  "Microsoft Word has stopped working", [Close Program] button only option to click, and Word closes. Then, if opened, the docx appears.
  
  The same site from non ThinPC Windows 7 workstation, Word simply opens the document same if already Word is opened or not.

  When Word is called from IE to open a DOC file (NOT DOCX), it appears that it needs to translate it to DOCX.

  DOC to DOCX translation fails when called from IE on ThinPC’s.  Regardless of on or off domain.

  Example:  google “jonedoe.docx” – this is actually NOT a docx! But a DOC file, and it fails.

  When Word is called from IE to open a DOCX, not translation occurs and it opens it up fine.

  Example: go to – http://plone.scottsdalecc.edu/career/sample-ws-jane-doe-resume.docx/view and open the sample file.

  This is an actual DOCX file. Works fine!

  Furthermore:  for every attempt to open such file form internet or intranet, you get this application event viewer error:

  Log Name:     Application

  Source:       Application Error

  Date:         3/15/2012 8:38:35 AM

  Event ID:      1000

  Task Category: (100)

  Level:         Error

  Keywords:      Classic

  User:          N/A

  Computer:    ComputerName

  Description:

  Faulting application name: WINWORD.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e310

  Faulting module name: unknown, version: 0.0.0.0, time stamp:0x00000000

  Exception code: 0xc0000005

  Fault offset: 0x00000000

  Faulting process id: 0xc1c

  Faulting application start time: 0x01cd02b0e8b14f3a

  Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE

  Faulting module path: unknown

  Report Id: 291457aa-6ea4-11e1-b487-00505687001a

  Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

      <Provider Name="Application Error" />

      <EventID Qualifiers="0">1000</EventID>

      <Level>2</Level>

      <Task>100</Task>

      <Keywords>0x80000000000000</Keywords>

      <TimeCreated SystemTime="2012-03-15T13:38:35.000000000Z" />

      <EventRecordID>5350</EventRecordID>

      <Channel>Application</Channel>

      <Computer>ComputerName</Computer>

     <Security />

    </System>

    <EventData>

      <Data>WINWORD.EXE</Data>

      <Data>14.0.6024.1000</Data>

      <Data>4d83e310</Data>

      <Data>unknown</Data>

      <Data>0.0.0.0</Data>

      <Data>00000000</Data>

      <Data>c0000005</Data>

      <Data>00000000</Data>

      <Data>c1c</Data>

      <Data>01cd02b0e8b14f3a</Data>

      <Data>C:\Program Files\Microsoft Office\Office14\WINWORD.EXE</Data>

      <Data>unknown</Data>

      <Data>291457aa-6ea4-11e1-b487-00505687001a</Data>

    </EventData>

  </Event>

  Any ideas?

  
  
  • Réponse
  • Citation