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sent items are still in outbox

Unanswered sent items are still in outbox

  • 30 April 2012 22:06
     
     
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    We just noticed a starnge thing after installing Update Rollup 1 for Exchange Server 2010 Service Pack 2.

    Some of the users send emails fine and emails get delivered but the emails get stuck in the outbox and stay there until someone move them from the outbox to the sent box.

    Any idea what might be causing this issue and how to solve it? People are freaking out that their emails are not being sent out.

    Thanks

     

Semua Balasan

  • 30 April 2012 22:15
     
     
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    Install Rollup Hotfix 2?

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

     
  • 30 April 2012 22:24
     
     
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    No. Is this from the automatic updates or something I have to downloa myself?
     
  • 30 April 2012 22:28
     
     
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    http://support.microsoft.com/kb/2661854
     
  • 30 April 2012 22:42
     
     
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    I ran windows update manualy and still it dose not pick up this update at all.
     
  • 30 April 2012 22:49
     
     
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    You're welcome to go get it at the link above.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

     
  • 02 Mei 2012 3:14
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    Hi,

    How about OWA?

    What's your Outlook version?

    Make it the latest version and give it a shot.

    Thanks.

    Rowen

    TechNet Community Support

     
  • 02 Mei 2012 3:17
     
     
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    Does that happen in OWA

    do they have delay send rule configured in outlook?

     
  • 02 Mei 2012 5:59
     
     
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    Do we have any Antivirus or 3rd party Software acting on the Client / Server - Can we get this isolated.
    Have you tried restarting the Mail Submission Service do we notice any warning / error after doing so.

    Syed MM - Messaging SME - IBM || MCTS: Microsoft Exchange Server 2007/2010 || MCSE || MCSA ||

     
  • 02 Mei 2012 23:32
     
     
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    OWA was the same, sent items were not in the sent folder till they were manually moved there from the outbox.

    We have outlook 2010 with the latest patches applied.

     
  • 02 Mei 2012 23:33
     
     
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    There is no delay rule setup and OWA showed the same thing. In OWA we can't see the outbox.
     
  • 02 Mei 2012 23:35
     
     
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    No the issue was not due to antivirus. Emails get sent out fine but not moved from the outbox to the sent folder.

    The users had cached profiles so we disabled that and now we don't see that issue and no user noticed it either.

    Very strange

     
  • 02 Mei 2012 23:52
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    There is no delay rule setup and OWA showed the same thing. In OWA we can't see the outbox.

    Use OWA Light to see the Outbox.