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Cannot install System Center Essentials 2010

Answered Cannot install System Center Essentials 2010

  • יום שלישי 15 יוני 2010 23:04
     
     
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    I am installing this on a brand new, Server 08 R2 x64 box and it fails every time. From the log:

    Property(S): CONFIG_ACCOUNT_FOR_DB = SYSTEM
    Property(S): CONFIG_DOMAIN_FOR_DB = NT AUTHORITY
    Property(S): SOURCEDIR = C:\Users\administrator.CNUBER\Desktop\New folder\SCE2010Select\Setup\AMD64\Server\
    Property(S): SourcedirProduct = {EA43D2A4-0926-445A-A220-6FF0CA34AA09}
    Property(S): MANAGEMENT_GROUP_ID = ea1abb70-a4b5-ce48-b826-5c3390db280f
    Property(S): ROOT_MANAGEMENT_SERVER_PORT_ID = C51B7833-DA54-1653-D8FD-1A738EF8DED5
    Property(S): ProductToBeRegistered = 1
    MSI (s) (90:A8) [15:38:23:023]: Note: 1: 1708
    MSI (s) (90:A8) [15:38:23:023]: Product: System Center Essentials 2010 -- Installation operation failed.

    MSI (s) (90:A8) [15:38:23:024]: Windows Installer installed the product. Product Name: System Center Essentials 2010. Product Version: 7.0.2432.0. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

    MSI (s) (90:A8) [15:38:23:040]: Deferring clean up of packages/files, if any exist
    MSI (s) (90:A8) [15:38:23:040]: MainEngineThread is returning 1603
    MSI (s) (90:B8) [15:38:23:041]: No System Restore sequence number for this installation.
    === Logging stopped: 6/15/2010  15:38:23 ===
    MSI (s) (90:B8) [15:38:23:043]: User policy value 'DisableRollback' is 0
    MSI (s) (90:B8) [15:38:23:043]: Machine policy value 'DisableRollback' is 0
    MSI (s) (90:B8) [15:38:23:043]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (90:B8) [15:38:23:043]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (90:B8) [15:38:23:043]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (90:B8) [15:38:23:043]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (90:B8) [15:38:23:043]: Restoring environment variables
    MSI (s) (90:B8) [15:38:23:051]: Destroying RemoteAPI object.
    MSI (s) (90:8C) [15:38:23:051]: Custom Action Manager thread ending.
    MSI (c) (DC:8C) [15:38:23:052]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (DC:8C) [15:38:23:053]: MainEngineThread is returning 1603
    === Verbose logging stopped: 6/15/2010  15:38:23 ===

    Any thoughts on this? I am stuck! Thanks!

     

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  • יום רביעי 16 יוני 2010 08:22
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    Hi,

    According to the log you posted, it can be the problem with Windows Installer service on the Windows Server 2008. You can try restarting the service.

    In addition, if there is any additional log, please paste here so that we can analyze it.

    Vivian Xing - MSFT
     
  • יום רביעי 16 יוני 2010 15:24
     
     
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    I figured it was a Windows Installer issue. I just wasn't sure why I'd be having this problem on a brand new system. The rest of the log is several pages (like 50) and I don't think it'd fit on here. I tried restarting the service and rebooting - same result.

     

     
  • יום חמישי 17 יוני 2010 00:54
     
     
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    I am just trying to install SCE2010 and I got the exact same error.  I am installing it on a fresh installation of Windows Server 2008 R2 X64 standard edition with 2GB of RAM and 1 CPU presented on a VMware vSphere 4 server.  If anyone has some insight into getting around this issue please let me know.
     
  • יום חמישי 17 יוני 2010 16:49
     
     
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    Yeah - I probably should have clarified that I am installing this on a VM in Hyper-V. I am pretty sure there is something very wrong with this install. I actually built a new server from scratch and tried again with the exact same problem. I have also tried different media.

    Has anyone actually gotten the current version of SCE 2010 to install?
     
  • יום שישי 18 יוני 2010 03:41
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    Hi,

    I found that the following thread discussed similar issue, please check if any suggestions on it will help:

    http://social.technet.microsoft.com/Forums/en/systemcenteressentials/thread/8c21bd9d-22d5-474a-92a2-f4e51fa2dd44

    You can also try installing SCE with command prompt:

    http://technet.microsoft.com/en-us/library/ff603580.aspx

    Vivian Xing - MSFT
    • סומן כתשובה על-ידי huckabyc יום שישי 18 יוני 2010 15:11
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  • יום שישי 18 יוני 2010 15:12
     
     
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    You are awesome Vivian! I unchecked the update box and the install completely successfully. Thanks so much!
     
  • יום שני 21 יוני 2010 03:01
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    Hi,

    Thank you for your update. I am glad to hear that the information is helpful. :)

    Vivian Xing - MSFT
     
  • יום רביעי 07 יולי 2010 01:27
     
     
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    Regarding the error 1603, one other thing you might want to look at: If you have had SCE 2007 installed on the machine AND you still have the old Agent installed, that will also cause SCE 2010 to throw this error. Found that out the hard way. Uninstalling the old Agent got me past that error. :)
     
  • יום חמישי 29 מרץ 2012 22:04
     
     
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    Turning off updates also worked for me THANKS!