יום רביעי 26 ינואר 2011 23:21Hi, I have a user cannot accept delegate meeting requests when they are stored in a local personal folder. They can be accepted from the inbox and any subfolder but not from any PST file folder. The error message that appears is:
"Cannot open Calendar folder for user $username$. Your profile is not configured to support this operation for this user"
Please note, the user was able to do this in Outlook 2007, no permissions were changed, just an upgrade to Outlook 2010. The user has delegate access for upwards of 5 managers which all do not work.
Also the calendar for the meeting attendee is not accessible from the preview pane, it shows the same message, so its not so much the "Accept Button" but the access to the other users calendar from the PST file.Any ideas?? I can't find anything on the net for this one...Note: the problem is with the actual delegate, not the user who is sharing their information. The delegate (Personal Assitant) gets the requests and adds them to the Managers calendar, it is the delegate who cant accept the meetings on behalf of her manager
יום חמישי 27 ינואר 2011 08:38מנחה דיון
Try to clean free/busy information. Run outlook.exe /cleanfreebusy
Then, re-add the delegate access, and check the results again.
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יום שישי 28 ינואר 2011 04:38Hi, I tried this and it made no difference. user just got back to me to confirm. not sure where to go now, it seems like a bug???
שבת 29 ינואר 2011 09:44משיב
Have you tested this with a new PST file ?
Nitish Karmakar [MSFT]
יום ראשון 30 ינואר 2011 21:56Hi - yes I have tried it in a new and other PST files, still does not work. It does work in subfolders of the mailbox e.g. inbox\savedx just not outside of the mailbox container.
יום רביעי 02 פברואר 2011 07:35משיב
The delegate access feature works correctly only when your mails (meeting requests etc.) are delivered to your mailbox and not to a personal folders file. The issue seen in Outlook 2010 client is by design. I would suggest that if you wish to troubleshoot this further then please contact us via the various support options that are available to you.
Please visit: http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone for more information. This will help us address your issue more efficiently.
Nitish Karmakar [MSFT]
יום חמישי 03 פברואר 2011 13:53hi, i get this issue when a user is in cache mode, and she is a delegate on a room. is tghis the same issue.
יום שלישי 08 פברואר 2011 09:40משיב
The issue will occur in Outlook 2010 when Meeting request is responded to from a PST.
Nitish Karmakar [MSFT]
יום שישי 11 פברואר 2011 04:39
So I got in touch with Microsoft support, and there is a bug report already, Microsoft refuses to fix this, so while i dont mind that they are leaving it as is it is frustrating that Office 2007 allowed this and its only 2010... I cant see why they would not enable it... this is the response from MS:
This is an Outlook bug and a bug was already open for this, but unfortunately this bug has been rejected by Product Group with following reason:
“After thorough investigation, the Microsoft Office team regrets to inform you that we cannot accept the Hotfix request to resolve this issue. In order to take full advantage of the Delegate Access feature, mail must be delivered to the mailbox on the server and not to a personal folders file on the hard disk. The delegate access capability has since its inception been designed to be used via a Microsoft Exchange account and not with a local PST. During the development of Office 2010, changes had to be made in this area of the code base in order to support features such as handling Multiple Exchange accounts. The changes made are sufficiently broad that returning the behavior to pre-Office 2010 will not be possible.
The workaround that we would recommend your IT team consider is to increase the disk quota of the affected user base such that they no longer need to continuously offload data into a PST. This change will allow your delegate users to regain the previous capabilities, in addition to reducing their workload in managing data between the server and their local store.
Please know we carefully review all Hotfix request because each code change that we implement must maintain or improve the quality and stability of the product. We strive for this to ensure the continuing integrity of the code base and to maintain a supportable product. While we recognize the impact that this issue is having on this customer, we cannot compromise the stability of the product's code base using the Hotfix process.”
יום שני 04 אפריל 2011 13:29
I ran into this problem myself and I wonder, what if the user has a quota limit on his mailbox and he cannot use it for mail? (Meaning that the mails must be cached locally instead of on the server)
Is there any solution to that situation?
יום חמישי 21 יוני 2012 13:02
You can set rules to your incoming mails, so that can move to your PST local folders, else you have to drag all mails manually to your folder.
- הוצע כתשובה על-ידי chandru_ge יום חמישי 21 יוני 2012 13:03