Some calls routed to phone, others directly to voicemail..
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14 Maret 2012 19:23
Exchange 2007 SP3
Lync 2010 - January CU
We have an 800 (toll free) number for outside callers. The call hits our standard Exchange AA. They're first prompted to spell the users name, or, press pound if they already know the extension. So, after pressing pound and then entering the extension, we've found that some calls are routed correctly to the destination phone and it rings, but an equal amount are sent directly to the voicemail of the destination phone (i.e. the phone never rings.) That is, it always works correctly (rings) for about half of the users, and the other half always fails (goes right to voicemail.)
Has anyone seen this sort of behavior before? I've been pouring over any possible account differences but i can't find any that would account for this.
Thanks in advance.
Semua Balasan
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14 Maret 2012 21:55
Is Lync the only "UM Gateway" for your UM system?
Does the issue occur for the same destination at different times, or does it occur for different destinations around the same time?
If you turn up UM logging, what does UM show for the "failed" calls?
Do the effected users, assuming your "troubled" users are all the same, have forwarding turned on (in Lync) to go straight to voicemail, versus after the standard 20 seconds going to voicemail?
Do you have more than 1 UM dial plan? Are your affected users assigned to the same UM mailbox policy as your non-affected users?
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15 Maret 2012 16:32 Solved. It did have to do with two different dial plans. Two changes needed to be made after correcting the user to the appropriate (Lync) dial plan. Remove any EUM's that still pointed to the old Cisco dial plan, and then set the users sip address (not their numeric phone extension) as the default "set as reply".
- Ditandai sebagai Jawaban oleh blinkyjesus 15 Maret 2012 16:32
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