Windows 7 32-bit and internal CAC reader errors for Dell Latitudes
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samedi 18 février 2012 12:00Since installing Windows 7 Enterprise 3-bit on Dell Latitude laptops (E6400 series), we are having issues where the internal CAC reader would stop working even in the middle of typing. I have contacted Dell and was told to ensure that the BIOS, chipset and Control Point are the latest. It is still not working. Any suggestions?
- Déplacé tonysoper_MSFT lundi 20 février 2012 21:37 wrong forum (From:TechNet Wiki Discussion)
Toutes les réponses
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mercredi 22 février 2012 06:58
Hi,
Please check the device in Device Manager first. Please contact DELL support for confirming the compatibility of the internal CAC reader in Windows 7 OS.
You can download the Windows 7 Upgrade Advisor to scan your computer for compatibility.Since it is internal CAC reader, you’d better download the appropriate driver from dell.
Meanwhile, I suggest you troubleshoot the CAC reader. (Control Panel-> Troubleshooting-> Hardware->CAC reader)
Windows 7 Compatibility Center
http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspxHope that helps.
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vendredi 24 février 2012 13:40
The driver for the Ricoh card reader is under the chipset category at Dell support here:
http://www.dell.com/support/drivers/us/en/04
Be sure to select Windows 7 32-bit OS. Windows 7 should also update the driver if there is a newer version available.
I would also recommend that you run the Intel automatic updater. Get it here:
http://www.intel.com/p/en_US/support/detect/
That will update the the motherboard drivers and other Intel devices.
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