Problem with activation of Office 2010 Professional, 'help' web link does not work
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23 Nopember 2010 21:40I am having problems activating a copy of Office Professional 2010 purchased retail. I am being told that the product key is not valid, though I have re-entered it twice. I click on the 'more information' link but the page doesn't load: http://wwwppe.dns.microsoft.com/howtotell/geo/content.aspx?pg=geo_off&displaylang=en?ERR=0xc004c003&LCID=1033&MSG=4&PID=02257-210-6072776-49466&ErrorCode=0xc004c003Please advise what I should do.Thanks
Semua Balasan
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23 Nopember 2010 22:13
Hi Mandy,
Sorry you're having issues activating your copy of Office 2010. Where did you get the product key? Was it on the box, your seller gave it directly to you, the web, etc.
Try uninstalling Office 2010, then re-install it and enter the product key.
If you cannot uninstall office from the control panel, you can refer to this KB article:
http://support.microsoft.com/kb/290301
Darryl
- Disarankan sebagai Jawaban oleh DarrylMo 01 Desember 2010 15:54
- Ditandai sebagai Jawaban oleh Jennifer Zhan 02 Desember 2010 7:00
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15 Juni 2011 12:08
I am having the same problem as Mandy. I have uninstalled the office from my computer on both ways. But my problem is still there and I cannot validate the product. If the Product Key is not correct how can I install this program? Once the product is installed then at the activation we get the error message???? Why?
Donny Boy -
20 Juni 2011 5:53
Could you please follow the instructions below, run the commands in green, and paste your output?
Open anelevated command prompt
a.The path below is the default install path, so it may be different if you've customized your install
b.If you’re using 32b Office on a 64b OS, you may need to run it from the “Program Files (x86)” folder
c.Start, search for ‘cmd’, right click on the command prompt window and select “Run as administrator”
d.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
Trigger activation
a.Launching an Office application will then prompt you for activation via the UI. Alternatively you can trigger it using this command:
b.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /act
Check the status
a.The following command will show the licensing status. Alternatively in the Office UI you can view the status by clicking File, Help.
b.cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64-bit Office- Disarankan sebagai Jawaban oleh grandpa clint 11 April 2013 21:25
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29 Juni 2011 18:58I am having the same problem. I purchased Project 2010 but am using Office 2007 professional. The program installed into the Office 2007 directory as it should since that is the program I am using. But it keeps asking me to register (even though I put the key in when I installed it) and I try to do it over the phone or internet and it says it is an invalid key. The commands in the last post do not work, I keep getting an invalid script message.
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05 Juli 2011 23:28I am having the same problem also. I have installed Office Professional 2010, however, when I open a program, the computer says i have Professional Plus and the product key is invalid when I try to activate it.
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13 Juli 2011 4:43
I, too, have the same issue... purchased 'Office Professional 2010' from a local computer repair shop. Installed the product just fine but when I try to activate it, I get error message that product code is invalid and the activation wizard is showing that this is Professional Plus 2010 .... I contacted retailer who says he does not know what I am talking about since the sealed box has only 'Offfice Professional 2010' on it. It also shows that it is for use on 3 computers and looks like a genuine ms cd. After reading the forums, it seems to me that this is actually volume licensing software that is in the wrong packaging -- can that be?
The retailer said that he does not give refunds for opened software so it cannot be returned. It looks like I have no recourse except to lose the money spent and no refund to be had. Am I the victim of software piracy or false packaging or what ????? I just want it to activate so I can use it.
This retailer insists that I must not be installing software correctly; however, I know I did it correctly and had no other version installed as I just put in a new hard drive on laptop that I am using with Windows 7 Ultimate. Please advise!
Thanks!
debcarp
I ran the script suggested in green 'cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /dstatusall
and received message back
Input Error: can not find script file "C:Program Files\Microsoft Office\Office14\ospp.vbs".
What does that mean?
I ran the cscript to activate and got same message (as 'Alarider' below) ... the activation server determined that the specified product key was blocked ......what do I do now to fix this issue?- Diedit oleh debcarp 14 Juli 2011 4:10
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13 Juli 2011 5:41 I have the same problem. I ran the cscript ospp.vbs /act. The error message says the server determined the key "was blocked". I downloaded Office 2010 direct from Microsoft. This is BS. Microsoft needs to stand by there product and solve this problem. We paid alot of real money for this software which does not activate.....
- Disarankan sebagai Jawaban oleh lestie422 08 Mei 2013 13:19
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13 Juli 2011 5:46from the CMD line. use CD to go into the folder where the file is. i.e > CD Program files until you get to the folder. Then it runs fine. Just like the old DOS commands. you can do a DIR to see what files are there.
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05 September 2011 16:17I tried the commands but it returns and error saying the product key has been blocked. This is brand new out-of-the box software, so that cannot be the problem. I'm completely baffled at this point.
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06 September 2011 9:00Hi, this Microsoft article should help: http://support.microsoft.com/contactus/cu_sc_prodact_master?ws=support#tab2
Don -
05 Januari 2012 2:19i am very upset. i paid for a microsoft key and i tried to activate it and it said "key could not be activated because it is not valid."
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05 Januari 2012 2:20i tried everything.
- Disarankan sebagai Jawaban oleh Freya Goettoid 05 Januari 2012 2:21
- Saran Jawaban dibatalkan oleh Freya Goettoid 05 Januari 2012 2:21
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05 Januari 2012 5:16
Hi,
for single-machine and end-user issues, we recommend MS Answers forums.
http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/office-2010-error-this-is-not-a-valid-office/c554914d-aec7-4e41-86c0-762fea96674bthis article should help:
http://support.microsoft.com/kb/836178
Don -
04 April 2012 20:31I am having problems activating a copy of Office Professional 2010 purchased retail. I am being told that the product key is not valid, though I have re-entered it twice. I click on the 'more information' link but the page doesn't load: http://wwwppe.dns.microsoft.com/howtotell/geo/content.aspx?pg=geo_off&displaylang=en?ERR=0xc004c003&LCID=1033&MSG=4&PID=02257-210-6072776-49466&ErrorCode=0xc004c003Please advise what I should do.Thanks
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28 Mei 2012 1:43
What's a product key and where do I get one. Trying to access miro office 2010
Thank you
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02 September 2012 17:06
Office came installed on a Sony computer and now after two years I am getting a message that the software is not genuine - although I have been using it for two years.
Has Sony sold unlicenced software?
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29 Oktober 2012 20:36
Ted,
Hoping you can help.
After evaluating Office 2010 for our needs here, we decided to upgrade (from 2007), and purchased Office Pro 2010. I've gone through a number of 'fixes' to remove all vestages of 2007 and 2010 (because I want to use 64-bit), and then clean installed the new box version we purchased.
Getting the following error when I try your Trigger Activation method above:
Installed product key detected - attempting to activate the following product:
SKU ID: 71af7e84-93e6-4363-9b69-699e04e74071
LICENSE NAME: Office 14, OfficeProPlus-Retail edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
Last 5 characters of installed product key: 8MBXH
ERROR CODE: 0xC004C003
ERROR DESCRIPTION: The activation server determined the specified product key ha
s been blockedAny help you can give would be great, as I have alot of work to do!
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24 Nopember 2012 19:07
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