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Having issues with Agentless Error Reporting on some machines

Discussion Having issues with Agentless Error Reporting on some machines

  • יום שישי 20 נובמבר 2009 11:23
     
     
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    Hi - I am having issues with a number of computers in my domain being unable to report problems since adding them to the management group for SCE.  So far it seems to be all Vista/Windows 7 computers; I have had 2 successful error reports from XP machines, and it's more difficult to track.

    Using Problem Reports and Solutions, it attempts to send all problem reports and stops at number 2 in each case (different PCs, different issues) and then says that it could not report problems, try again later.  I have triggered deliberate errors with the AEM test application to test this as well (not yet tried this on XP).  I'm not sure where else to look.  I believe that I have checked firewalls fairly thoroughly, and the fact that some computers are succesfully submitting reports makes me think that's not the issue.

    Thanks

     

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  • יום שלישי 24 נובמבר 2009 23:55
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    Hi!

    To help us understand this issue, could you please use the OpsMgr AEM Validation tool to attempt to verify the end-to-end functionality of AEM?

    http://www.microsoft.com/downloads/details.aspx?FamilyId=DB979EB5-B423-4B14-8664-B16DC8157E8D&displaylang=en

    Please let us know the results!

    Thanks,

    Dustin
    Dustin
     
  • יום שני 07 דצמבר 2009 14:27
     
     
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    Hello - sorry, I didn't get any notification that this had been answered and just happened to check by again. 

    I did say in my original post that I had used the AEM tool to try to troubleshoot this and had not got very far.  I am receiving reports properly from XP and Server 2003 computers, but nothing from Windows 7, Server 2008, or Vista computers.  In each case they just say that they are having a problem reporting the problem and that I need to try again later.  Windows 7 says that some of the reports could not be uploaded to the Windows Error Reporting Service.

    The Windows event log shows the following:

    ----
    Fault bucket , type 0
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: aemtestapplication.exe
    P2: 6.0.4900.0
    P3: 46af7a50
    P4: AemTestApplication
    P5: 6.0.4900.0
    P6: 46af7a50
    P7: 1
    P8: 2b
    P9: O5B1ZHBFYP3KXKDMI3KGW0D2RE1JIG1D
    P10:

    Attached files:

    These files may be available here:
    C:\Users\username\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_aemtestapplicati_8aa260689f87756b9bf431e36c528a143dae774_10bed435

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 22ce4423-e33a-11de-9df0-001999234b2d
    Report Status: 0

    ----

     
  • יום שני 04 ינואר 2010 15:48
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    Hi

    Could you please mail your contact details to SCEDATA@MICROSOFT.COM.

    Please menton this thread information in the mail.

    Thanks
    Ranjith A
    SCE 2010 TAP Support