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BSOD multiprocessor_configuration_not_supported after updating server yesterday

Beantwortet BSOD multiprocessor_configuration_not_supported after updating server yesterday

  • יום שישי 30 מרץ 2012 07:21
     
     
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    Hello,

    I updated Fujitsu Siemens Primergy RX200 S3 that was running Windows 2008 R2 yesterday. After update I restarted the server and got BSOD multiprocessor_configuration_not_supported.

    I didn't check what update were installed and now I can't even get to safe mode.

    Any idea what caused this. Similar server still not updated is working fine.

    n00b for life

     

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  • יום שישי 30 מרץ 2012 21:08
     
     
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    This error is typically given when you have multiple processors on a system, but they are not of the same model. Is this true in your case, or do you have anything in the BIOS configured differently between the processors?
     
  • יום שני 02 אפריל 2012 06:54
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    Hi,

    Firstly, please install the latest updates of device drivers. In addition, for the MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED error, you can also refer to the following thread to troubleshoot this issue.

    MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED error while trying to install Windows 7 64bits
    http://social.technet.microsoft.com/Forums/en/w7itproinstall/thread/4cae5435-8cf3-48d1-b94c-58e25e2a82a0

    Bug Check 0x3E: MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED
    http://technet.microsoft.com/en-us/query/ff558965


    Best Regards,
    Aiden

    Aiden Cao

    TechNet Community Support

     
  • יום שני 02 אפריל 2012 08:58
     
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    Hello,

    Bug Check Code 0x3E:http://msdn.microsoft.com/en-us/library/windows/hardware/ff558965%28v=vs.85%29.aspx

    This indicates that the system has multiple processors, but they are asymmetric in relation to one another.

    Please contact your manufacturer Technical Support for assistance.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

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  • יום שלישי 10 אפריל 2012 08:47
     
     
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    There is one setting on multiple CPU support in BIOS (CPU Multiprocessor support 1.4 or 1.1). Both servers have same value in this 1.4. I tried to change it to 1.1 on the problem server. I reinstalled Windows 2008 R2. Again everything worked until I updated.

    This I noticed that I was able to update ok until SP1. After SP1 update I keep getting this BSOD. I don't dare to test SP1 update on the other server. So what is in SP1 that makes my server crash?

    EDIT:

    The two CPUs are INTEL XEON L5320 @ 1,86 GHz 4 cores.

    I found more CPU options in BIOS and I changed for example the core multitasking settings. None were able to make the server boot again. I also enabled the CPU virtualization. There is a CPU mismatch check enabled in BIOS. I don't think thats the cause this time. Also installing is no problem. The server worked my holiday week just fine until I installed the SP1.

    I am going to make support ticket to Fujitsu and will see if they got the answer. Until then I don´t install SP1

    n00b for life



    • נערך על-ידי K_L יום שלישי 10 אפריל 2012 10:03 rechecked the facts
    • נערך על-ידי K_L יום שלישי 10 אפריל 2012 10:05
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  • יום שלישי 10 אפריל 2012 11:48
     
     
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    That's a good question, it'll likely be between Microsoft and Fujitsu support to figure it out. Have you tried using media that is slipstreamed with SP1 and all of the current updates?