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emails bouncing back from bigfish.com - MS owned domain - MS mail servers

    Pertanyaan

  •  

    We are having an issue with sending emails to the following addresses.(please see below bounce back messages)  It looks as if the email servers are hosted by bigfish.com.  Through a who is search, it seem as though micorsoft is the owner of bigfish.com.  I’ve been able to run a check on out email server ips and we are not blacklisted.

     

    Please advise on how we are to proceed.

     

    Doamin name:  fedphe.com

     

     

    _____________________________________________
    From: Microsoft Exchange
    Sent: Thursday, December 29, 2011 10:43 AM
    To: Scott Ennover
    Subject: Undeliverable: Test Email

     

     

    Delivery has failed to these recipients or distribution lists:

     

    andrea.jenkins@thestarsteam.com
    A communication failure occurred during the delivery of this message. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or provide the following diagnostic text to your system administrator.

     

    The following organization rejected your message: DB3EHSMHS007.bigfish.com.

     

      _____  

    Sent by Microsoft Exchange Server 2007



     

    Diagnostic information for administrators:

     

    Generating server: EXCALIBUREDGE.fedphe.com

     

    andrea.jenkins@thestarsteam.com
    DB3EHSMHS007.bigfish.com #550 5.4.1 andrea.jenkins@thestarsteam.com: Recipient address rejected: Access Denied ##

     

    Original message headers:

     

    Received: from EXCALIBURCAS-A.fedphe.com (172.16.0.140) by mailhost.fedphe.com
     (172.50.1.10) with Microsoft SMTP Server (TLS) id 8.3.157.0; Thu, 29 Dec 2011
     10:42:37 -0500
    Received: from EXCALIBUR2007.fedphe.com ([fe80::84e:9872:f025:2d7]) by
     EXCALIBURCAS-A.fedphe.com ([172.16.0.140]) with mapi; Thu, 29 Dec 2011
     10:42:36 -0500
    From: Scott Ennover <Scott.Ennover@fedphe.com>
    To: "andrea.jenkins@thestarsteam.com" <andrea.jenkins@thestarsteam.com>
    Date: Thu, 29 Dec 2011 10:42:35 -0500
    Subject: Test Email
    Thread-Topic: Test Email
    Thread-Index: AczGQHIdBvxS99NuSWO0vjGuQARQiA==
    Message-ID: <FDE3C90F4127FC4189FA4003EF4D5ED1D496FDC584@EXCALIBUR2007.fedphe.com>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator:
    acceptlanguage: en-US
    Content-Type: multipart/related;
            boundary="_004_FDE3C90F4127FC4189FA4003EF4D5ED1D496FDC584EXCALIBUR2007_";
            type="multipart/alternative"
    MIME-Version: 1.0
    Return-Path: Scott.Ennover@fedphe.com

     

    _____________________________________________
    From: MAILER-DAEMON
    Sent: Thursday, December 29, 2011 11:01 AM
    To: Scott Ennover
    Subject: Undeliverable: Password Expired?

     

     

    Delivery has failed to these recipients or distribution lists:

     

    Support@NewImageExpress.com
    An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

     

    The following organization rejected your message: lps-30693-mail1.customer.frontbridge.com.

     

     

     

     

     

     

     

    Diagnostic information for administrators:

     

    Generating server: mail37-va3-R.bigfish.com

     

    Support@NewImageExpress.com
    lps-30693-mail1.customer.frontbridge.com #<lps-30693-mail1.customer.frontbridge.com #5.0.0 smtp; 550 #5.1.0 Address rejected Support@NewImageExpress.com> #SMTP#

     

    Original message headers:

     

    Return-Path: <Scott.Ennover@fedphe.com>
    Received: from mail37-va3 (localhost [127.0.0.1])       by mail37-va3-R.bigfish.com
     (Postfix) with ESMTP id 958BE1001B2     for <Support@NewImageExpress.com>; Thu,
     29 Dec 2011 15:49:17 +0000 (UTC)
    X-SpamScore: -5
    X-BigFish: vps-5(zzc85fh13fcMzz1202hzz8275bh8275dhz2dh54h2a8h668h839h)
    X-Forefront-Antispam-Report: CIP:146.145.47.68;KIP:(null);UIP:(null);IPV:NLI;H:EXCALIBUREDGE.fedphe.com;RD:mailhost.fedphe.com;EFVD:NLI
    Received: from mail37-va3 (localhost.localdomain [127.0.0.1]) by mail37-va3
     (MessageSwitch) id 1325173754963366_23274; Thu, 29 Dec 2011 15:49:14 +0000
     (UTC)
    Received: from VA3EHSMHS018.bigfish.com (unknown [10.7.14.248]) by
     mail37-va3.bigfish.com (Postfix) with ESMTP id E1238200053      for
     <Support@NewImageExpress.com>; Thu, 29 Dec 2011 15:49:14 +0000 (UTC)
    Received: from EXCALIBUREDGE.fedphe.com (146.145.47.68) by
     VA3EHSMHS018.bigfish.com (10.7.99.28) with Microsoft SMTP Server (TLS) id
     14.1.225.22; Thu, 29 Dec 2011 15:48:15 +0000
    Received: from EXCALIBURCAS-A.fedphe.com (172.16.0.140) by mailhost.fedphe.com
     (172.50.1.10) with Microsoft SMTP Server (TLS) id 8.3.157.0; Thu, 29 Dec 2011
     10:48:37 -0500
    Received: from EXCALIBUR2007.fedphe.com ([fe80::84e:9872:f025:2d7]) by
     EXCALIBURCAS-A.fedphe.com ([172.16.0.140]) with mapi; Thu, 29 Dec 2011
     10:48:37 -0500
    From: Scott Ennover <Scott.Ennover@fedphe.com>
    To: "Support@NewImageExpress.com" <Support@NewImageExpress.com>
    Date: Thu, 29 Dec 2011 10:48:35 -0500
    Subject: Password Expired?
    Thread-Topic: Password Expired?
    Thread-Index: AczGQM6lwY4uGdUZQ6uYZAcQqRGWqA==
    Message-ID: <FDE3C90F4127FC4189FA4003EF4D5ED1D496FDC586@EXCALIBUR2007.fedphe.com>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator:
    acceptlanguage: en-US
    Content-Type: multipart/related;
            boundary="_004_FDE3C90F4127FC4189FA4003EF4D5ED1D496FDC586EXCALIBUR2007_";
            type="multipart/alternative"
    MIME-Version: 1.0

     

     

    29 Desember 2011 18:00

Semua Balasan

  • Hi sammie,

     

    From your NDR information, I suggest you follow these steps to troubleshoot the problem:

     

    If you use another user in your domain to test for the issue, will this issue occur?

     

    For Domain thestarsteam.com

     

    Diagnostic information for administrators:

     

    Generating server: EXCALIBUREDGE.fedphe.com

     

    Since the NDR is generate in your domain, I suggest you enable the SMTP log to help check for the issue.

     

    For Domain  NewImageExpress.com

     

    Diagnostic information for administrators:

     

    Generating server: mail37-va3-R.bigfish.com

     

    If you use account in other domain (like: hotmail.com, yahoo.com) to send email, will this issue occur?

     

    I also suggest you use telnet to test for that domain, if you get any error, please paste in your next post.

     

    Thanks,

     

    Evan Liu

     

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  


    Evan Liu

    TechNet Community Support

    30 Desember 2011 7:34
    Moderator
  • Hi,

    This might be because that domna


    Regards Sushantgharpure
    01 Januari 2012 6:12
  • Hi,

     

    This


    Regards Sushantgharpure
    01 Januari 2012 6:14
  • Hi,

     

    This might be happpening bcause the domain is addes to Sender ID Framework SPF Record 

     


    Regards Sushantgharpure
    01 Januari 2012 6:18
  • In the FOPE world, Recipient address rejected: Access Denied ## means that the SMTP address does not exist , so either you are typing it incorrectly or the SMTP address has not synched correctly between FOPE and the recipients domain.

     

     

    02 Januari 2012 19:30
  • Hi Sammie,

     

    Any updates on this issue?

     

    Thanks,

     

    Evan Liu

     

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tngfb@microsoft.com  


    Evan Liu

    TechNet Community Support

    03 Januari 2012 1:40
    Moderator
  • All other domains are fine except emails to bigfish domains, then contact BigFish Admins or Admins for the recipient domains and find out first why they are rejecting your emails, they probably have a list of reasons why they reject certain emails.
    Regards Herbert Zimbizi
    09 Januari 2012 8:44
  • I am also experiencing this same problem using the Cloud services from Office365.com.

    Delivery has failed to these recipients or groups:
    Mediterrane Bavaria
    A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.
    The following organization rejected your message: www.plockgmbh.de.






    Diagnostic information for administrators:
    Generating server: bigfish.com
    info@mediterrane-bavaria.de
    www.plockgmbh.de #<www.plockgmbh.de #5.0.0 smtp;554 mail server permanently rejected message (#5.3.0)> #SMTP#
    Original message headers:
    Received: from mail140-ch1-R.bigfish.com (10.43.68.253) by
     CH1EHSOBE018.bigfish.com (10.43.70.68) with Microsoft SMTP Server id
     14.1.225.23; Sat, 7 Jan 2012 14:06:44 +0000
    Received: from mail140-ch1 (localhost [127.0.0.1])       by
     mail140-ch1-R.bigfish.com (Postfix) with ESMTP id 7040C6C03A2    for
     <info@mediterrane-bavaria.de>; Sat,  7 Jan 2012 14:06:44 +0000 (UTC)
    X-SpamScore: -1
    X-BigFish: PS-1(zz9371Ic89bhc857hzz1202hzz8275bh8275dhz2fh54h48h53h2a8h668h839h)
    X-Forefront-Antispam-Report: CIP:157.55.61.13;KIP:(null);UIP:(null);IPV:NLI;H:CH1PRD0802HT010.namprd08.prod.outlook.com;RD:none;EFVD:NLI
    Received-SPF: pass (mail140-ch1: domain of stevenharrison.com designates 157.55.61.13 as permitted sender) client-ip=157.55.61.13; envelope-from=steven@stevenharrison.com; helo=CH1PRD0802HT010.namprd08.prod.outlook.com ;.outlook.com ;
    Received: from mail140-ch1 (localhost.localdomain [127.0.0.1]) by mail140-ch1
     (MessageSwitch) id 1325945199708581_12897; Sat,  7 Jan 2012 14:06:39 +0000
     (UTC)
    Received: from CH1EHSMHS003.bigfish.com (snatpool1.int.messaging.microsoft.com
     [10.43.68.240])      by mail140-ch1.bigfish.com (Postfix) with ESMTP id
     A4DF0600043     for <info@mediterrane-bavaria.de>; Sat,  7 Jan 2012 14:06:39
     +0000 (UTC)
    Received: from CH1PRD0802HT010.namprd08.prod.outlook.com (157.55.61.13) by
     CH1EHSMHS003.bigfish.com (10.43.70.3) with Microsoft SMTP Server (TLS) id
     14.1.225.23; Sat, 7 Jan 2012 14:06:38 +0000
    Received: from CH1PRD0802MB104.namprd08.prod.outlook.com ([169.254.8.193]) by
     CH1PRD0802HT010.namprd08.prod.outlook.com ([10.42.111.236]) with mapi id
     14.15.0029.001; Sat, 7 Jan 2012 14:06:38 +0000
    From: Steven Harrison <steven@stevenharrison.com>
    To: Mediterrane Bavaria <info@mediterrane-bavaria.de>
    Subject: =?utf-8?B?UkU6IFZpbGxhIERvbGNlIFZpdGEgIC0gU2VydmljZWQgQXBhcnRtZW50cyAg?=
     =?utf-8?B?LSAgTcO2YmxpZXJ0IFdvaG5lbiBhdWYgWmVpIHQgLSBNZWRpdGVycmFuZSBM?=
     =?utf-8?B?ZWJlbnNhcnQgYXVmIGhpc3RvcmlzY2hlbSBMYW5kc2l0eiBpbSBHcsO8bmVu?=
     =?utf-8?Q?_?=
    Thread-Topic: =?utf-8?B?VmlsbGEgRG9sY2UgVml0YSAgLSBTZXJ2aWNlZCBBcGFydG1lbnRzICAtICBN?=
     =?utf-8?B?w7ZibGllcnQgV29obmVuIGF1ZiBaZWkgdCAtIE1lZGl0ZXJyYW5lIExlYmVu?=
     =?utf-8?B?c2FydCBhdWYgaGlzdG9yaXNjaGVtIExhbmRzaXR6IGltIEdyw7xuZW4g?=
    Thread-Index: AcqYHrNguhkNWluaQlKP9T+DwTJtsQsxSu3gAABLpdAABQRT8AAAGL2wAAA6LuAAAVnAoAAAr4eAAAAkqTAAAA21kAAAo40QAAASpLAAAyJ4oAAAHtwQAAC3lXAAA4IeIAAAMgBQB6OrlrADSqslsAWwwiGQAAZ1KKAAAD5O0AAPLLyQAFzvTyAAveb2UAB6nKcgAxlKWdAu9HRzQAAAdeTwCs0cJCAGsYhlsAAAlEfQAAATcaAAAAK6UAAghkewAAE28+AAANfZ0AAAdEVQAAQfBCABl7MGAAABtGkQAADRJ8AABnCL0AAFEbagGEJRfCAOcRxXMAKtEgWwAHAVfbAAWR0t8AAM9OKgACT+RlAABzMwsA==
    Date: Sat, 7 Jan 2012 14:06:37 +0000
    Message-ID: <30F84C8C37950E41A65A662A4B72BB7908A0C5F0@CH1PRD0802MB104.namprd08.prod.outlook.com>
    References: <611364D642A6E94FABD240998A557B3E0AE651@hack-server.hack.local>
    In-Reply-To: <611364D642A6E94FABD240998A557B3E0AE651@hack-server.hack.local>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator:
    x-originating-ip: [10.42.111.10]
    Content-Type: multipart/related;
      boundary="_006_30F84C8C37950E41A65A662A4B72BB7908A0C5F0CH1PRD0802MB104_";
      type="multipart/alternative"
    MIME-Version: 1.0
    Return-Path: steven@stevenharrison.com
    X-OriginatorOrg: stevenharrison.com
    

    I would very much like a Microsoft rep to assist in correcting this, surely its not something that the users of Office365.com can correct as we do not manage the DNS or email servers!

     

    Steven Harrison

     

     

     

     

    09 Januari 2012 17:30
  • I am also experiencing this same problem using the Cloud services from Office365.com.

    Delivery has failed to these recipients or groups:
    Mediterrane Bavaria
    A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.
    The following organization rejected your message: www.plockgmbh.de.






    Diagnostic information for administrators:
    Generating server: bigfish.com
    info@mediterrane-bavaria.de
    www.plockgmbh.de #<www.plockgmbh.de #5.0.0 smtp;554 mail server permanently rejected message (#5.3.0)> #SMTP#
    Original message headers:
    Received: from mail140-ch1-R.bigfish.com (10.43.68.253) by
     CH1EHSOBE018.bigfish.com (10.43.70.68) with Microsoft SMTP Server id
     14.1.225.23; Sat, 7 Jan 2012 14:06:44 +0000
    Received: from mail140-ch1 (localhost [127.0.0.1])       by
     mail140-ch1-R.bigfish.com (Postfix) with ESMTP id 7040C6C03A2    for
     <info@mediterrane-bavaria.de>; Sat,  7 Jan 2012 14:06:44 +0000 (UTC)
    X-SpamScore: -1
    X-BigFish: PS-1(zz9371Ic89bhc857hzz1202hzz8275bh8275dhz2fh54h48h53h2a8h668h839h)
    X-Forefront-Antispam-Report: CIP:157.55.61.13;KIP:(null);UIP:(null);IPV:NLI;H:CH1PRD0802HT010.namprd08.prod.outlook.com;RD:none;EFVD:NLI
    Received-SPF: pass (mail140-ch1: domain of stevenharrison.com designates 157.55.61.13 as permitted sender) client-ip=157.55.61.13; envelope-from=steven@stevenharrison.com; helo=CH1PRD0802HT010.namprd08.prod.outlook.com ;.outlook.com ;
    Received: from mail140-ch1 (localhost.localdomain [127.0.0.1]) by mail140-ch1
     (MessageSwitch) id 1325945199708581_12897; Sat,  7 Jan 2012 14:06:39 +0000
     (UTC)
    Received: from CH1EHSMHS003.bigfish.com (snatpool1.int.messaging.microsoft.com
     [10.43.68.240])      by mail140-ch1.bigfish.com (Postfix) with ESMTP id
     A4DF0600043     for <info@mediterrane-bavaria.de>; Sat,  7 Jan 2012 14:06:39
     +0000 (UTC)
    Received: from CH1PRD0802HT010.namprd08.prod.outlook.com (157.55.61.13) by
     CH1EHSMHS003.bigfish.com (10.43.70.3) with Microsoft SMTP Server (TLS) id
     14.1.225.23; Sat, 7 Jan 2012 14:06:38 +0000
    Received: from CH1PRD0802MB104.namprd08.prod.outlook.com ([169.254.8.193]) by
     CH1PRD0802HT010.namprd08.prod.outlook.com ([10.42.111.236]) with mapi id
     14.15.0029.001; Sat, 7 Jan 2012 14:06:38 +0000
    From: Steven Harrison <steven@stevenharrison.com>
    To: Mediterrane Bavaria <info@mediterrane-bavaria.de>
    Subject: =?utf-8?B?UkU6IFZpbGxhIERvbGNlIFZpdGEgIC0gU2VydmljZWQgQXBhcnRtZW50cyAg?=
     =?utf-8?B?LSAgTcO2YmxpZXJ0IFdvaG5lbiBhdWYgWmVpIHQgLSBNZWRpdGVycmFuZSBM?=
     =?utf-8?B?ZWJlbnNhcnQgYXVmIGhpc3RvcmlzY2hlbSBMYW5kc2l0eiBpbSBHcsO8bmVu?=
     =?utf-8?Q?_?=
    Thread-Topic: =?utf-8?B?VmlsbGEgRG9sY2UgVml0YSAgLSBTZXJ2aWNlZCBBcGFydG1lbnRzICAtICBN?=
     =?utf-8?B?w7ZibGllcnQgV29obmVuIGF1ZiBaZWkgdCAtIE1lZGl0ZXJyYW5lIExlYmVu?=
     =?utf-8?B?c2FydCBhdWYgaGlzdG9yaXNjaGVtIExhbmRzaXR6IGltIEdyw7xuZW4g?=
    Thread-Index: AcqYHrNguhkNWluaQlKP9T+DwTJtsQsxSu3gAABLpdAABQRT8AAAGL2wAAA6LuAAAVnAoAAAr4eAAAAkqTAAAA21kAAAo40QAAASpLAAAyJ4oAAAHtwQAAC3lXAAA4IeIAAAMgBQB6OrlrADSqslsAWwwiGQAAZ1KKAAAD5O0AAPLLyQAFzvTyAAveb2UAB6nKcgAxlKWdAu9HRzQAAAdeTwCs0cJCAGsYhlsAAAlEfQAAATcaAAAAK6UAAghkewAAE28+AAANfZ0AAAdEVQAAQfBCABl7MGAAABtGkQAADRJ8AABnCL0AAFEbagGEJRfCAOcRxXMAKtEgWwAHAVfbAAWR0t8AAM9OKgACT+RlAABzMwsA==
    Date: Sat, 7 Jan 2012 14:06:37 +0000
    Message-ID: <30F84C8C37950E41A65A662A4B72BB7908A0C5F0@CH1PRD0802MB104.namprd08.prod.outlook.com>
    References: <611364D642A6E94FABD240998A557B3E0AE651@hack-server.hack.local>
    In-Reply-To: <611364D642A6E94FABD240998A557B3E0AE651@hack-server.hack.local>
    Accept-Language: en-US
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator:
    x-originating-ip: [10.42.111.10]
    Content-Type: multipart/related;
      boundary="_006_30F84C8C37950E41A65A662A4B72BB7908A0C5F0CH1PRD0802MB104_";
      type="multipart/alternative"
    MIME-Version: 1.0
    Return-Path: steven@stevenharrison.com
    X-OriginatorOrg: stevenharrison.com
    

    I would very much like a Microsoft rep to assist in correcting this, surely its not something that the users of Office365.com can correct as we do not manage the DNS or email servers!

     

    Steven Harrison

     

     

     

     


    You'll need to open a suport ticket with them in that case.
    09 Januari 2012 18:08